SHILPABAHEN PATEL
Crawley,United Kingdom
Summary
A dedicated, compassionate, and reliable professional with over 10 years of experience in customer service, personal care, and working in fast-paced, safety-critical environments. Experienced in maintaining high standards of hygiene, infection control, health and safety, and confidentiality while working under pressure. Demonstrates excellent communication, teamwork, attention to detail, and a strong commitment to delivering high-quality care and service. Trusted to work independently and as part of a team, with experience supporting vulnerable individuals with dignity and respect. Adaptable, hardworking, and eager to contribute to a professional organisation while continuing to develop new skills.
Overview
1
1
Language
1
1
Certification
2
2
years of post-secondary education
15
15
years of professional experience
Work history
Aircraft Presentation Agent
Menzies Aviation
Gatwick Airport
2026.05 - 2026.07
- Presented aircraft cabins in compliance with strict CAA regulatory hygiene standards, ensuring passenger safety and satisfaction
- Executed daily security procedures and maintained accurate cleaning and safety records to uphold safety and hygiene standards
- Follow COSHH guidelines and wear full PPE at all times to prevent cross-contamination
- Operated efficiently under significant time pressure to ensure timely flight departures
- Worked shift pattern starting at 6am, including weekends and public holidays.
Full-Time Family Carer
London
2020.05 - 2023.05
- Provided 24/7 post-operative care for family member following cancer surgery
- Monitored patient condition and documented fluid intake/output, promptly reporting any concerns to district nurses and GP to facilitate timely interventions
- Collaborated with healthcare professionals including district nurses, dieticians, and hospital consultants to optimise patient care and treatment plans
- Administered prescribed medication including oral medication and injections following medical team instructions.
- Assisted with all personal care needs including washing, dressing, and mobility support while maintaining dignity
- Coordinated nutritional care by preparing and administering feeds via feeding tube to ensure adequate dietary support
- Performed daily wound dressing changes using aseptic non-touch technique to prevent infection
- Implemented infection control protocols in home setting
Career Break - Family Care
2020.05 - 2023.05
- Full-time carer for family member. See Relevant Care Experience section above.
Beauty Therapist
Superdrug
London
2013.11 - 2020.05
- Provided personal care treatments and consultations to diverse range of clients, including elderly
- Maintained rigorous hygiene standards through sterilisation of all equipment between clients
- Supported vulnerable clients with patience, dignity, and respect during treatments
- Managed confidential client records in compliance with data protection
Customer Service Assistant
Newsagent
London
2011.11 - 2013.05
Education
Diploma in Administrative Management -
Oxbridge College
2009.01 - 2011.01
Skills
- Clinical Care Experience: 3 years providing personal care including wound dressing, medication administration, injections, personal hygiene, and tube feeding for family member post-cancer surgery
- Infection Control & Hygiene: Strict aseptic techniques for wound care Daily application of CAA hygiene standards and COSHH procedures airside Full PPE compliance
- Medication Management: Administered prescribed oral medication and injections as directed by medical team Managed medication schedules accurately
- Patient-Focused Care: 7 years as Beauty Therapist 3 years family care Maintained dignity, confidentiality, and professional boundaries with vulnerable adults
- Health & Safety Compliance: Experienced working in CAA-regulated secure airside zone Risk assessment and incident reporting
- Shift Work & Reliability: Current role requires 6am starts Proven reliability for unsocial hours during 3 years of 24/7 care
- Aircraft Presentation & Cabin Standards: Maintained aircraft cabins to the highest cleanliness and presentation standards, ensuring all areas were passenger-ready and met airline requirements within strict turnaround times
- Health, Safety & Security Compliance: Followed all airport security procedures, health and safety regulations, COSHH guidelines, and company policies while working in a CAA-regulated airside environment
- Time Management & Efficiency: Worked efficiently under tight deadlines to ensure aircraft were cleaned and prepared for on-time departures without compromising quality
- Teamwork & Communication: Collaborated with colleagues, supervisors, and airport staff to complete tasks safely and efficiently in a fast-paced operational environment
- Attention to Detail: Conducted thorough inspections of aircraft cabins, identifying and reporting any damage, maintenance issues, or missing equipment to maintain safety and presentation standards
- Reliability & Flexibility: Demonstrated punctuality and dependability while working rotating shifts, including early mornings, evenings, weekends, and bank holidays
- Physical Stamina & Manual Handling: Performed physically demanding tasks, including lifting, carrying equipment, and standing for extended periods while maintaining high performance throughout each shift
- Professionalism & Quality Standards: Consistently delivered high-quality work while representing Menzies Aviation professionally and contributing to a positive passenger experience
ADDITIONAL INFORMATION
Languages: English - Fluent, Hindi - Fluent, Gujarati - Fluent
REFERENCES
Available on request
Certification
Enhanced DBS Certificate - Current
COSHH Awareness Training - Menzies Aviation
Manual Handling Training - Menzies Aviation
Infection Control Training - Menzies Aviation
Fire Safety Awareness - Current
Right to Work in UK - Verified
TRAINING & COMPLIANCE
- Airside Safety & Security Training - Menzies Aviation, May 2026
- COSHH Awareness & Manual Handling - Current, Menzies Aviation
- Infection Control & Aseptic Technique - Applied daily during 3 years family care
- Medication Administration - 3 years practical experience under medical supervision
- Care Certificate - Willing to undertake full 15 standards training with NHS Trust
- Enhanced DBS Check - Willing to undergo
Relevant Care Experience
1 year and 7 months,3 years and 1 month,6 years and 7 months,2 months,3 years and 1 month
Timeline
Aircraft Presentation Agent
Menzies Aviation
2026.05 - 2026.07
Full-Time Family Carer
2020.05 - 2023.05
Career Break - Family Care
2020.05 - 2023.05
Beauty Therapist
Superdrug
2013.11 - 2020.05
Customer Service Assistant
Newsagent
2011.11 - 2013.05
Diploma in Administrative Management -
Oxbridge College
2009.01 - 2011.01