Arif Khan
Summary
Experienced problem solver with a strong background in Sales,Collections & Customer Service.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Debt Collection Officer
Global Banking School
2023.10 - 2026.02
- Managed accounts in four different campuses in East London
- Maintained 96% student fees paid or escalated within current academic years.
- Taken part in meetings with partner universities to reduce debt incurred on stakeholders.
- Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time
- Liased with multiple teams across the university and built a network within to make the recovery process smoother
- Delivered exceptional customer service on all calls and in-person interactions.
Sales & Rent Arrears
Gunwharf Quays Apartments / TheRetreatHub
Portsmouth
2023.03 - 2023.09
- Managed rent ledger to ensure timely payments for luxury serviced apartments
- Reduced rent arrears.
- Maintained detailed records, leading to improved tracking of outstanding debts.
- Arrange and negotiate payments schedules for all business & leisure clients.
- Assist with any general enquiries or complaints.
- Attend networking events and build relationships with corporate booking agents.
- Improved payment rates with consistent follow-ups.
- Maintained 97% pay on time percentage
Fraud Analyst
The Ai Corporation
Woking, Surrey
2022.09 - 2023.03
- Monitored real-time and historical transactions to detect suspicious patterns and potential fraudulent activity.
- Prepared and maintained detailed reports on fraud trends, cases, and resolution outcomes for internal and external stakeholders.
- Investigated complex fraud cases and escalated them to the appropriate partner or authority for resolution.
- Consistently met and exceeded key performance indicators (KPIs) related to fraud detection rates, case resolution time, and overall accuracy.
- Ensured a low missed fraud percentage through thorough analysis and prompt action to mitigate potential risks.
Team Member Representative
Nationwide Building Society
2022.03 - 2022.09
- First point of contact with members in branch delivering excellent customer service
- Assuring each member is making the most of their current plans and making them aware of the new products and services that are available
- Ensured that protective measures were taken in the member’s best interest
- Use CRM systems to full advantage to ensure the members are provided best service.
Sales, Rent Arrears & Admin
Gunwharf Quays Apartments / The Retreat Hub
Portsmouth, Hampshire
2018.12 - 2021.09
- Managed rent ledger to ensure timely payments for luxury serviced apartments
- Reduced rent arrears.
- Maintained detailed records, leading to improved tracking of outstanding debts.
- Arrange and negotiate payments schedules for all business & leisure clients.
- Assist with any general enquiries or complaints.
- Attend networking events and build relationships with corporate booking agents.
- Built own client list bringing in new business.
- Improved payment rates with consistent follow-ups.
- Maintained 97% pay on time percentage
Education
MSc in Digital Marketing -
University of Portsmouth
BSc (Hons) in Business Information Systems - undefined
University of Portsmouth
Skills
- Project management
- Power BI Reporting
- Microsoft Excel
- Collections
- Negotiation
- Customer Service
- CRM Systems
- Relationship Management
- Debt recovery
- Outstanding Communication
- Account Management
References
Available on Request
Certification
BCS Foundation Certificate In Business Analysis 20/03/2025
Timeline
Debt Collection Officer
Global Banking School
2023.10 - 2026.02
Sales & Rent Arrears
Gunwharf Quays Apartments / TheRetreatHub
2023.03 - 2023.09
Fraud Analyst
The Ai Corporation
2022.09 - 2023.03
Team Member Representative
Nationwide Building Society
2022.03 - 2022.09
Sales, Rent Arrears & Admin
Gunwharf Quays Apartments / The Retreat Hub
2018.12 - 2021.09
BSc (Hons) in Business Information Systems - undefined
University of Portsmouth
MSc in Digital Marketing -
University of Portsmouth