ANTHONY O'BRIEN
Hyde,Cheshire
Summary
Experienced telecommunications professional with over 24 years engineering, supervisory and management experience. Conscientious, hardworking, helpful and polite. Sound commercial and financial acumen in striving to maximize revenue potential. Excellent reputation for resolving problems and improving customer satisfaction. Astute professional with a strong background in operations management.
Overview
24
24
years of professional experience
Work History
Field Based Coordinator
Openreach
05.2022 - 02.2024
- Coordinated project activities, maintaining timelines and delivering results within budget.
- Led multi-disciplinary teams of up to 20 people, to successful project completion in alignment with objectives.
- Delivered projects on time and under budget through strict implementation and cost controls.
- Reduced costs by allocating site resources and subcontractors for strict budget controls. £17,500 project saving achieved in one afternoon alone.
- Tracked and communicated project status, timelines and action items from project inception to delivery.
- Full fibre network built and delivered to over 9500 homes last quarter.
- Achieved high client satisfaction through consistent delivery and communication.
- Improved operations by generating project status reports and identifying issues for corrective action.
- Delivered on revenue targets and service KPIs.
- Built company reputation by managing and successfully delivering projects.
- Adapted to unforeseen challenges with proactive, flexible approach.
Patch Lead
Openreach
07.2019 - 05.2022
- Managed performance, training, safety and supervision of 15 engineers
- Providing 1-1 coaching, training help and support to team members improving employee engagement, performance and results
- Developed strong teams by skilfully orienting and training loyal, hard-working employees.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Assessed knowledge and skills gaps, creating opportunities to fuel improvement.
Senior Engineer
Openreach
Manchester
03.2017 - 07.2019
- Lead and coordinated team of highly skilled engineers
- Acted as Subject Matter Expert (SME) and point of contact for escalated queries and concerns for team of engineers.
Service Delivery Engineer
Openreach
Manchester
05.2000 - 03.2017
- A fully experienced and skilled field based installation and repair engineer. Exchange, underground, overhead, FTTC, FTTP, G-Fast, flat roof, blue ladders, hot sites, hoist trained, WICS trained.
Education
GNVQ Advanced - Business Studies
Hyde Clarendon Sixth Form College
Manchester09.1998
A-Level - Information Technology
Hyde Clarendon Sixth Form College
Manchester09.1998
Skills
- Project management
- Team management
- Budget management
- Financial risk analysis
- Operational support
- Strategic planning
- Microsoft Office expertise
- Ability to prioritise
- Analytical problem solving
- Customer-focused
Additional Information
- NRSWA Supervisor - IPAF Licence - EUSR Card - FAA Level 3 Emergency First Aid - Mental Health Training - M23 Accredited Fibre Network Auditor - SO13 Network Surveyor - Manager Level Safety Trained - Fibre Splicing - Fibre Jointing - Fibre Cabling - OCR - ODF - OTDR - FTTP - FTTC - TETRA - WICS - Hot Sites - Blue Ladders - Overhead - Underground - Exchange - Installation - Repair - Fibre - Copper.
Timeline
Field Based Coordinator
Openreach
05.2022 - 02.2024
Patch Lead
Openreach
07.2019 - 05.2022
Senior Engineer
Openreach
03.2017 - 07.2019
Service Delivery Engineer
Openreach
05.2000 - 03.2017
GNVQ Advanced - Business Studies
Hyde Clarendon Sixth Form College
A-Level - Information Technology
Hyde Clarendon Sixth Form College
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