Summary

Overview

Work History

Education

Skills

Certification

Timeline

Arland Jay Matining

LONDON

Summary

Excited to join the vibrant team as a Contact Centre representative, actively delivering exceptional customer service and thriving in fast-paced environments. Dedicated to exceeding customer expectations and creating positive experiences, working closely with team members to drive operations' success. Ready to embrace the challenge of flexible shift patterns and eager to make a meaningful impact within the community . Friendly Sales Advisor knowledgeable about products and skilled at connecting customers with solutions. Adept at listening to needs and conveying information. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Poised to leverage sales and service expertise developed over 3 years in Contact Centre industry.

Overview

years of professional experience

years of post-secondary education

Certificates

Languages

Work History

Dental Porter

Medirest

Kings College Hospital, London

01.2019 - 03.2023

Carefully transferring patients between various areas of the hospital
Ensuring the safe and secure movement of medical equipment, utilizing proper PPE to maintain safety standards
Transporting clinical waste and dangerous materials with utmost care and within the hospital safety standards
Responsibly managing the transfer of the deceased to the mortuary
Efficiently managing the collection and distribution of post within the dental clinic
Efficiently restocking gas cylinders at dental clinic and day surgery.
Safeguarded confidential patient information by diligently adhering to Data Protection Act 2018 regulations throughout all aspects of job responsibilities.

Hospital Porter

Compass Group / Medirest

Kings College Hospital, London, England

11.2016 - 01.2017

Manage and handles and average of 16 patient transfers between various areas of hospital, ensuring safe and secure movement of medical equipment while adhering to proper PPE and safety standards.
Transport clinical waste and hazardous materials and prioritized utmost care, responsibly manage and transfer of deceased to mortuary, and collect confidential patient notes for library at dental clinic.
Efficiently handles collection and distribution of post making sure that urgent mails for patient is prioritise and sent as soon as possible.
Restock gas cylinders in both dental clinic and day surgery making sure that surgery team is well supplied with oxygen and other gas that is needed.
Improved patient satisfaction by providing timely and efficient transportation services.
Increased hospital efficiency with prompt responses to transport requests from various departments.
Demonstrated excellent communication skills while interacting with patients, families, and healthcare team members for optimal service delivery.

Sprint

TeleTech

Pasay

04.2009 - 01.2012

Managed approximately 50 incoming calls per shift from customers
Using technical expertise, help the customer transfer their phone numbers to Sprint.
Provided trouble shooting and technical assistance in programming their new device.
Empathetic with experience in handling irate customer and assist them in finding the solution to their issue.
Excellent communication skills, both verbal and written.
Proven ability to learn quickly and adapt to new situations.
Self-motivated, with a strong sense of personal responsibility.
Skilled at working independently and collaboratively in a team environment.
Worked well in a team setting, providing support and guidance.
Passionate about learning and committed to continual improvement.
Managed time efficiently in order to complete all tasks within deadlines.

Education

Bachelor of Science - Architecture

FAR EASTERN UNIVERSITY

Philippines

06.2002 - 03.2004

Skills

Flexibility: Can handle different tasks and work schedules, including early mornings, evenings, and weekends, to meet business needs

Communication: Excellent at communicating with both customers and team members

Customer Service: Skilled in providing friendly and helpful assistance to customers, ensuring pleasant experience for the customer

Problem-Solving: Resourceful in addressing customer inquiries and resolving issues promptly

Attention to Detail: Pays close attention to detail when restocking shelves, maintaining displays, and processing transactions

Reliability: Dependable, punctual, and dedicated to meeting job responsibilities

Time Management: Manages time effectively to prioritize tasks and stay productive in a fast-paced retail setting

Initiative: Takes the lead in anticipating customer needs and contributing to store success

Resilience: Stays calm under pressure and handles challenging situations professionally, ensuring positive experiences for customers and colleagues