ARIF PATEL
Leicester
Summary
A highly motivated, well presented individual with good organisational skills and excellent punctuality. I am a great communicator with vast customer service experience both front facing and over the telephone and online. As a natural team player with excellent time management skills, I understand the importance of collaboration with colleagues in any setting be it work or leisure. My hobbies include art and games design. I have extensive IT knowledge both hardware and software based. I also enjoy spending time with family and volunteer regularly at local events and charities.
Overview
11
11
years of professional experience
Work history
Customer service representative
Hastings Direct
Leicester
2024.03 - Current
- Delivered excellent customer service through inbound and outbound telephone communications, ensuring a positive customer experience.
- Explained insurance products, cover options, and policy terms clearly and accurately to help customers make informed decisions.
- Achieved and exceeded performance targets relating to sales, customer satisfaction, and quality standards.
- Accurately gathered and verified customer information, while maintaining compliance with FCA regulations and company procedures.
- Demonstrated strong communication, negotiation, and problem-solving skills in a fast paced contact centre environment.
- Managed customer enquiries efficiently, resolving issues and answering questions in a professional industry timely manner.
- worked collaboratively with colleagues and other departments to ensure excellent service delivery and customer outcomes
Sales Assistant
Leicester Interiors
Leicester
2016.10 - 2023.07
- Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
- Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Liaised with potential customers to determine needs and provide recommendations.
Volunteer Worker
National Citizen Service (NCS)
Leicester
2016.07 - 2016.08
- Assisted in organising and setting up inside areas to facilitate community events.
- Demonstrated customer service abilities while greeting and welcoming visitors upon arrival.
- Supported smooth running of local fundraising events.
- Used excellent listening skills, empathy and friendly approach to provide best possible care for service users.
Shop Assistant
Arriva
Leicester
2015.05 - 2015.06
- Assisted customers with travel-related questions, feedback and complaints.
- Addressed customer service enquires quickly and accurately.
Education
BTEC Level 3 National Extended Qualifications - Games Design
South Leicestershire College
LeicesterBachelor of Science - Programming
De Montfort University
LeicesterGCSEs - undefined
Gateway Sixth Form College
LeicesterSkills
- Telesales Techniques
- Public Speaking
- Active Listening
- Order Processing
- Regulatory Compliance
- Professional Behaviour
- Relationship-Building
- Results Oriented
- Telephone Skills
LANGUAGES
English: First Language
Gujarati: B2 Upper Intermediate
Timeline
Customer service representative
Hastings Direct
2024.03 - Current
Sales Assistant
Leicester Interiors
2016.10 - 2023.07
Volunteer Worker
National Citizen Service (NCS)
2016.07 - 2016.08
Shop Assistant
Arriva
2015.05 - 2015.06
GCSEs - undefined
Gateway Sixth Form College
BTEC Level 3 National Extended Qualifications - Games Design
South Leicestershire College
Bachelor of Science - Programming
De Montfort University