Anthony Gyasi-Gyamfi

At Sports Direct, I am particularly flexible and perform various tasks. Predominantly working on the shop floor, I assist customers when locating products and finding shoes in the stockroom when tasked with footwear duties. I have improved awareness and communication skills further as sometimes, my assistance may be needed if a particular area is overloaded with customers. I am also tasked with replenishing stock after a customer buys a certain product. My advertising skills are used as there is an emphasis on the store promoting Frasers Plus to its customers, which enables a 'buy now pay later' scheme and offers exclusive discounts to their members. Additionally, I have operated the tills and worked shifts prioritizing tagging stock and placing them in its designated stockroom or on the shop floor.

At Luno Fashion, I advertised a diverse range of home and pet products to an audience via TikTok. My role entailed a lot of home research to ensure that I maximised opportunities of selling to a fluctuating audience. As a live streamer, I had to be entertaining and interact with the viewers joining. I also had to be attentive to the viewer's changes. If there is a sudden rise in viewers, I would most likely advertise one of Luno Fashion's best sellers - i.e. the 2 different Cat Trees or Pet Bags.

At Lush, I was the first line of customer interaction. I would direct and solve many customers' queries about a product or a service at the Spa. This would usually be achieved by asking open questions about the person the customer was shopping for. If a product was discontinued or momentarily out of stock, I would recommend alternative products based on a range of characteristics. For example, a bath bomb with a similar colour or scent or a facial cleanser which provides similar benefits to the skin. My customer service was not just limited to advertising and directing products, I would also help customers by demonstrating an item. This could be using a shower jelly underneath a sink and even giving customers a contemporary hand and arm massage. At Lush, I frequently operated on tills and participated in many closing shifts. The closing shifts consisted of emptying bin bags; mopping, sweeping the floor and wiping the till dividers.