Steven Gilbert

I am a highly motivated and experienced IT Support Engineer with over 30 years of experience delivering technical support, infrastructure management and IT solutions to business customers. Throughout my career, I have developed extensive expertise in supporting Microsoft technologies, server administration, networking and virtualization, consistently providing reliable, customer-focused solutions to complex technical challenges. I am confident working across all aspects of IT support, from diagnosing hardware and software issues to managing Windows Server environments, Microsoft 365, Active Directory, Azure, VMware and Hyper-V. I have a strong understanding of network infrastructure, security and cloud technologies, enabling me to deliver efficient, secure and scalable IT solutions. I pride myself on my analytical approach, attention to detail and ability to communicate technical information clearly to users of all abilities. I enjoy solving problems, continually expanding my technical knowledge and delivering exceptional customer service and user satisfaction.