Anthony Nield
Blackburn
Summary
Results-driven professional with extensive expertise in leadership, change management, and policy implementation. Demonstrates proficiency in staff management, hiring and firing processes, and disciplinary procedures while excelling in real-time supervision and performance appraisals. Adept at KPI tracking, customer relationship management, and leveraging Microsoft Excel to optimise operational efficiency. Skilled in communication excellence, knowledge sharing, and providing constructive criticism to foster team growth. Committed to driving organisational success through decisive decision-making and strategic execution of goals.
People-orientated Team Leader successful in delivering revenue and strategic initiatives. Aligns workplace culture with organisation mission and values. Looking for new role where hard work and dedication will be highly valued.
Overview
2
2
years of post-secondary education
12
12
years of professional experience
Work history
Team Leader
BT Consumer
2017.02 - Current
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Led project coordination, resulting in timely delivery.
- Encouraged open communication, fostering a positive work culture.
- Streamlined workflow for a more efficient process.
- Handled employee grievances professionally, minimising potential workplace disputes.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Developed strategies for improved performance level across the team.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Fostered a high-performing environment to drive productivity and quality.
- Devised actionable plans towards achieving set business objectives within deadlines.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
Bar Manager
Calder
2014.10 - 2017.01
- Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
- Coordinated events at the venue, leading to increased bookings.
- Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
- Collaborated with kitchen staff to coordinate food service thus maintaining timely delivery during busy periods.
- Oversaw general maintenance of bar equipment resulting in fewer operational disruptions.
- Managed cash handling procedures, reducing discrepancies in the daily tally.
- Monitored stock levels to avoid any potential shortages during peak hours.
- Trained new staff on customer service protocols to enhance guest experience.
- Ensured compliance with local licensing laws for smooth operation of the bar.
- Scheduled weekly rosters for staff allocation optimising resources efficiently.
- Maintained a clean and hygienic environment, improving overall ambiance of the bar.
- Built loyal customer base by creating welcoming environment with top quality service.
Education
NVQ Level 2 - Sports Studies
Moorhead High school
Accrington, Lancashire 2004.09 - 2006.06
Skills
- Decisive decision-making
- Knowledge sharing
- Communication excellence
- Expertise in relevant software
- Constructive criticism
- Change management experience
- Leadership proficiency
- Policy implementation and enforcement
- Microsoft Excel
- KPI tracking
- Real-time supervision
- Performance appraisals
- Customer relationship management
- Staff management
- Disciplinary procedures
- Hiring and firing
References
References available upon request.
Timeline
Team Leader
BT Consumer
2017.02 - Current
Bar Manager
Calder
2014.10 - 2017.01
NVQ Level 2 - Sports Studies
Moorhead High school
2004.09 - 2006.06