Aoibh (Eve) McLaughlin
Summary
As a dynamic and passionate worker I have developed extensive expertise to nurture positive customer relationships ensuring high customer satisfaction and operational excellence driving success for the business.
Overview
8
8
years of professional experience
Work history
Mortgage Relationship Consultant
Lloyds Banking Group
08.2018 - Current
- Highly motivated, with a track record of high performance in helping clients gain home ownership.
- Requires extensive knowledge, exceptional customer service skills, and strong relationship-building abilities with our customers.
- Possess excellent time management and adaptability skills, especially during busy periods, where cases have a deadline to be met.
- Familiarity with real estate market trends.
- Engage with clients through inbound and outbound calls, email, and answering any of their concerns.
- Booking appointments, and managing diaries.
- Screening clients with attention to detail.
- Actively participate in testing new processes to enhance efficiency.
Banking and Savings Consultant
Lloyds Banking Group
08.2016 - 09.2017
- Provided excellent telephony and webchat customer service.
- Active listening with completed training for emotional intelligence to provide support for customers experiencing issues such as financial difficulty, gambling addictions, and domestic and financial abuse.
- Being vigilant at all times in assessing and reporting cases of fraud.
- Knowledge of upselling new products.
- Working in a fast-paced environment with quality assurance.
Events coordinator
Cultúrlann
05.2016 - 09.2017
- Plan and execute events for art, poetry, music, and drama workshops to promote Irish culture.
- Knowledge of event marketing strategies.
- Social media and promotional skills.
- Experience in budgeting and cost management.
- Creative skills to develop ideas to enhance the experience of the events.
- Innovative thinking for projects including themes and concepts.
- Quick thinking and adaptability to handle unexpected issues.
- Ability to lead and motivate groups.
Education
Degree - Irish Language and Literature
University of Ulster Derry
A-Levels -
St.Dominic’s Grammar High School Belfast
Skills
- Strong customer service and emotional intelligence skills
- Attention to detail
- Sales expertise
- Time management skills with quality assurance
- Adaptability
- Postive drive
- Administrative proficiency
- Analytical skills
Timeline
Mortgage Relationship Consultant
Lloyds Banking Group
08.2018 - Current
Banking and Savings Consultant
Lloyds Banking Group
08.2016 - 09.2017
Events coordinator
Cultúrlann
05.2016 - 09.2017
Degree - Irish Language and Literature
University of Ulster Derry
A-Levels -
St.Dominic’s Grammar High School Belfast
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