Polly Fowler
Welwyn Garden City
Summary
Dynamic professional with a robust skill set encompassing communication, customer service, and computer skills. Demonstrates exceptional leadership and management abilities, coupled with strong organisational and time management skills. Proficient in marketing, social media, and SEO marketing, with a keen aptitude for business and data analysis. Adept at collaboration and teamwork, troubleshooting, customer refunds, customs declarations, supplier relations, invoicing and accounting. Committed to leveraging these competencies to drive business success and foster positive relationships within the industry.
Overview
20
20
years of professional experience
Work history
Sales assistant
Prime Air
Hemel Hempstead, Hertfordshire
02.2025 - Current
- Collaborated effectively with team members to meet sales targets.
- Built lasting relationships with clients through customer service interactions.
- Displayed excellent multitasking abilities during high-pressure situations, ensuring optimal service delivery.
- Conducted market research to identify new business opportunities.
- Tracked competitor activity and adjusted strategies accordingly for market advantage.
- Maintained detailed records of sales activities for accurate forecasting.
Customer service executive
IAM Roadsmart
Welwyn Garden City, Hertfordshire
02.2024 - 02.2025
- Developed strong product knowledge - trained other team members on how to use company products and created SOP's in order to facilitate the customer service experience.
- Coordinated with other departments for efficient problem resolution.
- Kept up-to-date with company policies, ensuring correct information was given at all times - GDPR trained and certifications were kept up to date.
- Maintained a clean and organised workspace, contributing to an effective work environment.
- Handled high volume calls whilst maintaining professionalism and composure.
- Utilised CRM software proficiently, streamlining the complaint handling process.
- Recorded customer interactions, providing valuable data for management review.
- Ensured minimal wait times by prioritising tasks effectively during peak hours.
- Improved customer satisfaction by addressing and resolving complaints swiftly.
- Performed administrative duties efficiently; this included managing schedules, organising files and drafting correspondence.
- Managed difficult situations for positive outcomes.
- Resolved complaints with proactive problem-solving and analysis.
Shipping coordinator
OL Products
Tampa, FL
04.2022 - 12.2023
- This was a worldwide shipping company, specialising in tanning products and skin care.
- I started working in small packages, where I was responsible for picking up orders, filling required products for that order and shipping it across America and Canada.
- Responsible for maintaining stock and rotating product as these products had sell-by dates and ingredients that has specific requirements in order to be safe for use.
- Passed a class on shipping via road, ocean and air, including how to ship hazardous products.
- Promoted to large shipments, where we were responsible for pulling and packing multiple pallet shipments worldwide.
- Responsible for maintaining size, weight and organisation of products and pallets, as well as assisting with billing and tracking the shipments once they left the warehouse.
Customer Service Representative
First Horizon Bank
Winston Salem, NC
03.2021 - 12.2021
- Performed important security checks and advice to customers in order to allow access to their accounts, using multiple platforms.
- Assisted customers with their balances, recent purchases, and basic general information
- Ordered checks and stopped checks when needed
- Ordered cards and stopped cards when needed
- Trained in fraud detection and fraud claims
- Trained in keeping flow and control over the conversation in order to maintain low call time all while maintaining excellent customer service.
- Passed additional security examinations to assist in customer online security as well as online assistance in other areas.
Barista
Starbucks
08.2020 - 02.2021
- This was really ‘Fill In' between jobs and during Covid. I loved working at Starbucks but I was looking for something more permanent, so this position didn't really meet my ambitions.
- However, while I was employed, I was able to receive Starbucks training as a Barista, and was soon trusted in many responsibilities as a Cashier, Drive Thru window, operator, prep assistance in food area and was on the route to management
- Excelled at multi-tasking, I was able to make multiple beverages at once, take orders and run the window at the same time
- Performed exemplary customer service on a daily basis while maintaining speed and accuracy in whatever position I was scheduled in for the shift
Owner, The Blind Pig NC
The Blind Pig NC LLC
Fayetteville, NC USA
01.2017 - 03.2020
- I was a partner with my ex-husband and his family in a food venture where we started, a smoked meat and BBQ food truck which then moved to a brick and mortar restaurant.
- The restaurant was closed due to covid, we were a walk in/dine in establishment which could not survive the quarantine regulations of NC.
- Eat in or takeaway
- Responsible for all Social media to drive sales, firstly to our ‘FoodTruck' to get our name known and then to our Brick and Mortar Restaurant we opened in NC
- Due to a campaign by myself, I was able to push the food truck business into a brick and mortar, as well as getting the business recognised by a national food magazine and getting nominated for numerous local awards in the space of 2 years.
- I Assisted in all daily prep and work to get the food ready which sometimes meant an early rise to turn off the smokers at regular time so the meat didn't spoil
- I was responsible for creating and maintaining the POS system as well as using the sales to analyse product and make necessary changes
- I aided and recorded the cost of food and quality, and subsequent item pricing - Responsible for creating new menu items and marketing them with social media - Responsible for maintaining an excellent response time with social media - Responsible for all company events and emails; catering, outside events, special events such as wine tasting dinners and any charity donations we supported. - In the Restaurant I was responsible for most prep, including butchering and cooking. - Responsible for continuity in the business, making sure everyone followed the set in - place guidelines for all items being made - Designed the menu for the business, as well as take out menus, catering menus, websites and gift cards, increasing take out sales by over 50% and gift card sales by 75%
- Due to my ability to single-handed run the restaurant, the family was able to pursue other ventures, including external events we catered such as military dinners and weddings.
