Thomas Sheldon
Watford,Herts
Summary
Accomplished retail professional with a proven track record in leadership excellence and store operations efficiency. Demonstrates expertise in P and L responsibility, shop floor layouts, and multi-channel retailing, ensuring optimal organisational agility and customer relations. Skilled in visual merchandising, financial reporting, and regulatory compliance, with a focus on enhancing store security measures and staff motivation techniques. Adept at creating impactful store promotions and seasonal trend awareness to drive sales growth. Committed to leveraging skills in profit and loss analysis, staff recruitment, and onboarding to achieve long-term career goals in retail management.
Overview
12
12
years of professional experience
Work history
Senior Store Manager
Holland And Barrett
Watford Tesco , Hertford , Hertfordshire
2022.03 - Current
- Handled customer complaints promptly to protect brand reputation and service standards.
- Delivered exceptional customer service to drive repeat business growth consistently.
- Coordinated daily store operations to improve efficiency across shifts and tasks.
- Boosted store morale by running employee recognition programmes and peer acknowledgements.
- Trained new hires on company policies and procedures for ongoing compliance.
- Generated customer loyalty through product knowledge and consistently high service.
- Built local community relationships by taking part in community events actively.
- Reviewed performance metrics regularly to spot improvement areas and adjust work.
- Established health and safety guidelines across store premises for safer conditions.
- Managed recruitment processes to hire skilled staff and improve team productivity.
- Oversaw budget planning to control expenditure and maximise profitability outcomes.
- Dual site Manager managing 2 stores and also covering the area when needed.
- Managing over 15 staff across the 2 stores.
- Combined Turnover 2.1 Million
- Square footage 2,990
Senior Flagship Manager
Primark
Milton Keynes, Hertfordshire
2020.03 - 2022.01
- Analysed market trends to inform strategic decision-making processes.
- Optimised resource allocation for increased profits.
- Developed accurate sales forecasts for improved strategic planning.
- Delegated tasks efficiently to maximise productivity.
- Led performance reviews, identified areas for improvement.
- Monitored health and safety measures for guaranteed compliance.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Managing a large team over 350 staff within the store and direct line managing of 45 staff within the store.
- Managing staff satisfaction surveys and creating action planning.
- Managing store P&L and action planning with department managers across the store.
- Turnover of the store 30.1 million
- Square footage 77,000
Flagship store manager
Cotswold Outdoor ,Cycle Surgery, Runners Need, SR
Piccadilly London, London
2016.02 - 2020.03
- Boosted customer satisfaction by implementing innovative sales strategies.
- Negotiated contracts with suppliers, securing favourable terms.
- Monitored store budget to prevent overspending.
- Liaised with head office regularly for updates and guidelines.
- Coordinated charity events, demonstrating corporate social responsibility.
- Implemented health and safety regulations, prioritising staff welfare.
- Managed store operations, ensuring smooth workflow.
- Scheduled staff shifts to ensure continuous store operation.
- Monitored market trends with regular competitor analysis.
- Oversaw business staffing and training, building successful, customer-focused team.
- Won Store Manager of the Year in 2017.
- Managing 4 separate facias across the business.
- Managing over 40 staff in my base store.
- Combined Turnover 25 million across 4 facias.
Area Manager in training
Mamas and Papas
Glasgow, Glasgow City
2014.03 - 2016.02
- Conducted regular performance reviews, leading to increased staff satisfaction.
- Oversaw successful product launches contributing to increased market share.
- Liaised regularly with senior management to discuss operational updates and improvements.
- Developed robust sales strategies to maximise revenue generation.
- Coordinated several successful marketing campaigns contributing to market expansion.
- Promoted a positive work environment which increased employee retention rate.
- Analysed sales data regularly for informed decision-making processes.
- Managed budgets effectively, maintaining financial health of designated area stores.
- Trained members of the team for improved overall productivity.
- Approached new tasks and projects with enthusiasm and passion, increasing employee motivation and morale.
Education
Master of Business Administration - Retail Business
Luton University
Luton 09/1998 - 06/2001
Skills
- Leadership excellence
- Store operations efficiency
- P and L responsibility
- Shop floor layouts
- Multi-Channel retailing
- Seasonal trend awareness
- Store promotion creation
- Organisational agility
- Store security measures
- Customer relations
- Visual merchandising
- Financial reporting
- Regulatory compliance
- Staff motivation techniques
- Profit and Loss Analysis
- Staff recruitment and onboarding
Timeline
Senior Store Manager
Holland And Barrett
2022.03 - Current
Senior Flagship Manager
Primark
2020.03 - 2022.01
Flagship store manager
Cotswold Outdoor ,Cycle Surgery, Runners Need, SR
2016.02 - 2020.03
Area Manager in training
Mamas and Papas
2014.03 - 2016.02
Master of Business Administration - Retail Business
Luton University
09/1998 - 06/2001