Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Apsana Thapa

Greenford,Middlesex

Summary

An approachable, hard-working and conscientious individual with a history of delivering exceptional customer service. Remains calm and collected in busy environments, following orders and communicating with teams. Demonstrates strong attention to detail and fast-paced learning.

Overview

5
5
years of professional experience
2
2
years of post-secondary education

Work History

Barista

Coffee Culture Pvt ltd
Pokhara, Nepal
02.2021 - 12.2023
  • Trained new team members with positive reinforcement and respectful, motivational coaching.
  • Totalled bills and accepted cash, card and mobile payments.
  • Communicated clearly with a team of baristas, management and other front-of-house staff to minimise mistakes.
  • Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
  • Maintained and operated espresso machines, blenders and commercial coffee brewers.
  • Inspected completed orders, verifying against ticket and quality standards.
  • Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.

Kitchen staff member

Shirish Restaurant
Damauli, Nepal
07.2018 - 11.2020
  • With Shirish Restaurant being a family-owned business, it has helped me gain much experience as I had to fill many roles within the restaurant.
  • Completed final assemblies on dishes for service to customers.
  • Followed good operating practices, safety standards and equipment maintenance protocols to minimise downtime.
  • Labelled and stored fresh food deliveries immediately to avoid spoilage.
  • Organised ingredients for planned dishes and associated garnishes.
  • Washed, peeled and chopped vegetables to be used in dishes.
  • Cleared tables and brought used utensils, plates and glassware back to kitchen for cleaning.
  • Reported defective kitchen equipment in line with procedure.
  • Operated cash point as required, handling and recording payments.

Education

Certificate of Higher Education - Management

Satyawati Secondary School
Damauli/Nepal
04.2020 - 03.2022

GCSEs -

Vyas Divya Jyoti Boarding School
Damauli/ Nepal
/2008 - /2020

Skills

  • Positive attitude
  • Coffee machinery operation
  • Professional demeanour
  • Cash register operation
  • Group reservations management
  • Active listening
  • Highly organised
  • Point of sale knowledge
  • Just In Time stock control
  • Employee management
  • Hospitality service expertise
  • Speedy and efficient
  • Teamwork and collaboration

Languages

Nepali
Native language
English
Advanced
C1
Hindi
Advanced
C1
Urdu
Upper intermediate
B2

Timeline

Barista

Coffee Culture Pvt ltd
02.2021 - 12.2023

Certificate of Higher Education - Management

Satyawati Secondary School
04.2020 - 03.2022

Kitchen staff member

Shirish Restaurant
07.2018 - 11.2020

GCSEs -

Vyas Divya Jyoti Boarding School
/2008 - /2020

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Apsana Thapa