Ariana Danuta Toma
Lincoln,United Kingdom
Summary
Results-oriented professional skilled in communication and Microsoft Office, with a solid understanding of health and safety protocols. Builds effective team relationships and resolves issues under pressure while managing financial transactions accurately. Adapts quickly during peak periods, demonstrating strong organisational skills and commitment to ethical standards. Aims to enhance filing systems and organisational success through data analysis.
Overview
2
2
Languages
5
5
years of post-secondary education
4
4
years of professional experience
Work history
Retail Assistant
Primark Lincoln
Lincoln, Lincolnshire
2023.11 - 2026.08
- Deliver high-standard customer service within fast-paced retail environment through daily operations support.
- Assisted team members in achieving operational goals for improved operational efficiency.
- Provided coverage during peak times to manage customer flow effectively.
- Collaborated with store manager to identify fast-selling products and restock accordingly.
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Handled transactions, maintaining accurate till records.
- Delivered excellent customer service by answering queries and providing product information.
- Rotated stock periodically, reducing instances of expired or outdated inventory.
- Assisted in stock replenishment to maintain store appearance.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Administration Officer
HMP Lincoln
Lincoln, Lincolnshire
2022.09 - 2023.02
- Manage confidential information, maintain accurate records, and provide clerical support.
- Ensured accuracy of data with meticulous record keeping.
- Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
- Managed complex filing systems, resulting in easy access to crucial documents.
- Managed digital databases and physical file systems.
- Implemented new administrative procedures resulting in significant time savings.
- Expedited office efficiency by managing incoming and outgoing correspondence.
- Fielded telephone calls professionally, ensuring customer satisfaction.
- Liaised with clients and stakeholders to strengthen business relationships and improve communication.
- Assisted in financial budgeting for effective resource allocation.
- Provided comprehensive support to senior management team, enhancing decision-making process.
- Produced detailed reports using Microsoft Office.
- Identified and resolved operational challenges to align processes with business strategy.
- Procured essential office supplies to ensure uninterrupted daily operations.
- Prioritised high-volume competing tasks to complete simultaneous projects within stringent timeframes.
- Drafted outgoing correspondence in an appropriate tone and style.
- Accurately executed secretarial tasks, maintaining smooth administrative operations.
- Generated written materials with meticulous attention to grammar and spelling.
- Updated and maintained the database to ensure accurate records. to maintain updated records and accuracy.
Education
BTEC Business Level 1-3 -
Lincoln College
Lincoln, Lincolnshire 2017.01 - 2020.01
BTEC Uniformed Protective Services Level 3 - undefined
Lincoln College
Lincoln, Lincolnshire 2020.01 - 2022.01
Second Lower-class honors - Law and Criminology
University of Lincoln
Lincoln, LincolnshireSkills
- Proficient in Microsoft Office Suite
- Data entry proficiency
- Cash register management
- Inventory management
- Sales trend analysis
- Verbal and written communication
- Written correspondence
- Organisational skills
- Time management
- Efficient multitasking
- Calm problem-solving
- Health and safety knowledge
- Team building
- Flexible schedule availability
- Adaptable to peak times
- Ethical standards compliance
- Office suite proficiency
REFERENCES
Available upon request.
Languages
Romanian
Native
English
Fluent
Timeline
Retail Assistant
Primark Lincoln
2023.11 - 2026.08
Administration Officer
HMP Lincoln
2022.09 - 2023.02
BTEC Uniformed Protective Services Level 3 - undefined
Lincoln College
2020.01 - 2022.01
BTEC Business Level 1-3 -
Lincoln College
2017.01 - 2020.01
Second Lower-class honors - Law and Criminology
University of Lincoln