ANTONELLO SISTO
London
Summary
Dynamic professional with a strong foundation in communication skills, team building, and leadership. Expertise in public relations and marketing, complemented by a proven ability to upsell and engage diverse audiences through multilingual capabilities. Committed to leveraging these skills to drive organisational success and foster collaborative environments.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work history
Senior floor manager
Novikov restaurant & bar
London
01.2014 - Current
- 11 years loyalty to brand ensured strong customer relationships.
- Developed regular customer portfolio, driving brand growth.
- Managed team of 70+ employees, delivering training to maximise potential.
- Motivated team members to surpass sales targets consistently.
- Handled escalated customer issues swiftly, protecting brand reputation.
- Ensured smooth floor operations to enhance customer satisfaction.
- Aligned store operations with company policies for consistency.
- Took responsibility for key decision-making during peak trading hours to maintain efficiency.
Restaurant manager
Novikov restaurant & bar
Ibiza , Balearic islands, Spain
01.2023 - 09.2024
- Managed a team of 40+ employees
- Established restaurant operations from inception, ensuring seamless opening procedures.
- Oversaw budgeting and financial planning, maintained profitable margins whilst ensuring top-notch service quality.
- Oversaw budgeting and financial planning to maintain profitable margins while delivering exceptional service.
- Monitored key performance indicators weekly to identify improvement opportunities.
Restaurant manager
Novikov Restaurant & bar
Porto Cervo, Sardinia, Italy
01.2019 - 09.2021
- Successfully launched a pop-up restaurant at prestigious Cala di Volpe.
- Maintained high standards at Cervo Hotel during second-year operations.
- Coordinated events and parties, significantly boosting restaurant revenue.
Quality check operator
Assitec 2000 - Fiat and Lamborghini
Termoli, Italy
01.2012 - 12.2013
- Documented daily operations accurately, assisting in record keeping.
- Collaborated with team members to enhance workflow procedures.
- Coordinated with other operators for smooth operation processes.
- Performed intensive quality control through inspections and testing.
Education
Scientific Technological
I.T.I.S Ettore Majorana
Termoli 09.2007 - 07.2012
Skills
- Loyal
- Communication skills
- Team building
- Leadership
- Public Relations
- Upselling
- Multilingual
- Marketing
Languages
Italian
Native
English
Fluent
Spanish
Fluent
French
Beginner
Timeline
Restaurant manager
Novikov restaurant & bar
01.2023 - 09.2024
Restaurant manager
Novikov Restaurant & bar
01.2019 - 09.2021
Senior floor manager
Novikov restaurant & bar
01.2014 - Current
Quality check operator
Assitec 2000 - Fiat and Lamborghini
01.2012 - 12.2013
Scientific Technological
I.T.I.S Ettore Majorana
09.2007 - 07.2012