Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Aronn Goode

Acting Manager
London

Summary

I am a 25-year-old conscientious and hard-working professional seeking to branch out into a managerial role in the bike industry. My journey in the cycle trade started in my shed repairing bikes of friends, neighbours, and local people from the village to get further experience of different types of bikes from vintage, new and knackered, this varied from changing tubes and setting up tubeless to bleeding brakes and completely stripping down their bike.

I then moved on to Allied Cycles in Hertfordshire working in as a bike mechanics assistant.

I was then was employed by The Electric Bike Shop in Essex as senior bike technician in which I mainly worked in the workshop repairing and doing diagnostics on the E bikes that were sold in the shop but I was also heavily involved in working on the shop floor selling e bikes to customers.


I then moved to the recently opened store in Battersea with The Electric Bike Shop as a Workshop Manager, i ran the workshop to a very high standard and have proven myself in this role by consistently bringing in around 5-6k per month in parts and labour, which is not something that had been done in the company before. In the store i controlled the outlook diary and continually contacted customers with updates and costs for their service and to drive new bike sales in the store.


I was then promoted to acting manager, in which I run a store of two staff members; a sales assistant and a mechanic. My role requires me to use citrus lime as our point of sale (POS) system, I create and complete weekly bike stock takes accurately, running cloud reports to stay up to date with the financial status of the store, using reports to check what bikes are in stock ready to go out to the customer, and which bikes are pending delivery to the store to go out to customers.


I am running the store in every aspect through completing stock takes, ensuring the right bikes are ordered into the store to cater to our customer demographic, also ordering parts and accessories for shop stock and for workshop jobs.


Bikes have been a life long passion of mine, from both a mechanical and riding point of view. I have always ridden mountain bikes and got into trials riding around age ten, which is still a strong passion of mine.

As a result of my hobbies, I became interested in the mechanical side of bikes and enjoyed experimenting on my own; learning how bike mechanics worked, from taking apart my own bike and rebuilding with new parts to alter performance and aesthetics. Through this, I quickly learned that I am a very hands-on and technically minded individual who is capable of problem solving and working out how things work a certain way, and through trial and error, why they may not work, which I feel has benefited me in my career within the bike industry. I am dedicated to making this my long term career and am always looking to further my knowledge to make me a more valuable asset.

Overview

8
8
years of professional experience
13
13
years of post-secondary education
5
5
Certifications

Work History

Acting Manager

TheElectricBikeShop
London
02.2023 - Current
  • Providing the highest level of customer service to every customer that walks through the door, also ensuring my team are providing the same service to all our customers
  • Using citrus lime as our POS system and the back office to create and complete weekly bike and parts and accessory stock takes
  • Booking in customers to the workshop dairy and managing the workshop load.
  • Focusing on all aspects of store presentation, using the layout of the shop and visualizing where bikes should be placed to maximise selling space in the shop
  • Dealing with and actioning customer enquires via email and phone calls.
  • Going to events representing the company in a professional manner, providing exposure and selling bikes at these events.
  • successfully working within tight deadlines for customer orders in a fast-paced environment.


Workshop Manager

The Electric Bike Shop
London
08.2022 - Current
  • Efficiently running a workshop which is bringing in5-6k per month which recently opened in august which is a number that has not been met in the company history.
  • Booking in customers and organizing the diary to ensure productive and manageable workload.
  • Communicating with customers over email or phone with information on multiple bikes we may have spoken about in the shop.
  • Contacting customers after the sale to ensure that they are kept up to date with any possible delays
  • Working on the shop floor, greeting customers, making them feel comfortable and at home in the shop, listening to the customer and advising on the correct E-bike for their needs before making the final sale.
  • Filling in for the store manager in his absence, running the shop to an equal standard, continuing to make bike sales and profiting the in the workshop.
  • Maintained workshop activities in line with budget requirements.
  • Working in the workshop diagnosing problems on Ebikes with Bosch system 2 and Smart System,Yamaha,TQ Drive and mahle systems.

Senior Bike Technician

The Electric Bike shop
Brentwood
08.2021 - 08.2022
  • Offering friendly and efficient service to customers, handled challenging situations with ease.
  • Managing my workload to suit customer deadlines.
  • Contacting customers regularly, updating customers on the status of their service or delivery.
  • Using Citrus Lime POS system to complete stock takes of all items in the shop and investigating any discrepancies.
  • Solving problems as they arise and finding positive solutions to suit our customers needs.
  • Providing high levels of customer service to everyone that comes through our door, spreading my passion for bikes.
  • Ensuring that our shop is stocked with the correct bikes, parts and accessories.
  • Used coordination and planning skills to achieve results according to schedule.
  • Ensuring all relevant paperwork is filed correctly and all processes are followed.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.

