Anthony Dolan
Darlington
Summary
Accomplished professional and experienced store manager with a strong background in leadership excellence. Experience as an area sales manager also. Demonstrates expertise in people development, performance monitoring, and staff retention. Proven ability to lead teams effectively while ensuring health and safety compliance. Committed to driving organisational success through strategic team leadership and continuous improvement.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
Work history
Senior Store Manager
Topps Tiles
Darlington
2013.10 - 2025.03
- I am currently a senior store manager in the area and have spent time Seconded to Area Business Manager managing 24 stores.
- I have worked closely with all of our departments in head office and feel I am a valuable member of the management team and I am a point of contact for not only team members but also my peers and even my line manager
- Handled recruitment processes, hiring competent individuals who enhanced team productivity.
- Led team meetings for improved communication and problem-solving skills.
- Reviewed performance metrics to identify areas of improvement regularly.
- Delivered exceptional customer service, resulting in repeat business growth.
Trading Manager
B&Q
Darlington
2013.05 - 2013.10
- Boosted team efficiency by streamlining trading processes.
- Maintained up-to-date knowledge of market trends to inform strategic decision making.
- Monitored market and industry activity to capitalise on trading trends and opportunities.
- Promoted best practices to enhance trading and supply relationships and operations.
- Understood market needs and adapted working practices and procedures to respond to them.
Store manager
Phones4U
Darlington
2012.11 - 2013.05
- Developed a team-oriented environment by implementing effective leadership strategies.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Managed staff rotas, ensuring adequate coverage during peak times.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
Store Manager / Cluster Manager
Tile Giant
Stockton-on-Tees
2008.01 - 2012.11
- I took over as store manager in 2010 and won 'Store of the Year' in 2011
- Coached underperforming employees improving their job performance significantly.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Managed staff rotas, ensuring adequate coverage during peak times.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Assisted customers in locating products around the shop floor promptly.
Education
GCSEs - multiple subjects
Sacred Heart RC School
Redcar 1996.01 - 2000.01
A-Levels - Business, Accounting, Statistics
Prior Pursglove College
Guisborough, Redcar and Cleveland 2001.01 - 2003.01
Skills
- Leadership excellence
- Staff recruitment and onboarding
- Profit and Loss Analysis
- People development
- Performance monitoring
- Staff retention techniques
- Team Leadership
- Health and Safety Compliance
Affiliations
- Family time, Golf, Football, running, and Padel tennis.
Timeline
Senior Store Manager
Topps Tiles
2013.10 - 2025.03
Trading Manager
B&Q
2013.05 - 2013.10
Store manager
Phones4U
2012.11 - 2013.05
Store Manager / Cluster Manager
Tile Giant
2008.01 - 2012.11
A-Levels - Business, Accounting, Statistics
Prior Pursglove College
2001.01 - 2003.01
GCSEs - multiple subjects
Sacred Heart RC School
1996.01 - 2000.01