Front of House
Paolo's on 54
Morrisville, NC
01.2016 - 01.2017
- I was approached by the owner to come back to the location and help renovate the restaurant to include a cocktail bar, in order to bring in a wider clientele.
- Helped in renovation of restaurant, adding a bar, new menu items and a completely new interior, plus list of exciting cocktails.
- Responsible for creating new beverages and meals to attract the neighbouring customers. Many of the new items were hand crafted from scratch, so I also trained kitchen staff and back up staff in creating the new items and keeping the quality of the new products consistent.
- Responsible for advertising using social media
- Responsible for integrating new POS system to handle all new areas of restaurant
- Assisted in staffing and training for all areas of the improved restaurant.
- The changes I helped to make resulted in an immediate change in atmosphere, increased sales, regulars coming back in more frequently, people looking for what we were doing next and a buzz in the community.
Back Office Executive
Paradise Wine Company
Naples, FL
01.2015 - 01.2016
- I was offered a position with a start up company in Florida, with a greater salary and more responsibility
- Responsible for integrating 40,000+ wines into a POS developed by myself and Benseron specifically for the business . The owners wanted a POS system that would work for inventory and also sales, which for the volume they needed, had never been done. After 6 months of working together the system was created and used for other businesses in the network soon after.
- Responsible for initial order for opening which was upwards of $1,000,000.
- Assisted in designing and supervising the building of the store and designing the interior .
- Responsible for all pricing, keeping a competitive edge against competitors in a very active market
Cashier and advisor
Triangle Wine Company
01.2010 - 01.2015
- To direct customers to suitable wines for the particular occasion, but quickly moved into back office work where I took on more responsibility, but still called upon to advise customers the most suitable pairings of wines to food or casual drinking at parties etc,
- Responsible for receiving large orders, balancing invoices, writing checks and organising special orders
- Assisted in creation and integration of new POS when the company expanded
- Responsible for ordering wine and beer for multiple stores
- Responsible for transfer of product when needed
- Assisted in setting up events for wine and beer tastings as well as special events with representatives from the industry
- Responsible for training new staff and maintaining existing staff
- Assisted in shop maintenance; cleaning, rearranging product, displaying items, organisation and restocking
- Tasked with the responsibility of keeping prices up to date using multiple websites and local competition as references
- Using my skills, I made the events double in size in a short period of time and helped to create a Facebook presence where people looked for the events weeks before they happened
- We worked closely with brewers and wine makers to bring limited edition beverages to these events, making us the only place in the area doing that consistently.
Professional Golfer
Duramed Futures Tour
Guardamar
05.2005 - 05.2009
- Responsible for marketing and managing myself as a brand. - Booking events, sponsor activities and lodging - Creating a schedule for myself and anyone travelling with me to follow -
- Maintaining appearance and professionalism.
- When I was at UNCG I won a tournament and had a number of top 10 finishes which accelerated my decision to turn Professional - Received Sponsorship from VIP Golf Tours
Education
Business and Spanish
University of North Carolina at Greensboro
A-Levels - History, English and Media Studies
Southgate College
GCSEs -
The Mount School
Skills
- Communication
- Customer Service
- Computer Skills
- People Skill
- Leadership
- Management
- Organised
- Great time management
- Marketing
- Social Media
- SEO Marketing
- Business and data analysis
- Collaboration and team work
- Troubleshooting
- Customer refunds
- Customs declarations
- Supplier relations
- Invoicing and accounting
- Hazardous materials cargo management
Personal Information
Languages
Spanish
Custom
3
Timeline
Sales assistant
Prime Air
02.2025 - Current
Customer service executive
IAM Roadsmart
02.2024 - 02.2025
Shipping coordinator
OL Products
04.2022 - 12.2023
Customer Service Representative
First Horizon Bank
03.2021 - 12.2021
Barista
Starbucks
08.2020 - 02.2021
Owner, The Blind Pig NC
The Blind Pig NC LLC
01.2017 - 03.2020
Front of House
Paolo's on 54
01.2016 - 01.2017
Back Office Executive
Paradise Wine Company
01.2015 - 01.2016
Cashier and advisor
Triangle Wine Company
01.2010 - 01.2015
Professional Golfer
Duramed Futures Tour
05.2005 - 05.2009
A-Levels - History, English and Media Studies
Southgate College
Business and Spanish
University of North Carolina at Greensboro
GCSEs -
The Mount School
Similar Profiles
Priyanka JoshiPriyanka Joshi
ACCOUNT MANAGER at PRIME AIRACCOUNT MANAGER at PRIME AIR
Cayden PresentCayden Present
Senior Flight Test / Part 135 Drone Operator in Command at Amazon Prime AirSenior Flight Test / Part 135 Drone Operator in Command at Amazon Prime Air
Steve CrockerSteve Crocker
HVAC Technician at Prime Air Conditioning and RefrigerationHVAC Technician at Prime Air Conditioning and Refrigeration
Roger AtkinsonRoger Atkinson
Customer Services Manager at Eurocoin GMBHCustomer Services Manager at Eurocoin GMBH
Shifani IsmailShifani Ismail
Customer & Trading Manager at SainsburysCustomer & Trading Manager at Sainsburys