ANUHYA KANYADARI
London
Summary
Motivated MBA candidate with a track record in communication, marketing, sales, and retail operations. Understanding market dynamics and consumer behaviour to drive results through strategic planning. Seeking to leverage analytical skills and leadership experience for impactful contributions in a corporate environment. Strong interpersonal and communication skills, eager to learn in a customer-focused setting. Foundation in customer service principles, adept at adapting to new tasks and challenges. Ready to utilise problem-solving and teamwork skills effectively in any role.
Overview
3
3
years of professional experience
Work History
Guest Service Assistant
Z Hotels
06.2024 - Current
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Handled guest complaints calmly and efficiently, rectifying issues to maintain customer loyalty.
- Processed payments securely while adhering to company policies regarding credit card transactions and cash handling procedures.
- Provided personalized recommendations for local attractions, promoting positive guest experiences outside of the establishment.
- Coordinated with housekeeping staff to ensure timely room availability for early arrivals or late checkouts.
- Monitored guest feedback closely via online reviews or comment cards, implementing improvements based on common trends identified.
- Developed strong relationships with repeat customers by remembering preferences and anticipating their needs.
- Managed reservation system updates accurately, preventing double bookings or other discrepancies.
- Trained new Guest Service Assistants on company protocols and best practices, fostering an environment of continuous improvement within the team.
Casual Banqueting F&B Staff
JW Marriott Grosvenor's House London
09.2023 - 11.2023
- Played a pivotal role as part of the casual banqueting team, contributing to the seamless execution of high-profile events and prestigious award ceremonies, catering to gatherings of up to 2000 guests
- Delivered exceptional customer service standards as a food server within the banqueting department, ensuring all guests received prompt and courteous assistance throughout their dining experience.
- Welcomed and acknowledged guests professionally as a cloakroom receptionist, addressing their needs and ensuring their satisfaction throughout their stay.
- As Conference and Events Staff, prioritise adaptability and flexibility to ensure seamless experiences for clients and guests. A proactive approach swiftly addresses challenges, contributing to event success and surpassing guest expectations
Digital Marketing Sales Team Member
Memms
07.2023 - 09.2023
- Enhanced sales revenue by 15% through the implementation of innovative sales processes and conducting targeted training programs.
- Fostered and sustained relationships with key clients and partners, resulting in a 20% increase in client retention rate.
- Identified and capitalized on new sales opportunities, leading to a 25% improvement in sales volume through the formulation of targeted sales strategies.
- Facilitated the onboarding and training of new sales executives, achieving a 30% improvement in software utilization, strategic planning, and presentation skills.
Marketing Associate
Publishers
06.2022 - 03.2023
- Managed marketing activities for two publishing firms, focusing on book products
- Handled book orders and facilitated fund recovery processes
- Oversaw product quality verification and offered assistance to representatives as needed
- Developed and executed publicity and promotional campaigns to enhance book sales and expand readership
- Formulated effective marketing strategies to establish both online and offline presence
- Planned, scheduled, and executed marketing campaigns to successfully launch books into the market.
Education
Master of Business Administration - International Business
University of Greenwich
01.2025
Bachelor of Computer Science and Engineering -
Vignan University Institute of Technology And Science
Skills
- C
- C
- Java
- Python
- Machine Learning
- AI
- MySQL
- Tableau
- Excel Dashboards
- Microsoft office
- Guest relations
- Complaint handling
- Baggage handling
LANGUAGES
English: Professional
Hindi: Professional
Telugu: Native/Bilingual
Accomplishments
- Published paper on analysis of disaster tweets using natural language processing
- Developed business canvas model for 'Flour House Bakery' startup
- Participated in Edmundo International Business Simulation
Timeline
Guest Service Assistant
Z Hotels
06.2024 - Current
Casual Banqueting F&B Staff
JW Marriott Grosvenor's House London
09.2023 - 11.2023
Digital Marketing Sales Team Member
Memms
07.2023 - 09.2023
Marketing Associate
Publishers
06.2022 - 03.2023
Master of Business Administration - International Business
University of Greenwich
Bachelor of Computer Science and Engineering -
Vignan University Institute of Technology And Science