April Miller

• Assisted customers by providing helpful service in a busy retail setting.
• Facilitated transactions at the till by handling cash and card payments efficiently.
• Supported customers with refunds and exchanges for faulty items to enhance satisfaction.
• Collaborated with team members to ensure smooth daily store operations.
• Helped process and load deliveries onto store shelves to maintain product availability.
• Rotated stock on shelves by removing out-of-date items to reduce waste.
• Kept the store environment tidy and organised by following cleanliness standards and regulations.
• Followed strict company policies and regulatory guidelines such as food safety standards, COSHH, and GDPR regulations.

This role is occasional voluntary consultancy work contributing lived experience insight to support the development and improvement of NHS services and materials.

My role is to contribute to anti-racism initiatives aimed at improving representation, inclusivity, and engagement with underrepresented communities within healthcare services

• Supported initiatives enhancing access to services for underrepresented groups, ensuring their needs are addressed
• Review and support development of patient-facing materials for clarity and accessibility
• Provided feedback on communication and inclusivity in healthcare services, promoting a more equitable patient experience
• Shared personal experiences to enhance recruitment and interview practices
• Work collaboratively with NHS teams and external partners

• Managed store operations, ensuring efficient opening, closing, and accurate cash handling
• Handled customer and internal telephone communications
• Maintained order systems and organised documentation, facilitating easy access and retrieval
• Managed customer orders and tracked uncollected items
• Supported stock control and organised store layout to enhance product accessibility
• Facilitated services at DHL service point

• Processed customer transactions, ensuring accuracy in refunds, trade-ins, and orders
• Maintained accurate stock and customer records to support effective inventory management
• Assisted team operations by adhering to standardised processes

• Assisted in managing document flow and organising invoices to support administrative tasks.
• Maintained accurate records and updated files to provide reliable information access.
• Supported staff by handling photocopying tasks and updating files as needed.
• Organised comprehensive filing systems for both digital and paper documents for quick retrieval.

• Assisted in delivery of care as per structured care plans.
• Administered medications and controlled drugs while following established protocols.
• Collaborated with clients to create personalised care plans that meet daily needs.
• Demonstrated empathy and respect towards clients with diverse needs.
• Worked in domiciliary care and residential settings.
• Followed strict regulatory procedures to ensure patient confidentiality and compliance with CQC standards.
• Maintained accurate care records to support continuity of care.
• Documented vital information for healthcare professionals to facilitate decision-making.
• Engaged with multidisciplinary teams to coordinate effective patient care.
• Provided supportive and compassionate assistance throughout service.
• Helped clients with personal care and daily living activities to enhance well-being.