Tarek Zorkot
London,United Kingdom
Summary
Sports enthusiast that expertly builds and maintains strong client
relationships to positively impact business output.
Overview
7
7
years of professional experience
Work history
Guest Services Ambassador / Executive Assistant
Edelman
London, UK
12.2023 - 06.2025
- Managed complex schedules for senior leadership, enabling smoother decision-making and reducing administrative delays.
- Provided excellent customer service which resulted in the company and myself winning a WOW award.
- Coordinated high-profile client events end-to-end, resulting in faster turnaround on logistics planning.
- Acted as a multilingual liaison (English, French, Arabic), enhancing communication with global clients.
- Supported cross-functional teams across Edelman and client accounts with seamless front-of-house operations.
- Enhanced the client experience by proactively resolving service issues directly contributing to increased positive feedback from VIP guests.
Operations Support
Rapport
London, UK
06.2023 - 12.2023
- Delivered exceptional customer service and responsive administrative support for clients such as Apple, Blackrock, EBRD, Omnicom, Bloomberg, reducing delays in meeting setups.
- Streamlined internal office processes including invoice handling, meeting scheduling, and supply coordination, improving daily office flow.
- Took ownership of training and onboarding new front desk staff, accelerating team productivity.
- Recognized for professionalism in representing client-facing operations in high-pressure environments.
Front of House Supervisor
Chelsea Harbour Hotel
London, UK
01.2022 - 01.2023
- Led front-desk operations and trained new staff, enhancing service standards and contributing to a 10% improvement in guest satisfaction scores.
- Oversaw cash handling and billing processes, maintaining 100% accuracy and preventing transaction disputes.
- Acted as point-of-contact for VIP guest inquiries and issue resolution, strengthening loyalty and repeat bookings.
Front of House
Chelsea Football Club
London, UK
12.2020 - 12.2021
- Delivered exceptional service to thousands of guests in a high-traffic venue, ensuring smooth check-in/out and security screening.
- Drove upselling efforts (e.g. breakfast vouchers, room upgrades), generating additional revenue streams on match days.
- Maintained operational accuracy under pressure by managing bookings, room charges, and daily reports with precision.
Teaching / Recruitment Coordinator
National Education
, China
01.2019 - 01.2021
- Designed engaging language learning programs for diverse age groups, improving student retention and satisfaction.
- Managed recruitment pipeline for foreign teachers, increasing placement rates by 30%.
- Delivered cultural onboarding sessions for teachers, reducing early turnover and improving team cohesion.
- Coordinated teams of teaching assistants and liaised with school management, improving the consistency of program delivery.
Project Consultant
Front Row Picture House
London, UK
08.2018 - 12.2018
- Led a competitor analysis project with a team of school leavers, resulting in actionable insights on pricing strategy.
- Built a contact database for target clients, enhancing outreach efforts for the launch phase.
- Managed project timeline and deliverables independently, ensuring on-time completion for stakeholder review.
Education
MSc. - International Business Management
University of West London
London /2017 - /2018
Bachelor of Arts - International Business Management
University of West London
London /2014 - /2017
BTEC national - Business Administration and Management
London School of Business and Finance
London /2013 - /2014
Strategic Management & Leadership -
Chartered Management Institute
London /2017 - /2018
Le Baccalauréat - Sciences and Technology
Lycée Français Blaise Pascal
Paris /2011 - /2012
Skills
- Multilingual Communication
- Guest Hospitality
- Administrative Support
- Calendar & Email Management
- Event & Logistics Coordination
- Stakeholder Engagement
- Process Improvement
- Relationship Management
- Team Supervision
- Problem Solving
- Attention to Detail
- Cross-Cultural Understanding
- Client-Facing Service
- Upselling Techniques
- Time Management
Languages
English
Fluent
French
Native
Arabic
Intermediate
Affiliations
• Football
• Tennis
• Boxing
• Ocean lover
• Travelling
• Foodie
• Instagram
• Podcasts
REFERENCES
Baroness Anji Hunter & David Sforza, from Edelman.
Timeline
Guest Services Ambassador / Executive Assistant
Edelman
12.2023 - 06.2025
Operations Support
Rapport
06.2023 - 12.2023
Front of House Supervisor
Chelsea Harbour Hotel
01.2022 - 01.2023
Front of House
Chelsea Football Club
12.2020 - 12.2021
Teaching / Recruitment Coordinator
National Education
01.2019 - 01.2021
Project Consultant
Front Row Picture House
08.2018 - 12.2018
MSc. - International Business Management
University of West London
/2017 - /2018
Bachelor of Arts - International Business Management
University of West London
/2014 - /2017
BTEC national - Business Administration and Management
London School of Business and Finance
/2013 - /2014
Strategic Management & Leadership -
Chartered Management Institute
/2017 - /2018
Le Baccalauréat - Sciences and Technology
Lycée Français Blaise Pascal
/2011 - /2012
Similar Profiles
Claudia DoneaClaudia Donea
Senior Frontend Engineer at EdelmanSenior Frontend Engineer at Edelman
Liz FosterLiz Foster
Managing Director, Communications & Global Client Leader at EdelmanManaging Director, Communications & Global Client Leader at Edelman
Samuel RowlandSamuel Rowland
Senior Resource Manager at EdelmanSenior Resource Manager at Edelman
Victoria MakindeVictoria Makinde
Volunteer Advocate at Rethink Mental IllnessVolunteer Advocate at Rethink Mental Illness
Aishat Aderayo BaleAishat Aderayo Bale
Nursery Educator at ABC DAYCARENursery Educator at ABC DAYCARE