Armeena Begum
Ayr,United Kingdom
Summary
Dedicated professional with experience in quality assurance and compassionate care, specialising in elderly support and dementia care. Proficient in time management, active listening, and personal hygiene assistance.
Strong background in quality assurance reporting and teamwork. Committed to delivering high-quality care while maintaining dignity and respect for all residents.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Care Assistant
Maria Mallaband Care Group
Alderley Edge, United Kingdom
2023.01 - Current
- Monitored health-related factors such as food and fluid intake and recorded resident observations and behavioural changes, promptly reporting concerns to the manager
- Provided help and support to people with limited mobility
- Coordinated in-resident showering, cleaning, and toilet tasks
- Actively listened to residents' complaints and feedback, taking action on improvements to continuously improve the quality of care.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Encouraged independence among patients whilst assisting them with tasks.
- Respected privacy and dignity of each resident during provision of care services.
- Provided emotional support to patients, improving their mental wellbeing.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
Health care assistant
Aveitus Health Care
Glasgow, Glasgow City
2021.11 - 2022.12
- Supported patient care initiatives to enhance comfort and overall well-being.
- Prepared nutritious meals for patients to promote balanced dietary intake.
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Maintained patient records, guaranteeing accurate tracking of medical history and treatment plans.
- Helped maintain a safe environment for all residents, reducing risk of falls or injuries.
Quality analyst
Tata Consultancy Services
Hyderabad, India, Telangana
2017.07 - 2020.01
- Conducted thorough risk assessments for reduced errors in the production line.
- Investigated customer complaints thoroughly, ensuring resolution and preventing future occurrences.
- Drove changes in workflow patterns based on insights gleaned from intricate data analysis.
- Streamlined process efficiency for better productivity through keen analysis and implementation of improvements.
- Enhanced customer satisfaction with strict adherence to quality assurance guidelines during production.
- Created detailed reports for internal use by management team s.
- Allocated tasks amongst team members ensuring efficient workflow management .
Education
Master of International Business Management - Business
Glasgow Caledonian University
UK 09/2021 - 01/2023
Bachelor of Science - Electronics,Mathematics,Computer Science
Osmania University
India 06/2014 - 06/2017
Skills
- Time management
- Stress management
- Meal preparation
- Documentation development
- Emotional resilience
- Active listening
- Compassionate care
- Hoist operation and mastery
- End-of-life support and palliative care
- Manual handling certification
- Elderly support expertise
- Personal hygiene assistance
- Dementia care expertise
- Experience with specialised equipment
- Bathing and dressing assistance
Certification
- Fire Marshal
- Fire Safety
- Manual Handling Theory and Practical Training
- Safeguarding and Protection of Adult Care
- Learning Disability and Autism
- Mental Health First Aid Awareness
- Dementia Awareness
- MCA and DoLs
- Health and Safety
- Nutrition and Hydration
- Infection Control
LANGUAGES
English
Advanced (C1)
Hindi
Native
Telugu
Advanced (C1)
urdu
Native
Timeline
Care Assistant
Maria Mallaband Care Group
2023.01 - Current
Health care assistant
Aveitus Health Care
2021.11 - 2022.12
Quality analyst
Tata Consultancy Services
2017.07 - 2020.01
Master of International Business Management - Business
Glasgow Caledonian University
09/2021 - 01/2023
Bachelor of Science - Electronics,Mathematics,Computer Science
Osmania University
06/2014 - 06/2017