Summary
Skills
Work history
Education
PROFESSIONAL TRAINING
Hobbies
Generic

ANUOLUWAPO COKER

Middlesbrough,England

Summary

Proficient in managing multiple tasks in high-pressure settings without compromising accuracy or professionalism. Expertise in organizational and communication skills supports operational objectives and enhances team performance. Demonstrated success in resolving customer issues and implementing follow-up measures to ensure satisfaction. Focused on providing high-quality service and achieving measurable outcomes.

Skills

  • Expertise in strategic sales
  • Customer issue management
  • Technical writing expertise
  • Basic IT skills
  • Therapeutic intervention methods
  • Phone communication skills
  • Client-centric attitude
  • digital payment management
  • Customer relationship management
  • Critical analysis

Work history

Customer service advisor

EE limited
Darlington , England
2024.09 - Current
  • Provided outstanding customer service by responding to inquiries and resolving issues effectively.
  • Partnered with team members to pinpoint process improvement opportunities and elevate customer satisfaction.
  • Handled escalated customer complaints through customised solutions while upholding professionalism.
  • Performed regular analyses of customer feedback to uncover trends and suggest improvements to service delivery.
  • Cultivated robust relationships with customers to enhance loyalty and drive repeat business.
  • Collaborated with various teams to address complex client issues promptly.
  • Cultivated strong client relationships through empathetic resolution of concerns.
  • Assisted customers in navigating troubleshooting process with patience and clarity.
  • Demonstrated care, patience, and empathy during customer interactions for personalised experience.
  • Handled high-volume customer queries concurrently through proficient multitasking.

SOCIAL MEDIA ASSISTANCE

JAR'S TRAUMATIC STRESS INSTITUTE
, UNITED-STATE
2021.01 - 2024.11
  • Directs management of company social media channels, incorporating Facebook, LinkedIn, Twitter, and other pertinent platforms.
  • Develops engaging social media presence on innovative platforms
  • Assesses and documents audience insights, demographic data, and performance of existing social media initiative
  • Refines content by implementing effective search engine optimisation (SEO) and pay-per-click (PPC) strategies.
  • Generates dynamic written, graphic, and video materials that enhance audience engagement and stimulate participation across company sites.
  • Supports social media management through coordination of significant projects, events, and community interactions
  • Contributes to team efforts in creating large-scale social media campaigns.

Healthcare support worker

The Gardens Care Home
Darlington
2022.11 - 2024.06
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Supported patients through personal care tasks such as toileting, showering and feeding, maintaining sensitivity to needs and ensuring comfort, dignity and safety throughout.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Provided hygiene care to patients, ensuring skin integrity and accurately observing, recording and reporting on changes to minimise damage.
  • Maintained strict confidentiality of information regarding patients.
  • Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.

Customer service representative

STARLIGHT PROPERTIES
NIGERIA
2019.03 - 2021.08
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Recorded information about inquiries and complaints within internal database.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Processed inbound customer calls, providing information on service or product upgrades
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Answered customer telephone calls promptly and improved on-hold wait times.

Education

Bachelor of Science - Forestry and wildlife management

Federal University of Agriculture, Abeokuta
Abeokuta, Ogun State, Nigeria
07.2018

PROFESSIONAL TRAINING

  • Customer Relationship Management
  • 2022/2023 CDP Accredited Mental Health
  • Professional Boundaries
  • Fall and Fracture Prevention Record Keeping
  • Sickle cell Disease Catheter care
  • Effective Communication
  • Time management
  • Safety Awareness
  • Analytical skills
  • Technical Knowledge

Hobbies

  • Cycling Sports
  • Travel
  • Reading
  • Football
  • Volunteering
  • Meeting new people

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ANUOLUWAPO COKER