Arif Khan
Summary
Results-driven Debt Collection Officer with flair for resolving complex financial situations and enhancing recovery rates. Excel in negotiating settlements and maintaining positive client relationships. Known for turning around challenging accounts and fostering cooperative atmosphere with debtors. Driven professional with strong communication and problem-solving skills, combined with negotiation techniques. Skilled in building rapport and maintaining composure under pressure, ensuring positive outcomes in challenging situations.
Overview
6
6
years of professional experience
Work history
Debt Collection Officer & Credit Control
Global Banking School
10.2023 - 10.2024
- Managed 900+ accounts in four different campuses in East London
- Persistently contacted customers with aged debt, ranging from 1 month - 4+ years.
- Addressed and resolved customer disputes to support favourable collection rates
- Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time
- Implemented automatic email scheduling for new self-funding students
- Liased with multiple teams across the university and built a network within to make the recovery process smoother
- Exceeded collection KPI’s regularly
- Delivered exceptional customer service on all calls and in-person interactions.
Customer Service & Rent Control
Gunwharf Quays Apartments / TheRetreatHub
09.2022 - 07.2023
- Managed rent ledger to ensure timely payments for 100+ serviced apartments
- Provided quality customer service
- Maintained detailed records, leading to improved tracking of outstanding debts.
- Arrange payments schedules for all clients
- Liase with third party corporate clients to attract new business with long-term contracts
- Assist with any general enquiries or complaints.
- Improved customer satisfaction by efficiently resolving complaints and issues.
- Improved payment rates with consistent follow-ups.
Team Member Representative
Nationwide Building Society
03.2022 - 09.2022
- First point of contact with members in branch delivering excellent customer service
- Assuring each member is making the most of their current plans and making them aware of the new products and services that are available
- Ensured that protective measures were taken in the member’s best interest
- Use CRM systems to full advantage to ensure the members are provided best service.
Customer Service & Rent Control
Gunwharf Quays Apartments / TheRetreatHub
12.2018 - 09.2021
- Managed rent ledger to ensure timely payments for 100+ serviced apartments
- Provided quality customer service
- Maintained detailed records, leading to improved tracking of outstanding debts.
- Arrange payments schedules for all clients
- Liase with third party corporate clients to attract new business with long-term contracts
- Assist with any general enquiries or complaints.
- Improved customer satisfaction by efficiently resolving complaints and issues.
- Improved payment rates with consistent follow-ups.
Education
MSc in Digital Marketing -
University of Portsmouth
BSc (Hons) in Business Information Systems - undefined
University of Portsmouth
Skills
- Project management
- Power BI Reporting
- Microsoft Excel
- Collections
- Negotiation
- Customer Service
- CRM Systems
- Relationship Management
- Debt recovery
- Outstanding Communication
- Account Management
- Working Within Deadlines
Custom
Available on Request
Timeline
Debt Collection Officer & Credit Control
Global Banking School
10.2023 - 10.2024
Customer Service & Rent Control
Gunwharf Quays Apartments / TheRetreatHub
09.2022 - 07.2023
Team Member Representative
Nationwide Building Society
03.2022 - 09.2022
Customer Service & Rent Control
Gunwharf Quays Apartments / TheRetreatHub
12.2018 - 09.2021
BSc (Hons) in Business Information Systems - undefined
University of Portsmouth
MSc in Digital Marketing -
University of Portsmouth
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