Muhammed Ajmal Oliyantakath
Cardiff,South glamorgan
Summary
Dedicated and compassionate professional with experience in housekeeping, elderly care and sales, now seeking to transition into a full time Care Assistant role. Highly skilled in providing exceptional customer service, building strong relationships, and ensuring a clean, safe, and comfortable environment for clients.
Strong interpersonal and communication skills developed through care service and sales experience, combined with a keen eye for cleanliness and organization from a housekeeping background. Eager to deliver high-quality care with diverse skill set to support individuals in their daily lives with dignity and respect.
Overview
7
7
years of professional experience
Work History
House keeper
Cardiff and Vale University Health Board
Cardiff , South Glamorgan
12.2021 - Current
- Vacuumed, mopped and polished floors to achieve high-quality finishes and immaculately well-presented..
- Interacted positively and professionally with 40-50 patients and staff, maintaining excellent service standards.
- Maintained high hygiene standards for improved living conditions.
- Cleaned bathrooms and deep cleaning tasks resulting in germ-free environment.
- Strictly followed infection control policies.
- Reported damages and breakages, promptly repairing items and arranging replacements.
- Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.
- Managed laundry process, washing, drying, folding clothes; keeping wardrobe tidy.
- Communicated with other staff to determine best use of resources and guest care.
- Meet guests' needs by delivering top-notch hospitality services during their stay.
- Provided meticulous, timely cleaning services in fast-paced environments, continually meeting guest demands.
Care assistant
Care Crew Ltd.
Cardiff, Vale of Glamorgan
09.2020 - 09.2021
- Delivered high-quality care to elderly in 6-8 care setting with more than 100-120 residents in achieving care plan objectives within Cardiff and Newport area.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Maintained confidentiality and compliance standards for optimized care.
- Monitored client health conditions and reported immediate issues to nurse in charge.
- Prepared healthy meals with additional mealtime planning, food assisting and support.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Ensured care homes, environments are clean following optimum hygiene standards.
Sales executive
Galaxy , Glass,Plywoods and Hardwares
Kannur, Kerala
04.2018 - 09.2020
- Built long-term relationships with customers and generated referrals from existing clients to boost client retention.
- Delivered high sales performance to 50-65 customers within budget to strict deadlines and targets.
- Understood customer needs to craft exceptional sales journeys.
- Managed client relationships from early stages of sales process through to post-sales
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
- Kept up-to-date with market trends to identify opportunities to improve product and service offerings.
- Used management software and data analysis to forecast product demand.
- Maintained contact with customers throughout sales and pre-delivery process.
Education
Master of Business Administration - Business Administration
Cardiff Metropolitan University
Cardiff09.2020
Bachelor of Business Administration - Business Administration
Thaliparamba Arts And Science College
Kannut06.2015
A-Levels - Commerce
Sir syed Higher Secondary School
Kannur06.2013
Skills
- Time-management
- Active listening and communication
- Confidentiality understanding
- Customer Service
- Relationship-building
- Equipment handling
- First aid training and Basic Medical Knowledge
- Computer and MS office skills
- Critical-thinking and decision-making skills
- Infection prevention and control
- Safety protocols knowledge
- Patience and empathy
- Observational skills
- Team work and collaboration
- Basic Record Keeping and documentation
Languages
Malayalam
Native
English
Proficient
C2
Tamil
Proficient
C2
HOBBIES
Gardening, cooking, watching football, listening to music.
References
References available upon request.
Timeline
House keeper
Cardiff and Vale University Health Board
12.2021 - Current
Care assistant
Care Crew Ltd.
09.2020 - 09.2021
Sales executive
Galaxy , Glass,Plywoods and Hardwares
04.2018 - 09.2020
Master of Business Administration - Business Administration
Cardiff Metropolitan University
Bachelor of Business Administration - Business Administration
Thaliparamba Arts And Science College
A-Levels - Commerce
Sir syed Higher Secondary School
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