Nick Baker
Worcester,Worcestershire
Summary
A highly self-motivated Sales Account Manager with extensive knowledge and expertise in the sales industry, known for tenacity and determination to overcome obstacles. Demonstrates strong leadership by fostering team involvement and creating inspiring solutions while setting direction and focus. Excels in relationship management, building customer trust and rapport, resulting in seven new strategic partnerships through effective marketing strategies. Proficient in communication, negotiation, and teamwork, with a proven track record of closing sales and building lifelong brand loyalty. Experienced in managing CRM data systems for lead generation and has worked at prestigious motor shows worldwide. Holds SAF Expert accreditation in automotive finance and is skilled at public speaking and leading discussions.
Overview
26
26
years of professional experience
Work history
Sales Account Manager
TIP Group
Worcester, Worcestershire
01.2023 - Current
- Managed customer portfolio of 85 clients with total account value of £5.5 million.
- Expanded account portfolio by 25%, increasing leasing and rental volume from £2.3 million to £5.5 million.
- Achieved 98% pass mark in senior account management sales training workshop.
- Retained existing customers while significantly growing customer base and sales volume.
- Conducted sales visits to current and prospective clients, enhancing relationship-building efforts.
- Developed strategies to exceed company sales targets and improve territory positioning.
- Collected market feedback and presented insights to company leadership to inform decisions.
- Generated reports detailing sales performance and identified top-performing products.
Business Development Manager
Volkswagen UK Commercial Vehicles
Worcester, Worcestershire
04.2021 - 12.2022
- Identified growth opportunities, driving strategic business development and revenue enhancement.
- Achieved 97% client retention rate while managing 17 accounts effectively.
- Developed profitable business plans that improved client retention.
- Established customer relationships through various channels, including calls and emails.
- Collaborated with departments to address emerging market trends during Covid-19.
- Mentored sales personnel into leadership roles, supporting overall company growth initiatives.
- Oversaw sales pipeline, increasing lead-to-sale conversions by 30%.
Uk Sales Manager
Morgan Motor Company Ltd
Malvern, Worcestershire
11.2010 - 03.2021
- Oversaw daily operations of retail outlet for iconic British sports car brand.
- Forecasted product sales, achieving quarterly and annual growth targets.
- Monitored sales team performance and delivered training to meet objectives.
- Conducted quarterly dealer visits for performance evaluations and relationship building.
- Resolved an average of 10 customer complaints monthly, ensuring compliance with guidelines.
- Assisted global dealer network with model launches to drive profitability.
- Generated company growth for 10 consecutive years through strategic market expansion.
- Collaborated with five-person team to manage £500,000 annual marketing budget.
Finance Manager
Hills ford
Malvern , Worcestershire
12.2008 - 11.2010
- Managed daily operations of retail car sales and finance products.
- Ensured point of sale and marketing materials were current and accurately advertised.
- Reduced financial discrepancies through enhanced documentation and reporting practices.
- Achieved customer satisfaction scores of 95% via efficient issue resolution.
- Acquired new customers through effective conversion strategies, including email follow-ups.
- Directed product development initiatives to enhance sales and productivity.
- Trained staff on financial procedures to ensure job readiness.
- Delivered ongoing training to Sales executives, fostering best practices and professional growth.
Territory Manager
Triumph Motorcycles
Sydney, New South Wales
10.2007 - 11.2008
- Identified and developed new business opportunities through market research, expanding brand partners from seven to eleven.
- Boosted sales numbers by providing proactive account servicing and enhancing dealer network relationships.
- Secured sales through effective recommendations that highlighted product benefits.
- Negotiated prices for products and freight, reducing overall costs by 26%.
- Communicated with customers swiftly to resolve issues before escalation.
- Planned dealer relationship events, increasing clientele base by 17%.
- Developed accurate sales forecasts by analysing feedback and reporting to senior leadership.
- Maintained extensive knowledge of competitors' offerings within assigned territory.
Sales Executive
Brooklyn ford
Worcester, Worcestershire
03.2003 - 07.2007
- Managed complete sales process from initial contact to customer handover.
- Exceeded monthly sales targets through consultative, value-driven approach.
- Established and nurtured client relationships via effective communication.
- Contacted prospects prior to contract expirations to initiate renewal discussions.
- Qualified prospects to assess potential for future sales opportunities.
- Attended daily sales meetings and handled inbound sales calls efficiently.
- Fostered customer relationships to broaden client base and strengthen loyalty.
- Processed executed customer sale contract agreements accurately.
Sales Executive
Summerfield Commercials
Kidderminster , Worcestershire
02.2000 - 04.2003
- Answered inbound sales calls and executed daily forecourt housekeeping tasks.
- Engaged walk-in customers, guiding them through sales processes.
- Managed comprehensive sales processes from initial contact to customer handover.
- Exceeded monthly sales targets using a consultative, value-driven approach.
- Documented daily activities in lead development and successful sales.
- Established client relationships through effective communication.
- Contacted prospects via phone or email before service and contract expirations to initiate renewals.
- Qualified prospects to assess future sales potential and prioritised conversion efforts.
Education
Diploma of Higher Education - Motor Vehicle Engineering
Evesham College
Evesham06.1999
GCSE -
Chantry High School
Martley, Worcestershire06.1995
Skills
- Sales account management
- Tenacity and determination
- Leadership and team development
- Relationship building
- Marketing strategy and partnerships
- Effective communication skills
- Negotiation and closing sales
- Collaborative teamwork
- Lead generation and CRM management
- Event participation and coordination
- SAF accreditation in automotive finance
- Public speaking and discussion leadership
Timeline
Sales Account Manager
TIP Group
01.2023 - Current
Business Development Manager
Volkswagen UK Commercial Vehicles
04.2021 - 12.2022
Uk Sales Manager
Morgan Motor Company Ltd
11.2010 - 03.2021
Finance Manager
Hills ford
12.2008 - 11.2010
Territory Manager
Triumph Motorcycles
10.2007 - 11.2008
Sales Executive
Brooklyn ford
03.2003 - 07.2007
Sales Executive
Summerfield Commercials
02.2000 - 04.2003
Diploma of Higher Education - Motor Vehicle Engineering
Evesham College
GCSE -
Chantry High School
Similar Profiles
Jonah PayneJonah Payne
Market Research Specialist at Tip GroupMarket Research Specialist at Tip Group
Kalyani DongaonkarKalyani Dongaonkar
Marketing Manager at TIP GroupMarketing Manager at TIP Group
Joe NguyenJoe Nguyen
Bilingual Translators at TIP International Management GroupBilingual Translators at TIP International Management Group
Marian CojocarMarian Cojocar
Production shift manager at Koito Europe LtdProduction shift manager at Koito Europe Ltd
Chukwuemeka EzeChukwuemeka Eze
Warehouse Operator at Step by StepWarehouse Operator at Step by Step