Kanav Dhawan
London
Summary
Experienced professional with a strong background in product strategy, stakeholder management, and team leadership. Proficient in Agile methodologies including Kanban and Squad Modelling, with expertise in JIRA, Trello, and Mingle for project management. Demonstrated success in data analysis, A/B testing, multivariate testing, and experimentation to drive usability and value proposition. Skilled in both frontend and backend development, microservices architecture, APIs integration, CI/CD processes, and UAT. Adept at using tools such as Splunk, Tableau, and Omniture to measure success metrics. Known for being proactive, resourceful, tenacious problem solver with a collaborative approach to managing stakeholders.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Senior Program Manager
Expedia Group
03.2023 - 04.2025
- Lead Improvised Change Checkout Experience for a Newly Created Change and Upgrades Experience for Expedia Group Brands Travelers Post Purchase Experience.
- Leading cross organizations Quality Control Excellence standards for Expedia Group Checkout Experiences.
- Leading Operational Excellence Standardisation for Expedia Group Checkout Experiences.
- Leading Upcoming Improvised Checkout Experience Routing Technical Implementation across EG Brands.
- Leading Onboarding of Lodging and Cars Product Line of Business implementation for Upcoming Checkout Experience of Expedia Group.
Program Manager III
Expedia Group
London, United Kingdom
07.2020 - 03.2023
- Helping strategically delivering key LODO deliverables of Checkout Payments.
- Contributing Strategically towards Engineering Teams Project Deliverable and Identifying Team slower work areas and helping speedy deliverables with individual initiatives.
- Lead having Brand Expedia form of payments UI migrated to a newly identified Checkout Progressive Web Application powered via Graph QL.
- Technical Lead on getting HCOM and BEX brand ND4C EU Compliance on Checkout and Post Purchase Experience.
- Lead on having HCOM Brand Loyalty Branding Implemented for HCOM migration to BEX Technical Stack for Post Purchase Experience.
- Lead/Collaborated across Various Expedia Group Brands namely BEX and HCOM to be Compliant with NDFC Compliance across EU/UK Markets.
- Leading/Collaborating Expedia Group Micro Apps/Services Migration to PCI Secured Cluster Enabling EG saving $40 USD annually during yearly PCI audits.
- Leading/Collaborating across Various Engineering Teams for Enabling Smooth-less Cancellation Experience for Expedia Group Brands for Various Line of Business.
- Leading/Collaborating on Defining product and tech strategy for enabling smoothless change experience across Expedia Group Owned Brands.
- Collaborating and Leading a Business Proposal on Investing in Technical Debt Investments to enable better Deployment of Working Code to Production Websites.
- Defining and Implementing Process basis data for efficient utilisation of Engineering Team's Capacity.
Technical Product Manager II
Expedia Group
London, United Kingdom
02.2020 - 07.2020
- Selected for leading a newly established cross functional team as Technical Product Lead responsible for building a Connected Trips post purchase experience for Brand Expedia.
Technical Product Manager II
Expedia Group
London, United Kingdom
07.2018 - 01.2020
- Second time awarded Expedia Horizon Award in Year 2019 for Excellent and a stellar performance in Year 2018.
- Technical Lead on getting Brand Expedia PSD 2.0 SCA compliance worldwide.
- Lead having Brand Expedia form of payments UI migrated to a newly identified Checkout Progressive Web Application powered via Graph QL.
Technical Product Manager II
Expedia Group
Gurgaon, India
03.2018 - 06.2018
- Awarded Expedia Horizon Award in Year 2018 for excellent performance and raising standards in terms of commitment and been instrumental in helping team improve its ability to deliver round the clock, global support for any high impact live site issues.
- Promoted because during year 2017 contributed hugely to successful transition of Team from being a Test and Learn Team to full stack owning flight Checkout experience.
Technical Product Manager I
Expedia Group
Gurgaon, India
09.2016 - 02.2018
- Promoted because during year 2016 contributed with the Team on delivery of recording breaking tests ever in history of Brand Expedia.
