April Bah

Key Responsibilities

• Acted as first point of contact for clients, including parents, teachers, therapists, and external professionals.
• Reviewed, maintained, and updated accurate client records and documentation in line with compliance requirements.
• Coordinated and supervised a Teaching Assistant team, ensuring consistent service standards.
• Managed client concerns and behavioural issues with diplomacy and clear escalation procedures.
• Liaised with multidisciplinary and multicultural teams to support structured processes.

Key Achievements

• Maintained a 95% client satisfaction rate through clear guidance and timely resolution.
• Reduced documentation and reporting errors by 25% through improved checking procedures.
• Achieved 100% compliance with safeguarding and administrative requirements during peak periods.

Key Responsibilities

• Delivered client-focused support across education and transport settings under agency placements.
• Supported structured routines, transitions, and adherence to daily procedures.
• Maintained accurate records, observations, and incident documentation.
• Managed challenging behaviour calmly to ensure safety and service continuity.
• Liaised with parents, teachers, and external staff to support coordinated service delivery.

Key Achievements

• Maintained strong client trust through consistent, professional support.
• Reduced transition-related incidents by 20% through proactive behaviour management.
• Ensured 100% compliance with safeguarding and operational procedures.

Key Responsibilities

• Delivered structured online language sessions to international clients across diverse cultural backgrounds.
• Managed client scheduling, communication, and basic records independently.
• Maintained professional standards in a remote, client-facing service environment.

Key Achievements

• Built and retained a consistent international client base through reliable service delivery.
• Maintained 100% client engagement across scheduled sessions.