Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Anthony Dolan

Darlington

Summary

Accomplished professional and experienced store manager with a strong background in leadership excellence. Experience as an area sales manager also. Demonstrates expertise in people development, performance monitoring, and staff retention. Proven ability to lead teams effectively while ensuring health and safety compliance. Committed to driving organisational success through strategic team leadership and continuous improvement.

Overview

17
17
years of professional experience
6
6
years of post-secondary education

Work History

Senior Store Manager

Topps Tiles
Darlington
10.2013 - 03.2025
  • I am currently a senior store manager in the area and have spent time Seconded to Area Business Manager managing 24 stores.
  • I have worked closely with all of our departments in head office and feel I am a valuable member of the management team and I am a point of contact for not only team members but also my peers and even my line manager
  • Handled recruitment processes, hiring competent individuals who enhanced team productivity.
  • Led team meetings for improved communication and problem-solving skills.
  • Reviewed performance metrics to identify areas of improvement regularly.
  • Delivered exceptional customer service, resulting in repeat business growth.

Trading Manager

B&Q
Darlington
05.2013 - 10.2013
  • Boosted team efficiency by streamlining trading processes.
  • Maintained up-to-date knowledge of market trends to inform strategic decision making.
  • Monitored market and industry activity to capitalise on trading trends and opportunities.
  • Promoted best practices to enhance trading and supply relationships and operations.
  • Understood market needs and adapted working practices and procedures to respond to them.

Store manager

Phones4U
Darlington
11.2012 - 05.2013
  • Developed a team-oriented environment by implementing effective leadership strategies.
  • Handled cash transactions accurately, minimising financial discrepancies at the till.
  • Led training sessions for new employees, equipping them with necessary skills and knowledge.
  • Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
  • Managed staff rotas, ensuring adequate coverage during peak times.
  • Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.

Store Manager / Cluster Manager

Tile Giant
Stockton-on-Tees
01.2008 - 11.2012
  • I took over as store manager in 2010 and won 'Store of the Year' in 2011
  • Coached underperforming employees improving their job performance significantly.
  • Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
  • Managed staff rotas, ensuring adequate coverage during peak times.
  • Developed a team-oriented environment by implementing effective leadership strategies.
  • Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
  • Assisted customers in locating products around the shop floor promptly.

Education

GCSEs - multiple subjects

Sacred Heart RC School
Redcar
01.1996 - 01.2000

A-Levels - Business, Accounting, Statistics

Prior Pursglove College
Guisborough, Redcar and Cleveland
01.2001 - 01.2003

Skills

  • Leadership excellence
  • Staff recruitment and onboarding
  • Profit and Loss Analysis
  • People development
  • Performance monitoring
  • Staff retention techniques
  • Team Leadership
  • Health and Safety Compliance

Affiliations

  • Family time, Golf, Football, running, and Padel tennis.

Timeline

Senior Store Manager

Topps Tiles
10.2013 - 03.2025

Trading Manager

B&Q
05.2013 - 10.2013

Store manager

Phones4U
11.2012 - 05.2013

Store Manager / Cluster Manager

Tile Giant
01.2008 - 11.2012

A-Levels - Business, Accounting, Statistics

Prior Pursglove College
01.2001 - 01.2003

GCSEs - multiple subjects

Sacred Heart RC School
01.1996 - 01.2000

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Anthony Dolan