KATYA SANAD

• Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
• Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
• Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
• Greeted and connected with every customer, recommending drinks and pastries.
• Prepared a wide range of coffee and tea beverages, adhering to precise recipes and presentation standards.
• Delivered exceptional customer service, responding to enquiries and offering recommendations on beverage selections.

• Provided warm, friendly, and engaging service in a fast-paced café environment, ensuring customers felt welcomed and valued.
• Maintained calm, positive, and professional attitude during peak hours, enhancing customer experience and team morale.
• Processed orders accurately and handled cash and card payments efficiently using point-of-sale systems, contributing to smooth transactions.
• Worked closely with team members to ensure efficient service and smooth daily operations.
• Upheld cleanliness and hygiene standards in café by adhering to strict protocols, ensuring a safe environment for customers and staff.
• Uphold cleanliness and hygiene standards in café by adhering to strict protocols, ensuring a safe environment for customers and staff.

Provide 1-to-1 academic support to students alongside sixth-form studies.

• Plan tutoring sessions around each student current level and improvement areas.
• Explain difficult topics clearly and adjust teaching when understanding slips.
• Build patient, encouraging relationships so questions and mistakes feel safe.
• Track progress regularly and flag where extra practice becomes necessary.
• Coordinate lesson plans and updates with students and parents.
• Manage bookings and commitments around tutoring alongside sixth-form studies.
• Organise tutoring work independently to strengthen communication, patience and time-management.

• Served food and drinks during large, high-pressure events while maintaining organisation and efficiency.
• Handled cash payments accurately and responsibly in a structured environment.
• Demonstrated long-term commitment, punctuality, and reliability.
• Developed strong teamwork, discipline, and leadership skills.