Bike Mechanic Assistant

Allied Cycles
Harpenden
04.2021 - 08.2022
  • During my 3 months here I completed everything from a gear cable replacement to a full strip down and replacement of parts needed on road and mountain bikes. Hub servicing, ball bearing and sealed bearings.
  • Building brand new bikes straight out of the box, ensuring no tooling marks are evident on the build for the customer.
  • Completing on the spot repairs while a customer waits, solving problems as they arise.
  • I can competently lace, true radially and laterally all types of wheels whether it be radial, 2 Cross or 3 cross. I have built wheels for Brink UK for many of thier customers also.

Service Advisor

Halfords
Inverness
02.2020 - 03.2021
  • Supply and fitting of car bulbs, wiper blades and batteries
  • Using IMAT tool to Reprogram batteries with Start/Stop technology to remove error codes.
  • Fitting ranges of bulbs from halogen, HID and LED
  • Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
  • Quickly learned new skills and applied them to daily tasks, improvingefficiency and productivity.

Checkpoint Pumps ltd - Chemical Pump Technician

CheckpointPumps
Aberdeen
01.2017 - 01.2019
  • Servicing, (replacing seals, plungers, spools and check valves to name few) building and fault finding pneumatic and electrical chemical injection pumps.
  • Building chemical injection packages, which included; pipe bending, pipe cutting, swaging.
  • Servicing a variety of pressure relief valves.
  • Building all parts for pump packages (Air regulators, Gauges, Valves, Pressure Relief Valves).
  • Testing the pump packages, including the correct flow rate and pressure that the customer is pumping.
  • Depending on pump size, the flow pressure can be from Flow Rate: 0.005 – 2,220 USG/H (0.02 – 8,403 L/H) Pressure: 0 – 20,000 PSIG (0 – 1380 BARG).
  • Working on rental packages from customers with a turnaround time of 24 hours to ensure that there are the smallest delays for customers.

Saw Doctor

Munro Sawmills - Saw doctor
Dingwall
01.2016 - 01.2017
  • Setting up and working CNC machines to re-tip, sharpen, side grind and straightening bandsaws.
  • Working with the technicians to do pre planned maintenance in the sawmill to ensure the mill runs smoothly.
  • Cleaning, checking the saws for bent/broken tips.
  • Keep the workshop tidy whilst working to ensure its safe for everyone.
  • Following all safety procedures at all time.

Education

No Degree - Fabrication And Welding

Inverness College UHI
Inverness
09.2015 - 09.2016

No Degree - Performing Engineering Operations

Inverness College UHI
Inverness
02.2014 - 02.2015

No Degree - Graphic Communications

Fortrose Academy
Highlands
01.2010 - 04.2015

No Degree - Design & Manufacture

Fortrose Academy
Fortrose
01.2012 - 01.2017

No Degree - Admin & IT

Fortrose Academy
Fortrose

No Degree - Engineering Practice

Inverness College UHI
Inverness
09.2016 - 09.2017

Skills

Work efficientlyundefined

Certification

Bronze - Velotech

Interests

As mentioned above, I have ridden bikes from a young age I grew up in northern Scotland, which gave me a very "outdoorsy" lifestyle, so I was always outside trying new hobbies, which included: climbing, skiing, surfing, and of course, bike riding I first rode mountain bikes, but from around age ten I discovered trials, which encapsulated my interest I have travelled around the UK, and even internationally at times for trials events I have recently returned from the European trials championship in Slovakia where I provided media coverage for the event and a live stream service where I was able to meet other riders in the industry, and build more personal relationships with them; from amateur level, up to world champions, with the biggest names in the industry

I am fortunate enough that my hobby and my job come together in unity and I hope that new opportunities within the industry in my career can continue to help me progress my skills and grow as a professional

Timeline

Acting Manager

TheElectricBikeShop
02.2023 - Current

Workshop Manager

The Electric Bike Shop
08.2022 - Current

Senior Bike Technician

The Electric Bike shop
08.2021 - 08.2022

Bike Mechanic Assistant

Allied Cycles
04.2021 - 08.2022

Service Advisor

Halfords
02.2020 - 03.2021

Checkpoint Pumps ltd - Chemical Pump Technician

CheckpointPumps
01.2017 - 01.2019

No Degree - Engineering Practice

Inverness College UHI
09.2016 - 09.2017

Saw Doctor

Munro Sawmills - Saw doctor
01.2016 - 01.2017

No Degree - Fabrication And Welding

Inverness College UHI
09.2015 - 09.2016

No Degree - Performing Engineering Operations

Inverness College UHI
02.2014 - 02.2015

No Degree - Design & Manufacture

Fortrose Academy
01.2012 - 01.2017

No Degree - Graphic Communications

Fortrose Academy
01.2010 - 04.2015

No Degree - Admin & IT

Fortrose Academy
Aronn GoodeActing Manager