Summary
Overview
Work History
Education
Skills
Timeline
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Aurora Allushi

Enfield,City of London

Summary

Talented Head Waiter successful at working in high-volume environments to meet challenging sales, service and quality objectives. Highly effective at learning new items quickly and dealing efficiently with demanding customer requests. Creative problem-solver skilled in time management and preparatory work. Solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

3
3
years of professional experience

Work History

Supervisor

JD Sports
London
10.2020 - 01.2022
  • Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
  • Identified and addressed process inefficiencies to drive higher output.
  • Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
  • Handled escalated customer concerns to build retention.

Head waiter

Paradiso Burger & Cocktail Bar Soho
London
01.2022 - 03.2023
  • Facilitated effective communication between kitchen staff and waiting staff to relay menu updates and process changes.
  • Oversaw staff schedules according to strengths to build productive teams for each shift.
  • Greeted customers, presented menus and shared information about available special items.
  • Covered large parties and events, anticipating planning and staffing needs.
  • Trained and supervised wait staff to maintain first-class customer service standards.
  • Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
  • Delivered quality service by providing warm and welcoming environment.

Head waiter

Fyome
London
04.2023 - 02.2024
  • Solved administrative and customer service issues with knowledgeable assistance and friendly support.
  • Resolved guest and employee complaints, maintaining customer satisfaction and workforce effectiveness.
  • Managed reservations and walk-in guests, optimising restaurant capacity.
  • Prevented service disruptions by constantly monitoring F&B supply levels and promptly reordering low-stock items.
  • Maximised profitability by maintaining up to date knowledge of daily specials, promotions and regular menu items.
  • Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Trained and supervised wait staff to maintain first-class customer service standards.

Education

Bachelor of Science - Biomedical Sciences

University of West London
Ealing
10.2021 -

Skills

  • Wait staff coordination
  • Top-tier, full-service dining background
  • Guest relations professional
  • Customer service
  • Up-selling capability
  • Dining experiences
  • Hospitality expertise
  • High-volume dining
  • Complaint management
  • Team management
  • Reservation management
  • Quick problem solver
  • Service prioritization

Timeline

Head waiter

Fyome
04.2023 - 02.2024

Head waiter

Paradiso Burger & Cocktail Bar Soho
01.2022 - 03.2023

Bachelor of Science - Biomedical Sciences

University of West London
10.2021 -

Supervisor

JD Sports
10.2020 - 01.2022

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Aurora Allushi