Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hobbies and Interests
OTHERS
Generic

ARUNA OLAJIDE ABIODUN

Plumstead

Summary

Dynamic Systems Analyst with extensive experience in computer hardware and software systems, dedicated to delivering exceptional IT support and customer service. Proven track record in managing and maintaining efficient, secure work environments while adeptly handling diverse user needs across company domains. Expertise in network troubleshooting, system maintenance, and problem resolution ensures seamless IT operations that consistently meet and exceed performance targets. Committed to fostering teamwork and adaptability, aligning technical skills with evolving organizational priorities to drive success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT Support Engineer

Getronics
01.2020 - 09.2024
  • Worked on the management of computer devices while making maintenance and scalability easy by standardizing the hardware configurations
  • Worked on the installation, configuration, testing and maintenance of operating systems, applications and the system management tools
  • The provision of remote support to offsite users, making sure there is minimal disruptions during business remote work and business travel scenarios
  • Implementation of effective maintenance procedure and programmed updates
  • Configuration of devices, hardware and software to set uo work stations for staffs.
  • Used ticketing systems to manage and process support actions and requests.


Desktop/IT Support Engineer

Ashley IT group
03.2018 - 01.2020
  • Conducted routine checks and optimization of system performance while addressing possible issues before escalating it
  • Maintenance of the accurate documentation of technical problems and resolutions for future reference
  • Improvement of downtime by swiftly diagnosing and solving hardware, software and network problems
  • Worked together with cross-functional groups to guarantee uninterrupted integration of advanced technologies and systems
  • Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
  • The creation of user accounts and assigning its permissions
  • Software patches and the installation of its upgraded versions to secure date and eradicate security issues


Desktop Support Technician

SGCFM
09.2017 - 01.2020
  • Help Desk Ticketing manage system
  • Remote, Telephone and face-to-face assistance in technical, software and Hardware issues
  • Deployment and management of Windows OS and Mac OS
  • Deployment and management of windows servers
  • Installed new hardware ensuring full integration with currently existing systems
  • Supplied standby assistance on PC-related problems to all of the end users as needed
  • Solved customer difficulties in the topic of software issues and PC hardware

Education

Bachelor of Science - Computer Science

AMBROSE ALLI UNIVERSITY
Ekpoma, Nigeria
01.2010

Master of Science - Cyber Security

Northumbria University
London, United Kingdom
09-2024

Skills

  • Data backup and recovery
  • Remote desktop and end user support
  • Windows and MAC OS
  • Hardware and software installation
  • System administration
  • Local area Networking and connectivity
  • IT security protocols
  • Cisco Network Administration (ASAs and Switches)
  • Wireshark
  • Network and server management
  • Cloud-based software development
  • TCP/IP, LAN/WAN and MySQL

Certification

  • . CompTia A+ 2018
  • . Comptia Security + 2019
  • . CCNSP 2019

Timeline

IT Support Engineer

Getronics
01.2020 - 09.2024

Desktop/IT Support Engineer

Ashley IT group
03.2018 - 01.2020

Desktop Support Technician

SGCFM
09.2017 - 01.2020

Bachelor of Science - Computer Science

AMBROSE ALLI UNIVERSITY

Master of Science - Cyber Security

Northumbria University

Hobbies and Interests

. Reading, . Sports, . Travelling

OTHERS

. Full UK Drivers licence with access to own transport

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ARUNA OLAJIDE ABIODUN