Arshia Ghasemi
London
Summary
Retail sales assistant with extensive experience in dynamic store settings, excelling in daily operations, cash handling, merchandising, and customer service. Demonstrated success in managing high customer volumes while maintaining organized shop floors and achieving team sales targets. Bilingual communicator dedicated to providing efficient service and enhancing customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Associate
Homesense
2025.12 - 2026.01
- Streamlined office processes to enhance overall efficiency and workflow.
- Presented findings at company meetings to ensure team alignment on departmental updates.
- Cultivated positive workplace culture through effective communication.
- Maintained confidentiality of sensitive company information to uphold trust and integrity.
Associate
TK Maxx
London
2025.10 - 2025.12
- Streamlined store operations through efficient restocking and customer advising, enhancing overall service quality.
- Collaborated with team during peak hours to meet store targets, ensuring seamless operations.
- Supported fitting room operations, contributing to 95% customer satisfaction rating.
- Maintained clean, organised environment, contributing to positive customer experiences.
Customer service Volunteer
British Heart Foundation
London
2024.01 - 2024.05
- Assisted over 20 customers each shift with item location and inquiry resolution.
- Organised donated stock to create compelling product displays for enhanced visibility.
- Resolved customer issues promptly, fostering positive public interactions and satisfaction.
Skills
- Price tagging
- Bilingual or multilingual
- Sales target achievement
- Cash handling
- Visual merchandising
- Sales reporting
- Basic accounting
- Product merchandising
- Positive attitude
- Teamwork
Education
Bachelor of Engineering (BEng), Aerospace Engineering — Ongoing
Kingston University, Kingston upon Thames
09/2025 – Present
Languages
English
Proficient (C2)
Persian
Proficient (C2)
Turkish
Elementary
Certification
- Level 2 Health & Safety in the Workplace (2024)
- First Aid Awareness (2024)
- Customer Service Essential - Online Training (2024)
Timeline
Associate
Homesense
2025.12 - 2026.01
Associate
TK Maxx
2025.10 - 2025.12
Customer service Volunteer
British Heart Foundation
2024.01 - 2024.05