Summary
Overview
Work history
Education
Skills
Languages
Timeline
BusinessDevelopmentManager
Arun Prothsais

Arun Prothsais

Chelmsford,Essex

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

14
14
years of professional experience
4
4
years of post-secondary education

Work history

Ambient Selector

Aldi
Chelmsford, Essex
12.2022 - Current


  • Obeyed weight restrictions when loading cargo into transport.
  • Conducted quality assessment before transporting goods, assessing for breakages or imperfections.
  • Operated material handling equipment to move large and heavy loads.
  • Stacked and organised freight at specified areas using boards or pallets.
  • Followed safety guidelines when operating in hazardous environments.
  • Followed precise orders to assist with continuous flow of goods coming in and out of distribution centre.
  • Maintained employee safety through observation of surroundings when moving cargo.

Assistant Manager

Reliance JIO Infocomm Pvt Ltd
Perumbavoor
09.2016 - 10.2022
  • Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
  • Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
  • Sourced new and emerging technologies to optimise information services.
  • Advised on Information and communications technology policy and process improvements.
  • Liaised with service users and business managers to meet computing requirements
  • Liaised with service users to ascertain necessary system improvements.
  • Recommended upgraded technologies to meet evolving business requirements.
  • Managed technology resources within department budgets.
  • Negotiated cost-efficient prices with vendors for new systems and services.
  • Controlled department budgets by sourcing cost-effective solutions.
  • Analysed system and software requirements to meet operational needs.
  • Installed new technologies without disrupting workflow.
  • Upgraded hardware and software regularly for optimised systems performance.

RF Co-ordinator

Samsung India Electronics Pvt Ltd
Ernakulam
04.2015 - 09.2016
  • Documented installation, maintenance and repair activities for technical tracking and billing requirements.
  • Installed and aligned antenna to pick up signals with maximum quality and reliability.
  • Monitored the performance of complex telecommunications networks to proactively identify concerns and correct normal problems.
  • Maintained clear and complete records of installation, maintenance, or repair actions.
  • Troubleshot problems with equipment and devices, tracing root causes and correcting problems.
  • Assisted customers to identifying and correcting problems with installed equipment and systems.
  • Completed timely, quality and code-compliant installation of tower equipment.
  • Installed and maintained telemetry systems used by telecom professionals.
  • Investigated problems with microwave systems and repaired or replaced components.
  • Read and interpreted technical schematics to complete accurate work.
  • Handled regular repairs and maintenance for information and communications equipment.

Senior Specialist

Sutherland Global ServPvt Ltd
Ernakulam
10.2011 - 04.2015


  • Produced accurate, reliable reports for management monitoring of personnel activity.
  • Documented performance review outcomes to aid continued personnel development.
  • Observed workflow to establish system development priorities.
  • Client Interaction : Involving daily review with AT&T (largest communication platform provider) on day-to-day performance.
  • Performance Monitoring : Real time monitoring on agent productivity to empower the revenue generation .
  • Crisis Preparedness : Schedule backup process during any outage situation.
  • Formulating weekly action plans to cover the gap in productivity.

RF Engineer

Netwing Technologies Pvt Ltd
Ernakulam
01.2011 - 08.2011


  • Created tailored test environments to determine potential malfunctions and recommend improvements.
  • Analyzed test results and prepared system-level evaluation reports to verify and validate system performance.
  • Performed root-cause analysis to identify and address the source of network issues leading to sub-standard output.
  • Collaborated with technical personnel to resolve inefficiencies and bottlenecks.
  • Created comprehensive test plans, test scripts, and use cases to reflect testing objectives.
  • Specified manufacturing techniques to achieve desired system requirements.
  • Advised on system and equipment upgrade requirements to meet business output demands.
  • Outlined and implemented electrical installation requirements for varied equipment and industry.
  • Reviewed test plans and procedures to provide adequate coverage of system requirements.
  • Worked closely with optimization team to reach project objectives and specifications.

RF Network Engineer

Echo Tele Services Pvt Ltd
Ernakulam
01.2010 - 01.2011


  • Simulated real-world conditions to model energy use and seek out areas of improvement.
  • Conducting LOS, BTS and RF surveys as per given technical requirements for the Videocon Telecom project.
  • Punch point clearance to meet the network ATP protocols.
  • New site survey and preparation of RFI reports.
  • Coordinating with various vendors and quality assurance team.

Education

Bachelor of Science - Engineering

Sree Narayana Gurukulam of Engineering
06.2005 - 10.2009

Skills

  • Logistical planning
  • Risk mitigation planning
  • Risk analysis and management
  • Budgeting and forecasting
  • Supply chain distribution
  • Cost reduction strategies
  • Work flow planning
  • Operations management
  • Project planning and development
  • Performance Evaluations
  • Customer relations specialist
  • Distribution center management

Languages

English
Fluent
Hindi
Fluent
Tamil
Intermediate
Malayalam
Advanced

Timeline

Ambient Selector

Aldi
12.2022 - Current

Assistant Manager

Reliance JIO Infocomm Pvt Ltd
09.2016 - 10.2022

RF Co-ordinator

Samsung India Electronics Pvt Ltd
04.2015 - 09.2016

Senior Specialist

Sutherland Global ServPvt Ltd
10.2011 - 04.2015

RF Engineer

Netwing Technologies Pvt Ltd
01.2011 - 08.2011

RF Network Engineer

Echo Tele Services Pvt Ltd
01.2010 - 01.2011

Bachelor of Science - Engineering

Sree Narayana Gurukulam of Engineering
06.2005 - 10.2009
Arun Prothsais