ANUOLUWAPO OLATUNJI
Cardiff,United Kingdom
Summary
Compassionate and dedicated professional with experience in customer care, support services, and housekeeping. Skilled in managing high volumes of enquiries across telephone, email, and live chat while maintaining accuracy, professionalism, and empathy. Adept at supporting individuals in sensitive and challenging situations with patience, resilience, and respect. Known for strong attention to detail, adaptability, and commitment to delivering outstanding service while creating positive experiences for customers and colleagues alike.
Overview
3
3
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work history
House keeper
Radisson Blu
03.2025 - 09.2025
- Housekeepers are responsible for tasks like cleaning rooms, changing linens, dusting, vacuuming, and ensuring that all areas are tidy and presentable.
- Key Duties:
- Cleaning and sanitizing guest rooms, ensuring a high standard of cleanliness and hygiene.
- Replenishing linens, toiletries, and other amenities to enhance guest experience.
- Inspecting rooms for maintenance issues and promptly reporting any damages or repairs needed.
- Responding to guest requests professionally, providing additional supplies and assistance as required.
- Followed safety and hygiene protocols to maintain a clean and welcoming environment.
Support worker
McCarthystone
03.2024 - 03.2025
- Delivered compassionate, person-centred care, ensuring dignity, respect, and empathy for service users.
- Supported individuals in distressing or challenging situations while maintaining calmness and professionalism.
- Listened actively to service users’ needs and tailored care to their individual circumstances.
- Handled multiple responsibilities efficiently, including medication support, personal care, and wellbeing activities.
- Worked collaboratively with colleagues and healthcare professionals to provide high-quality, safe, and consistent care.
- Adapted quickly to changing service needs and demonstrated resilience in fast-paced environments.
- Maintained accurate records and followed safeguarding procedures with strong attention to detail.
Customer Care Representative
United bank of africa
04.2022 - 03.2024
- Managed high-pressure situations with calmness and professionalism, ensuring service delivery remained consistent.
- Delivered accurate and detail-oriented work while balancing multiple deadlines.
- Handled conflict constructively, finding solutions that achieved positive outcomes for all parties.
- Provided empathetic, active listening support to service users, ensuring their needs were fully understood and addressed.
- Adapted to changing priorities and unexpected challenges with flexibility and resilience.
- Collaborated with colleagues to create a supportive and encouraging team environment.
Education
Bachelor of Science - Performing act
Olabisi Onabanjo University
High School - undefined
Sure Success International
Skills
- Empathetic communication and active listening
- Safeguarding awareness and escalation
- Multi-channel service delivery (phone, online, email, live chat)
- Accurate record-keeping and data protection compliance
- Conflict resolution and problem-solving
- Time management and task prioritisation
- Adaptability to evolving procedures and systems
- Positive team collaboration and support
- Continuous improvement through fee
Certification
- Effective Customer Service Skills – Completed
- Developing Quality Customer Service Skills– Completed
- Customer Care Skills and Telephone Etiquette– Completed
- Social Service and Case Management Training – Completed
- Customer Service skills – Completed
- Marketing Touchpoint Analysis For Businesses– Completed
References
Available on Request
Timeline
House keeper
Radisson Blu
03.2025 - 09.2025
Support worker
McCarthystone
03.2024 - 03.2025
Customer Care Representative
United bank of africa
04.2022 - 03.2024
High School - undefined
Sure Success International
Bachelor of Science - Performing act
Olabisi Onabanjo University
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