ANUSHKA DSILVA
Corby,Northampton
Summary
Effective communicator with proven ability to enhance cross-functional collaboration and foster a culture of accountability and continuous improvement. Detail orientated and experienced in compliance operations and administrative support across various sectors, driving process efficiency and regulatory adherence. Successfully managed audits and coordinated teams to achieve impactful results and continuous improvement.
Overview
6
6
years of professional experience
Work History
Logistics Coordinator
Shipbob
Kettering
01.2026 - Current
- Pick, pack, and dispatch B2B and B2C orders accurately and efficiently, ensuring customer specifications, quality standards, and SLAs are consistently met. Liaise with the Operations Manager and warehouse teams to coordinate order fulfilment, resolve issues, and ensure orders are completed in full and on time.
- Monitored and managed packaging and consumable stock levels, including boxes, pallets, labels, tape, and wrapping materials, to ensure uninterrupted warehouse operations. Identified and escalated fulfilment, stock, and operational issues, contributing to continuous improvement and customer satisfaction.
- Investigated stock discrepancies, including missing inventory, empty pick locations, and barcode scanning issues, supporting stock accuracy and operational efficiency. Conducted stock counts, inventory checks, and location audits to maintain accurate warehouse records and enhance inventory control processes.
Senior Compliance & Contracts Administrator
Stonebridge Contracting
London
04.2025 - 11.2025
- Conducted audits to assess compliance risks and reported findings in detail.
- Reviewed legislation and industry standards to raise process quality and control.Updated insurance policies to align with current obligations and regulatory expectations.Managed contract and addendum updates for clients and subcontractors to reduce risk.
- Reviewed legislation and industry standards to raise process quality and control.
Updated insurance policies to align with current obligations and regulatory expectations.
Managed contract and addendum updates for clients and subcontractors to reduce risk. - Reduced compliance risk by issuing accurate tax-advisor guidance across companies.Improved governance by aligning PAYE, Umbrella, IR35, and CIS frameworks consistently.Strengthened oversight by reporting framework changes to manager and director monthly.
- Owned client onboarding updates to align compliance processes with evolving legislation.
- Directed cross-team initiatives to strengthen compliance culture and deliver training, fostering a shared understanding of compliance requirements.
- Reduced compliance risk by issuing accurate tax-advisor guidance across companies.
Improved governance by aligning PAYE, Umbrella, IR35, and CIS frameworks consistently.
Strengthened oversight by reporting framework changes to manager and director monthly. - Presented line manager reporting on team output performance and ongoing challenges.
- Prepared formal responses for employee tribunal claims within required schedules.
- Coordinated inbox management and delivered weekly administrative support to stakeholders.
- Developed social media content on construction hot topics to support marketing team.
Operations Support Executive
First Mile
London
07.2024 - 03.2025
- Dispatched drivers with correct trucks or cages based on route and waste collection rounds, assigned missed and extra collections to active drivers to ensure quick recoveries, maintained accurate records of round durations, driver, loader and vehicle activity on PowerBI.
- Liaised with customers and management via calls, emails, and MS Teams to provide timely updates on driver issues, road closures, or vehicle breakdowns affecting service delivery. Ensured realistic recovery timelines and reported access issues, while managing customer complaints and escalations during night shifts and supporting investigations into concerns.
- Created daily route allocations for collection and deliveries, booked agency loaders for drivers, supported new drivers with induction, training and PPE.
- Arranged recovery services for HGVs and lorries during breakdowns, coordinating route recovery with nearby drivers using vehicle tracking to minimise service disruption.
- Managed vehicle off-road plans and conducted regular yard checks, ensuring accurate shift handovers to maintain operational continuity.
Compliance Officer
Ardent tide
05.2022 - 06.2024
- Verified UK, Irish, EU, and non-EU IDs and Right to Work documents while conducting share, ECS, and Home Office checks, and liaised directly with the Home Office on document validity.
- Processed registration forms by liaising with registrants (construction operatives, healthcare professionals) and clients to collect compliance documentation, ensuring timely payment readiness.
- Handled record updates, UTR and payment changes, compliance audits, client reports for new starters and leavers, and managed UK and international post.
- Provided references for operatives and nursing professionals, managed due payment instructions, and addressed compliance and payment queries through calls, texts, and emails.
- Maintained and updated training manuals, trained new starters, and delivered constructive feedback to enhance onboarding experience.
Test Centre Associate
DVSA
04.2021 - 05.2022
- Enhanced candidate experience through effective reception support and timely guidance. Mitigated security and integrity risks by conducting thorough security checks. Ensured exam integrity by invigilating assessments in compliance with established rules.
- Minimised disruption by promptly reporting suspected fraud and technical issues. Facilitated progression by accurately distributing test results. Bolstered safeguarding response by coordinating police support during urgent incidents.
- Identified and resolved customer needs promptly and efficiently.
- Provided exceptional customer service, resolving queries promptly to maintain high satisfaction levels.
- Assisted associated departments with clerical and administrative support.
Office Admin
Shop4body
03.2020 - 04.2021
- Served as first point of contact for incoming calls and order processing, ensuring prompt and professional communication with clients.
- Managed PayPal and Amazon chargeback cases, facilitating effective customer resolution processes and minimising delivery errors through meticulous maintenance of sales and stock lists.
- Weighed pallets and matched courier services for shipment dispatch, coordinating timely delivery-status updates by contacting drivers and verifying proof of delivery details.
Education
Level 2 - Climate Change and Environmental Awareness
NCFE
London01-2025
Basic First Aid Level 2 - VTQ
ProTrainings Europe Ltd
London01-2024
BTEC Level 3 - Business Management
Harrow College
London01-2025
OCR 2 - Business Administration
Harrow College
London01-2019
A-Levels & GCSEs - Maths & English
Harrow College
London01-2019
Skills
- Logistics management
- Order fulfilment
- Inventory management
- Quality assurance
- MS proficiency
- Detail orientation
- Multitasking
- Organisational skills
- Customer service
- Team collaboration
- Problem solving
- Effective communication
- Quick learning
- Leadership abilities
Timeline
Logistics Coordinator
Shipbob
01.2026 - Current
Senior Compliance & Contracts Administrator
Stonebridge Contracting
04.2025 - 11.2025
Operations Support Executive
First Mile
07.2024 - 03.2025
Compliance Officer
Ardent tide
05.2022 - 06.2024
Test Centre Associate
DVSA
04.2021 - 05.2022
Office Admin
Shop4body
03.2020 - 04.2021
Level 2 - Climate Change and Environmental Awareness
NCFE
Basic First Aid Level 2 - VTQ
ProTrainings Europe Ltd
BTEC Level 3 - Business Management
Harrow College
OCR 2 - Business Administration
Harrow College
A-Levels & GCSEs - Maths & English
Harrow College