APNA SAJU
Bellshill,North Lanarkshire
Summary
Enthusiastic professional with a strong academic background and a commitment to excellence in healthcare. Proven ability to apply expertise in serving diverse populations while continuously seeking opportunities for growth and skill enhancement. Dedicated to improving patient care through effective service and innovative solutions.
Overview
5
5
years of post-secondary education
7
7
years of professional experience
Work history
Health care assistant
Flexible Healthcare One Solutions LTD
Coatbridge, North Lanarkshire
2026.06 - Current
- Assisted washing, bathing, dressing, grooming, and continence care with dignity.
- Prompted and administered medication according to individual care plans.
- Prepared nutritious meals and supported eating and drinking when needed.
Health care assistant
Hire Connect LTD
Alnwick, Northumberland
2025.10 - 2025.12
- Delivered high-quality personal care, managing washing, dressing, toileting, and mobility.
- Applied approved moving and handling standards to reduce risk during support.
- Owned close observation of physical and emotional wellbeing for each resident.
- Drove person-centred dementia support to maintain independence and emotional comfort.
- Held safeguarding to forefront while protecting dignity, privacy, and respect.
Operations Customer Expert I
Teleperformance UK
Gateshead
2025.06 - 2025.09
- Handled inbound phone and email support for student loan applications daily.
- Answered queries about payment eligibility and funding processes for applicants.
- Delivered professional, empathetic customer service in a fast-paced contact centre.
- Managed customer cases across multiple systems and databases simultaneously.
- Resolved complex queries while maintaining compliance and accurate case decisions.
- Built strong customer relationships through active listening and effective problem-solving.
- Maintained detailed records of interactions and documented case outcomes.
Health care assistant
Hire Connect LTD
Alnwick, Northumberland
2025.03 - 2025.05
- Provided personal care to uphold dignity and promote independence at all times.
- Applied safe moving and handling standards using approved care plans and guidelines.
- Assessed physical and emotional wellbeing through consistent observation and monitoring.
- Delivered person-centred dementia care using reassurance and emotional support.
Graduate Apprentice
Kerala State Electricity Board
India
2019.06 - 2020.06
- Calibrate and maintain electrical and electronic systems for dependable operation daily.
- Maintain accurate daily records of inspections and technical observations consistently.
- Follow health and safety procedures for fire safety and hazard prevention daily.
Education
Master of Science - Engineering Management
University of Northumbria at Newcastle
Newcastle upon Tyne 2023.09 - 2024.09
B-TECH - Electrical and Electronics Engineering
Baselios Mathews II College of Engineering
Kerala, India 2014.08 - 2018.05
Skills
Personal Care and Hygiene Support
Safeguarding Awareness
Dementia Care Assistance
Person-Centred Care
Moving and Handling
Patient Observation and Monitoring
Conflict Resolution
Attention to Detail
Empathy and Emotional Support
Communication and Organisational Skills
Teamwork and Collaboration
Time Management
IT and Computer System Skills
Timeline
Health care assistant
Flexible Healthcare One Solutions LTD
2026.06 - Current
Health care assistant
Hire Connect LTD
2025.10 - 2025.12
Operations Customer Expert I
Teleperformance UK
2025.06 - 2025.09
Health care assistant
Hire Connect LTD
2025.03 - 2025.05
Master of Science - Engineering Management
University of Northumbria at Newcastle
2023.09 - 2024.09
Graduate Apprentice
Kerala State Electricity Board
2019.06 - 2020.06
B-TECH - Electrical and Electronics Engineering
Baselios Mathews II College of Engineering
2014.08 - 2018.05