ANTHONY AMADI
Manchester,Ashton under lyne
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Security manager
Blackstar Security
Manchester, England
2023.05 - Current
- Kept team compliant with security protocols and appearance standards.
- Oversaw a team of up to 50 security officers and managed administrative duties, including scheduling and performance evaluations.
- Implemented loss prevention strategies and handled shoplifters for retail clients.
- Drafted procedural statements and guidelines for company-wide use.
- Controlled multimillion-dollar budgets and secured work permits, visas and sufficient funds to address facility and emergency needs.
- Assessed ongoing risk factors and suggested improvements to senior management.
- Wrote detailed reports on property damage, theft, presence of unauthorised persons and unusual incidences.
- Conducted drills to keep security staff on alert and proficient with established plans.
- Patrolled facilities to prevent crime and unruly behaviour.
- Supervised grounds, employee entrances and exits and security officers on duty.
- Led and managed administrative staff to maintain smooth daily operations.
Customer care representative
De tonch grills
Abuja, Nigeria
2020.01 - 2023.05
- Obtained feedback from customers to improve service experience.
- Implemented customer follow up to uphold service standards.
- Offered current, accurate advice on optional solutions for concerns.
- Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
- Recorded and processed customer data accurately.
- Offered prompt solutions to maintain customer satisfaction.
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Listened actively to offer accurate information and best solution to their needs.
- Set appointments with field teams to carry out service changes or deliver new products.
- Handled in-person, email and mailed correspondence.
- Maintained excellent client satisfaction by providing in-depth support.
- Prepared necessary forms to complete transactions.
Customer service representative
Pico Telecoms
Fct, Abuja, Abuja
2018.11 - 2020.12
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Assisted customers with additional retail services, including alterations, special orders and item loans.
- Maintained excellent client satisfaction by providing in-depth support.
- Implemented customer follow up to uphold service standards.
- Prepared necessary forms to complete transactions.
- Offered current, accurate advice on optional solutions for concerns.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Education
Master of Business Administration - Management With Data Analytics
2023.05 - 2024.05
Skills
- LiveAgent
- Customer relations
- Quality Control
- Report generation
- Customer experience
- Data verification procedures
- Brand awareness and representation
- High-value project management
- Customer retention
- Excel proficiency
- Microsoft Office Suite
- Sales forecasting
- Shipping and receiving
- Transaction processing
- Dispute resolution
- Advanced product knowledge
- Record maintenance
- Staff training and mentorship
- Customer care
- Integrative negotiation
- Data entry
- Communication skills
- Public relations
- Customer-focused
- Leadership
Certification
SIA LICENSE
EMERGENCY FIRST AID TRAINING
Timeline
Security manager - Blackstar Security
2023.05 - Current
BPP University - Master of Business Administration, Management With Data Analytics
2023.05 - 2024.05
Customer care representative - De tonch grills
2020.01 - 2023.05
Customer service representative - Pico Telecoms
2018.11 - 2020.12