Arland Jay Matining
LONDON
Summary
Excited to join the vibrant team as a Contact Centre representative, actively delivering exceptional customer service and thriving in fast-paced environments. Dedicated to exceeding customer expectations and creating positive experiences, working closely with team members to drive operations' success. Ready to embrace the challenge of flexible shift patterns and eager to make a meaningful impact within the community . Friendly Sales Advisor knowledgeable about products and skilled at connecting customers with solutions. Adept at listening to needs and conveying information. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Poised to leverage sales and service expertise developed over 3 years in Contact Centre industry.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
3
3
Certificates
2
2
Languages
Work History
Dental Porter
Medirest
Kings College Hospital, London
01.2019 - 03.2023
- Carefully transferring patients between various areas of the hospital
- Ensuring the safe and secure movement of medical equipment, utilizing proper PPE to maintain safety standards
- Transporting clinical waste and dangerous materials with utmost care and within the hospital safety standards
- Responsibly managing the transfer of the deceased to the mortuary
- Efficiently managing the collection and distribution of post within the dental clinic
- Efficiently restocking gas cylinders at dental clinic and day surgery.
- Safeguarded confidential patient information by diligently adhering to Data Protection Act 2018 regulations throughout all aspects of job responsibilities.
Hospital Porter
Compass Group / Medirest
Kings College Hospital, London, England
11.2016 - 01.2017
- Manage and handles and average of 16 patient transfers between various areas of hospital, ensuring safe and secure movement of medical equipment while adhering to proper PPE and safety standards.
- Transport clinical waste and hazardous materials and prioritized utmost care, responsibly manage and transfer of deceased to mortuary, and collect confidential patient notes for library at dental clinic.
- Efficiently handles collection and distribution of post making sure that urgent mails for patient is prioritise and sent as soon as possible.
- Restock gas cylinders in both dental clinic and day surgery making sure that surgery team is well supplied with oxygen and other gas that is needed.
- Improved patient satisfaction by providing timely and efficient transportation services.
- Increased hospital efficiency with prompt responses to transport requests from various departments.
- Demonstrated excellent communication skills while interacting with patients, families, and healthcare team members for optimal service delivery.
Sprint
TeleTech
Pasay
04.2009 - 01.2012
- Managed approximately 50 incoming calls per shift from customers
- Using technical expertise, help the customer transfer their phone numbers to Sprint.
- Provided trouble shooting and technical assistance in programming their new device.
- Empathetic with experience in handling irate customer and assist them in finding the solution to their issue.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor of Science - Architecture
FAR EASTERN UNIVERSITY
Philippines 06.2002 - 03.2004
Skills
Flexibility: Can handle different tasks and work schedules, including early mornings, evenings, and weekends, to meet business needsundefined
Certification
Level 1 Certificate on Digital Contact Centre | B2WGroup (Awaiting Certification)
Timeline
Dental Porter
Medirest
01.2019 - 03.2023
Hospital Porter
Compass Group / Medirest
11.2016 - 01.2017
Sprint
TeleTech
04.2009 - 01.2012
Bachelor of Science - Architecture
FAR EASTERN UNIVERSITY
06.2002 - 03.2004
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