Anthony R McBride Jr
Lake In The Hills, IL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Manager / Sales Representative
Pat Mooney Saws
07.2022 - Current
- Successfully manage a diverse portfolio of client accounts, focusing on building long-term relationships and ensuring client satisfaction.
- Develop and implement strategic sales plans to identify and pursue new business opportunities, resulting in a significant increase in revenue.
- Prepare detailed sales reports, track account performance, and analyze market trends to inform sales strategies.
- Collaborate with clients to understand their specific needs, providing tailored solutions that enhance customer satisfaction and loyalty.
Branch Manager
Metrotech HVAC
05.2019 - 06.2022
- Managed daily operations for the southern territory, overseeing a team of 22 technicians to ensure efficient and high-quality service delivery for a nationwide HVAC company.
- Coordinated and scheduled all installation projects, ensuring efficient resource allocation and adherence to project timelines.
- Managed relationships with onsite vendors, including coordinating crane operations and other necessary equipment for installations
- Led communications between technicians, dispatchers, and office personnel to ensure seamless project execution and resolve any operational issues.
Quality Assurance Specialist
Metrotech HVAC
05.2018 - 05.2019
- Conducted comprehensive quality assessments of installation projects to ensure compliance with company standards and client expectations.
- Collaborated with field technicians to address and resolve quality issues, improving overall service delivery and project outcomes.
- Facilitated the completion and verification of work orders before invoicing to maintain operational efficiency and client satisfaction.
Site Manager
Huntley Self Storage
09.2017 - 04.2019
- Managed site operations, focusing on customer service, sales, and achieving revenue targets.
- Developed tailored storage solutions to meet customer needs, leading to increased client retention and satisfaction.
- Maintained accurate financial records and performed bookkeeping tasks to support business operations.
Customer Service Representative
Familia Dental
08.2017 - 05.2018
- Managed high-volume inbound and outbound calls, educating customers on dental services and scheduling appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Customer Care Representative II
Snap On Tools
10.2016 - 07.2017
- Responded to customer inquiries and processed orders using the LN operating system.
Secondary Tow Claim Specialist
Gerber National Claims
10.2015 - 07.2016
- Provided roadside assistance and coordinated vehicle towing services, ensuring timely and efficient resolution of claims.
Education
High School Diploma -
Huntley High School
Huntley, IL05.2007
Skills
- Sales and Account Management
- Project Coordination and Scheduling
- Operations Management
- Quality Assurance and Control
- Team Leadership and Development
- CRM and ERP Systems
- Effective Communication and Problem-solving
- Vendor Relations
Certification
Valid Driver's License
Timeline
Account Manager / Sales Representative
Pat Mooney Saws
07.2022 - Current
Branch Manager
Metrotech HVAC
05.2019 - 06.2022
Quality Assurance Specialist
Metrotech HVAC
05.2018 - 05.2019
Site Manager
Huntley Self Storage
09.2017 - 04.2019
Customer Service Representative
Familia Dental
08.2017 - 05.2018
Customer Care Representative II
Snap On Tools
10.2016 - 07.2017
Secondary Tow Claim Specialist
Gerber National Claims
10.2015 - 07.2016
High School Diploma -
Huntley High School
Valid Driver's License
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