Zaneta Pastoraste
Aberdeenshire,Scotland
Summary
Customer-focused Retail Sales Associate with expertise in enhancing shopping experiences through effective problem-solving and engagement. Maintains an organised environment to maximise product visibility and drive sales performance. Supports promotional activities and transactions while ensuring optimal store presentation. Committed to delivering outstanding service in fast-paced retail settings.
Overview
12
12
years of professional experience
Work History
Retail Sales Associate
Iwona Adamus
Aberdeen
09.2018 - Current
- Resolved customer queries using active listening and problem-solving skills.
- Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience.
- Assisted customers in selecting products that best fit their personal needs and preferences.
- Kept shelves neat, clean and organised through visual merchandising.
- Worked flexibly across multiple customer access points.
- Maintained a tidy and organised retail space, ensuring a pleasant shopping experience.
- Replenished items and organised displays to keep stock looking professional.
- Handled customer returns, refunds and exchanges at customer service desk.
- Provided exceptional customer service, addressing queries and concerns with patience and understanding.
- Assisted with checkout and sales on the retail floor during busy seasonal periods to ensure smooth operations.
Office Cleaner
Ann Crombie
Aberdeen, Scotland
03.2016 - 07.2018
- Cleaned offices comprehensively, including chairs, desks, computer screens, and tables, ensuring a tidy work environment.
- Dusted and sanitised office equipment, contributing to a clean and safe workspace for staff.
- Maintained high standards of cleanliness in office environments, including vacuuming, dusting, and mopping.
- Swept, vacuumed, polished and mopped hard floors within establishment.
- Emptied bins and managed correct waste disposal, keeping workplaces hygienic for staff.
- Deep cleaned windows, doors and other external areas using surface wipes and pressure washers.
- Kept kitchens sanitary and hygienic by deep cleaning floors, worktops and preparation tables.
- Operated a variety of cleaning equipment, including hoovers, mops, and dusters, to maintain cleanliness across office areas.
- Sanitised fixtures and fittings to maintain excellent hygiene.
Sales Supervisor
Ruta
Raseiniai, Lithuania
02.2014 - 01.2015
- Supported team members in upselling products and services.
- Reviewed and approved sales transactions to ensure compliance with company policies.
- Completed performance reviews and assisted team in improving performance.
- Organised and maintained sales records for accurate reporting and performance tracking.
Education
A-Levels - Accountant
Kaunas Technology University
Kaunas01-2014
English
North East Scotland College
Ellon, ABDSkills
- Visual merchandising
- Product knowledge
- Face-to-face selling
- Checkout operations
- Returns and exchanges processing
- Cash handling
- Order processing
- Barcode scanning
- Sales reporting
- Price tagging
- Price changes and reductions implementation
- Store organisation
Timeline
Retail Sales Associate
Iwona Adamus
09.2018 - Current
Office Cleaner
Ann Crombie
03.2016 - 07.2018
Sales Supervisor
Ruta
02.2014 - 01.2015
A-Levels - Accountant
Kaunas Technology University
English
North East Scotland College