Associate Technical Product Manager
Expedia Group
Gurgaon, India
02.2015 - 08.2016
- Worked with global engineering teams in Seattle, Hungary, and India to technically design and launch over 250 tests over 18-month period.
Operations and Traffic Analyst Level 2
Expedia Group
Gurgaon, India
03.2014 - 01.2015
- Promoted because of solely leading and responsible for creating a team of 25 analysts for Level 3 Tier Support for monitoring and resolving issues for the Expedia Flight Pricing Platform built on C++, and Level 2 Tier Support for monitoring and resolving issues for Expedia Deals Engine built on Linux.
- Introduced Agile Methodologies in operations work at Expedia in year 2014 to successfully onboard new support projects in an iterative manner, where specific tier support was delivered in each sprint.
- Bagged title of Agile Facilitator at Expedia Brand.
Operations and Traffic Analyst Level 1
Expedia Group
Gurgaon, India
03.2013 - 02.2014
- Promoted because created anomaly alerts for monitoring production software in tools such as Splunk and SCOM using Python and C++.
- Orchestrating cross functional operational support during outages and high impact live site issues.
Operations Analyst
Expedia Group
Gurgaon, India
05.2012 - 02.2013
- Designed, developed and implemented operational monitoring dashboards for production software in tools such as Splunk, Graphite, Grafana and SCOM.
- Developed set of metrics and processes to gauge customer impact during production issues.
Education
Certificate Programme In Project Management -
Indian Institute of Management
06.2021 - 10.2021
MBA Essentials Certification Course - undefined
London School of Economics
05.2019 - 08.2019
Graduation Degree - Business & Technology Discipline
Guru Gobind Singh Indraprastha University
05.2008 - 06.2011
Skills
- JIRA
- A/B testing
- Multivariate testing
- Microservices
- APIs
- Frontend
- Backend
- UAT
- Mingle
- Trello
- Splunk
- Tableau
- Omniture
- Prioritization
- Product Strategy
- Stakeholder management
- Team leadership
- Experimentation
- Usability
- Value proposition
- Agile/Kanban/Squad Modelling
- Data Analysis
- Success Metrics
- CI/CD
- Problem solver
- Proactive
- Managing Stakeholders
- Loyal
- Collaborator
- Resourceful
- Tenacious
Certification
Agile with Atlassian Jira, Coursera, 12/20
Custom
- Two times in row awarded Expedia Horizon Award for being an excellent and a stellar performer across Expedia Brand Employees.
- Recognized as an Employee who can be counted on delivery of time bound and critical investment projects towards Brand Expedia.
- Leading Checkout Accessibility Initiatives three years in Row and bringing Checkout as a Funnel 100% compliant with Expedia Group Accessibility Compliance.
- Graduate Degree and Certifications from Tier 1 Educational Establishments in India/UK.
Timeline
Senior Program Manager
Expedia Group
03.2023 - 04.2025
Certificate Programme In Project Management -
Indian Institute of Management
06.2021 - 10.2021
Program Manager III
Expedia Group
07.2020 - 03.2023
Technical Product Manager II
Expedia Group
02.2020 - 07.2020
MBA Essentials Certification Course - undefined
London School of Economics
05.2019 - 08.2019
Technical Product Manager II
Expedia Group
07.2018 - 01.2020
Technical Product Manager II
Expedia Group
03.2018 - 06.2018
Technical Product Manager I
Expedia Group
09.2016 - 02.2018
Associate Technical Product Manager
Expedia Group
02.2015 - 08.2016
Operations and Traffic Analyst Level 2
Expedia Group
03.2014 - 01.2015
Operations and Traffic Analyst Level 1
Expedia Group
03.2013 - 02.2014
Operations Analyst
Expedia Group
05.2012 - 02.2013
Graduation Degree - Business & Technology Discipline
Guru Gobind Singh Indraprastha University
05.2008 - 06.2011
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