Hi, I’m
Antonio Passaro
Restaurant Supervisor
Southampton,Hampshire
Summary
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Dynamic Supervisor and Trainer with extensive list of successes elevating operations across diverse food service organizations. Skilled in building and retaining talented teams by establishing collaborative work environments. Dedicated to maintaining impeccable service areas with focus on optimizing individual experiences and brand loyalty. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
12
years of professional experience
Work History
Ennio's Al PortoSouthampton, Hampshire
Restaurant supervisor
01.2022 - Current
Job overview
- Ensured exceptional health and safety standards by closely monitoring restaurant operations.
- Strategically planned and reviewed restaurant staffing levels based on evolving service demands.
- Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
- Built and maintained excellent working relationships with produce suppliers to ensure ingredient quality.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Gained experience in all restaurant activities, including waiting, bar and front of house.
Ennio's Al PortoSouthampton, Hampshire
Waiter bartender
04.2019 - Current
Job overview
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Refused drinks service to guests without appropriate proof of age.
- Maintained bar stocks, replenishing daily as necessary.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Applied expertise to pour, mix and serve wide variety of drinks in line with customer's expectations.
- Prepared for closing by cleaning bar area and announcing last orders.
- Detected drug or excessive alcohol abuse and took appropriate action for customer safety.
Max BrasserieSouthampton, Hampshire
Food runner
06.2018 - 03.2019
Job overview
- Safely lifted packages of up to [Number]kg to assist in quick processing of stock deliveries.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Education
ITC ANDREA TORRENTENapoli
Higher National Diploma from Economy and Business
Skills
- Customer service
- Team management
- Efficient and proactive
- Passion for customer satisfaction
- Team development
- Eye for detail
Languages
English
European Level
Italian
Native
Greek
Elementary
Timeline
Restaurant supervisor
Ennio's Al Porto
01.2022 - Current
Waiter bartender
Ennio's Al Porto
04.2019 - Current
Food runner
Max Brasserie
06.2018 - 03.2019
ITC ANDREA TORRENTE
Higher National Diploma from Economy and Business
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