Jocille Bonsu-Ofori
North London
Summary
Friendly, organized, and customer-focused professional with a strong background in hospitality, retail, and administrative support. Recognized for excellent communication skills, a positive attitude, and the ability to excel in fast-paced environments. Skilled in delivering high-quality customer service, overseeing daily operations, and fostering team success. Seeking a position in retail or hospitality to enhance customer satisfaction and team efficiency.
Overview
4
4
years of professional experience
Work History
Retail Assistant (Work Experience)
Peacocks Shop
01.2019
- Delivered excellent customer service and assisted with purchases
- Operated tills, processed transactions, and balanced cash registers
- Maintained product displays and ensured store cleanliness
- Supported supervisors with daily store operations
Self-development/Employability
Maximus Restart Program
01.2022 - Current
- Seeking sustainable employment
- Collaborating with Employment Advisers for job search and development support
- Following guidelines to achieve back-to-work status
- Attending bi-weekly face-to-face meetings and appointments
- Improving employability skills
Homemaker
Homemaker
01.2022 - Current
- Managed household operations including budgeting, scheduling, and meal preparation
- Organised family events and appointments with attention to detail and time efficiency
- Provided educational support and maintained a safe, welcoming environment
Education
Hospitality Customer Service Skills
The Digital College
London01.2025
BA - Architecture and Technology
University of East London
London07.2020
Award - Hospitality Industry
Barnet & Southgate College
London01.2018
Award - Health and Safety in the Construction Environment
The College of Haringey, Enfield & North East London
01.2017
Food and Hygiene Certificate
01.2015
Art Foundation
Southgate & Barnet College
London01.2014
GCSEs - Grades A–C
Copthall Secondary School
London01.2006
Skills
- Excellent verbal and written communication
- Strong customer service and interpersonal skills
- Time management and multitasking abilities
- Proficient in Microsoft Office Suite
- Experience with Adobe Creative Suite (InDesign, Illustrator, Photoshop)
- Knowledge of hospitality and food hygiene standards
- Team player with a proactive and adaptable approach
References
References available upon request.
Timeline
Self-development/Employability
Maximus Restart Program
01.2022 - Current
Homemaker
Homemaker
01.2022 - Current
Retail Assistant (Work Experience)
Peacocks Shop
01.2019
Hospitality Customer Service Skills
The Digital College
Award - Hospitality Industry
Barnet & Southgate College
Award - Health and Safety in the Construction Environment
The College of Haringey, Enfield & North East London
Food and Hygiene Certificate
Art Foundation
Southgate & Barnet College
GCSEs - Grades A–C
Copthall Secondary School
BA - Architecture and Technology
University of East London
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