Hi, I’m
Artur Wodnicki
Preston,Lancashire
Skills
- Polish - Native
- English - full professional proficiency
- Certified AWS Cloud Solution Architect Professional
- Certified AWS Cloud Solution Architect Associate
- Certified AWS Cloud Practitioner
- Completed Skill City project: Environmental Metrics Monitoring System IOT devices (cloud Technology), awarded with a Golden Badge (Team Leader)
- Capacity and scalability planning
- Best practices and standards
- Technical analysis
- Business planning
- Data collection and analysis
- Technology architecture analysis
- Data extraction
- Cost estimation and budgeting
- Optimizing and performance tuning
- VPC
- Subnets
- IAM
- Route53
- EC2
- Lambda
- ECS
- EKS
- SQS
- SNS
- SMS
- ELB
- ASG
- S3
- EBS
- EFS
- Aurora
- RDS
- DynamoDB
Languages:
Certification:
Projects:
AWS Service's
- Organisation
- Control Towe
- OS Windows
- OS Linux
- Microsoft Office
- Microsoft Teams
- Zoom
- Google Meet
- SharePoint
- JIRA
- Slack
- Hively
- Drawio
- Real Desktop
- Microsoft Desktop
- Virtual Desktop
- Service Now
- Remedy
- LiveAgent
- FreshService
- JitBit helpdesk
- ACDsee
- Google Drive
- Browser security
- Hardware and software installation
- GPU/CPU overclocking
- Problem-solving
- Excellent communication and customer service skills
- Patience and empathetic attitude
- Self Control
- Analytical thinking
- Time management
- Keen attention to detail
- Electronic music 80'/90'
- Biohacking
- Active life style
Technical Proficiency:
Key Skills:
Hobby:
Overview
8
years of professional experience
4
years of post-secondary education
Work history
Department For Work & PensionsBlackpool
Case Manager
08.2020 - 07.2023
Job overview
- Communicating with claimants via journal messages and phone, addressing ad-hoc claim issues, processing claims
- Participating in telephone interviews with DWP claimants
- Meeting deadlines on admin tasks to minimise disruption to colleagues and workflows
- Securing data and documents to maintain confidentiality according to company and regulatory standards
Hinduja Global SolutionsPreston
Retention Representative / Help Desk
04.2019 - 07.2020
Job overview
- Diffusing conflict to resolve complaints patiently and professionally
- Building and maintaining productive client relationships to maintain satisfaction and loyalty
- Identifying at-risk accounts and proactively building and presenting retention plans
- Recording customer outcomes in CRM systems for monitoring and reference
- Leveraging IT Help Desk and 2nd Line Support background to enhance technical problem-solving capabilities
- Addressing complaints to enhance satisfaction and ensure the renewal or retention of services
- Handing order processing, drafting correspondence, and attending to the requirements of existing customers who may be considering cancelling services or orders
Department For Work & PensionsPreston
Administrative Officer
05.2017 - 03.2019
Job overview
- Providing exceptional customer service by handling inbound calls for new and existing claims, addressing public inquiries via phone and email
- Offering guidance, conducting research, processing benefit payments, and managing administrative tasks, ensuring confidentiality and professionalism in handling sensitive information
AkinikaPreston
Debt Recovery Agent
12.2015 - 04.2017
Job overview
- Delivering outstanding customer service over the phone for TV licensing
- Handing inbound calls, updating systems, generating letters, and establishing payment plans
- Performing all debt collection activities in compliance with Financial Conduct Authority (FCA) guidelines
- Exceeding collection target goals with assertive communication and negotiation skills
- Following company protocols to keep sensitive and financial information secure
- Working in a call-centre environment handling high-volume outbound calls to meet and exceed daily quotas
WilkinsonPreston
Shop Assistant
09.2015 - 12.2015
Job overview
- Replenishing floor stock and processing deliveries promptly, maximising product availability for customers
- Explaining product benefits and maximising customer engagement while driving sales
- Updating product labelling and pricing to reflect discounts and offers, Displaying promotional material on storefronts to attract shoppers
Education
Software Development AcademyWarsaw
Python Programming Language
02.2024
Optima ITLondon
AWS Security Specialist
02.2024
Optima ITLondon
AWS Solution Architect Professional
12.2023 - 02.2024
Optima ITLondon
AWS Solution Architect Associate
02.2023 - 04.2023
Optima IT London
AWS Cloud Practitioner
12.2022 - 02.2023
Department for Work and PensionsPreston
NVQ Level 2 from Customer Service
09.2017 - 02.2018
Department For Work And PensionsPreston
Maths & English Level 1 from English And Maths
08.2016 - 04.2017
Preston CollegePreston
ESOL Entry 2 Course and ECDL Level 1 from English / Ms Office
01.2013 - 05.2013
University of Management & EcologyWarsaw
Ecological Engineering
10.2000 - 05.2003
Timeline
Software Development Academy
Python Programming Language
02.2024
Optima IT
AWS Security Specialist
02.2024
Optima IT
AWS Solution Architect Professional
12.2023 - 02.2024
Optima IT
AWS Solution Architect Associate
02.2023 - 04.2023
Optima IT
AWS Cloud Practitioner
12.2022 - 02.2023
Case Manager
Department For Work & Pensions
08.2020 - 07.2023
Retention Representative / Help Desk
Hinduja Global Solutions
04.2019 - 07.2020
Department for Work and Pensions
NVQ Level 2 from Customer Service
09.2017 - 02.2018
Administrative Officer
Department For Work & Pensions
05.2017 - 03.2019
Department For Work And Pensions
Maths & English Level 1 from English And Maths
08.2016 - 04.2017
Debt Recovery Agent
Akinika
12.2015 - 04.2017
Shop Assistant
Wilkinson
09.2015 - 12.2015
Preston College
ESOL Entry 2 Course and ECDL Level 1 from English / Ms Office
01.2013 - 05.2013
University of Management & Ecology
Ecological Engineering
10.2000 - 05.2003
Summary
I am an experienced helpdesk and customer service specialist and an enthusiast of computers and new technologies. I am currently in the process of AWS cloud certification and learning Python programming. I have already earned 3 badges and will soon take the AWS Security Specialist exam. I am looking for AWS cloud computing jobs in junior positions such as Solution Architect or Data Migration Specialist, where I could gain my first AWS experience, use my existing skills, as well as develop them and contribute to a dynamic and forward-thinking team.
Hobby
sports, music, AWS technologies and services, artificial intelligence, computers, healthy eating, biohacking
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