Archie Johnson

During my time at Constant Contact I;

• Broke the new starter sales record for the company and consistently became the top uk sales rep, month after month
• Established rapport through effective tonality, understood customer needs and ensure the right solution was tailored to the prospects needs.
• Attended trade shows and exhibitions to help generated valuable leads for business growth.
• Implemented upselling techniques during interactions, increasing my average sale value per transaction.
• Achieved a high level of customer engagement through effective communication skills, and built on this to drive sales through recommendations.
• Maintained a high level of customer satisfaction all the way from call to close, and ensured customer retention was maintained.
• Set standards and helped my team increase performance through script changes, tonality and sales techniques.

During my time at Harltex;

• I helped the business acquire new customers through aggressive cold calling and appointment setting strategies
• Learnt the value of relationships, business literacy and working with all departments to ensure complete customer satisfaction.
• Crafted compelling pitches for securing high-value deals from c suite level prospects.
• Navigated challenging negotiations, achieving successful deal closure without compromising on profitability or reputation.
• Achieved and surpassed personal and team KPIs and targets

As the owner of Plex Group I;

• Organised networking events to build industry connections and partnerships, within a quick amount of time.
• Managed daily operations to ensure smooth running of the business, though high pressure situations.
• Ensured compliance with regulatory standards were met.
• Utilised social media platforms for effective brand promotion and customer engagement. While also implementing door to door, cold outreach and cold calling strategies.
• Identified new business opportunities to increase revenue and successfully brought in high value contracts for the business.
• Attracted mentors to help; me, my peers and our business grow through persistent personal development.

I learnt invaluable skills that will be carried forward in every aspect of my life. I learnt the importance of hard work, resilience and formed the never give up attitude I carry with me today.

Formed by the pursuit of growth , I have understood the value of connections and systems that build great business.

I learnt the sales techniques that do and do not convert, this was accompanied by the importance of customer relations and customer satisfaction.

I had the opportunity to go to several networking events, meeting individuals who improved my business and personal development.

Doing this lead to my development of people skills and, understanding the importance of building relationships to aid business performance.

I finally learnt invaluable knowledge, around websites and converting leads to clients. Creating funnels, easy access contact button and using the correct language to convert your lead - The knowledge needed to benefit the sale.

As a life guard I;

• Provide effective customer service, met the needs of the customer and maintain positive relationships.
• Dealt with customer complaints, found solutions to problems, and always ensured customer satisfaction was at the forefront of every outcome.
• Helped organise events such as swimming competitions, enhancing community engagement.
• Coordinated with other lifeguards for efficient work flow during peak hours and seasons.
• Performed routine maintenance tasks to a high standard to ensure a clean and safe facilities.
• Assisted swimmers in distress, preventing potential accidents through effective communication.
• Prepared detailed reports on incidents, aiding in future prevention measures.

During my time as a Market vender,

• Learnt invaluable lessons about customer service; how to positively impact customer experience to ensure sales targets were met.
• Ensured relationships are established and maintained. Adapted to challenging situations and overcome objections.
• Communicate effectively, and positively through appropriate tonality, body language and facial expressions.
• Handled all aspects of product management including ordering, receiving and organising stock.
• Dealt with customer complaints to achieve satisfactory resolutions and maintain their custom.