Hi, I’m
Artur Wodnicki
Preston,Lancashire
Skills
- Polish - Native
- English - full professional proficiency
- Certified AWS Cloud Solution Architect Professional
- Certified AWS Cloud Solution Architect Associate
- Certified AWS Cloud Practitioner
- Completed Skill City project: Environmental Metrics Monitoring System IOT devices (cloud Technology), awarded with a Golden Badge (Team Leader)
- Capacity and scalability planning
- Best practices and standards
- Technical analysis
- Business planning
- Data collection and analysis
- Technology architecture analysis
- Data extraction
- Cost estimation and budgeting
- Optimizing and performance tuning
- VPC
- Subnets
- IAM
- Route53
- EC2
- Lambda
- ECS
- EKS
- SQS
- SNS
- SMS
- ELB
- ASG
- S3
- EBS
- EFS
- Aurora
- RDS
- DynamoDB
Languages:
Certification:
Projects:
AWS Service's
- Organisation
- Control Towe
- OS Windows
- OS Linux
- Microsoft Office
- Microsoft Teams
- Zoom
- Google Meet
- SharePoint
- JIRA
- Slack
- Hively
- Drawio
- Real Desktop
- Microsoft Desktop
- Virtual Desktop
- Service Now
- Remedy
- LiveAgent
- FreshService
- JitBit helpdesk
- ACDsee
- Google Drive
- Browser security
- Hardware and software installation
- GPU/CPU overclocking
- Problem-solving
- Excellent communication and customer service skills
- Patience and empathetic attitude
- Self Control
- Analytical thinking
- Time management
- Keen attention to detail
- Electronic music 80'/90'
- Biohacking
- Active life style
Technical Proficiency:
Key Skills:
Hobby:
Overview
8
years of professional experience
4
years of post-secondary education
Work history
Department For Work & PensionsBlackpool
Case Manager
2020.08 - 2023.07 (2 education.years_Label & 11 education.months_Label)
Job overview
- Communicating with claimants via journal messages and phone, addressing ad-hoc claim issues, processing claims
- Participating in telephone interviews with DWP claimants
- Meeting deadlines on admin tasks to minimise disruption to colleagues and workflows
- Securing data and documents to maintain confidentiality according to company and regulatory standards
Hinduja Global SolutionsPreston
Retention Representative / Help Desk
2019.04 - 2020.07 (1 education.year_Label & 3 education.months_Label)
Job overview
- Diffusing conflict to resolve complaints patiently and professionally
- Building and maintaining productive client relationships to maintain satisfaction and loyalty
- Identifying at-risk accounts and proactively building and presenting retention plans
- Recording customer outcomes in CRM systems for monitoring and reference
- Leveraging IT Help Desk and 2nd Line Support background to enhance technical problem-solving capabilities
- Addressing complaints to enhance satisfaction and ensure the renewal or retention of services
- Handing order processing, drafting correspondence, and attending to the requirements of existing customers who may be considering cancelling services or orders
Department For Work & PensionsPreston
Administrative Officer
2017.05 - 2019.03 (1 education.year_Label & 10 education.months_Label)
Job overview
- Providing exceptional customer service by handling inbound calls for new and existing claims, addressing public inquiries via phone and email
- Offering guidance, conducting research, processing benefit payments, and managing administrative tasks, ensuring confidentiality and professionalism in handling sensitive information
AkinikaPreston
Debt Recovery Agent
2015.12 - 2017.04 (1 education.year_Label & 4 education.months_Label)
Job overview
- Delivering outstanding customer service over the phone for TV licensing
- Handing inbound calls, updating systems, generating letters, and establishing payment plans
- Performing all debt collection activities in compliance with Financial Conduct Authority (FCA) guidelines
- Exceeding collection target goals with assertive communication and negotiation skills
- Following company protocols to keep sensitive and financial information secure
- Working in a call-centre environment handling high-volume outbound calls to meet and exceed daily quotas
WilkinsonPreston
Shop Assistant
2015.09 - 2015.12 (3 education.months_Label)
Job overview
- Replenishing floor stock and processing deliveries promptly, maximising product availability for customers
- Explaining product benefits and maximising customer engagement while driving sales
- Updating product labelling and pricing to reflect discounts and offers, Displaying promotional material on storefronts to attract shoppers
Education
Software Development AcademyWarsaw
Python Programming Language
2024.02
Optima ITLondon
AWS Security Specialist
2024.02
Optima ITLondon
AWS Solution Architect Professional
2023.12 - 2024.02 (2 education.months_Label)
Optima ITLondon
AWS Solution Architect Associate
2023.02 - 2023.04 (2 education.months_Label)
Optima IT London
AWS Cloud Practitioner
2022.12 - 2023.02 (2 education.months_Label)
Department for Work and PensionsPreston
NVQ Level 2 from Customer Service
2017.09 - 2018.02 (5 education.months_Label)
Department For Work And PensionsPreston
Maths & English Level 1 from English And Maths
2016.08 - 2017.04 (8 education.months_Label)
Preston CollegePreston
ESOL Entry 2 Course and ECDL Level 1 from English / Ms Office
2013.01 - 2013.05 (4 education.months_Label)
University of Management & EcologyWarsaw
Ecological Engineering
2000.10 - 2003.05 (2 education.years_Label & 7 education.months_Label)
Timeline
Software Development Academy
Python Programming Language
2024.02
Optima IT
AWS Security Specialist
2024.02
Optima IT
AWS Solution Architect Professional
2023.12 - 2024.02 (2 education.months_Label)
Optima IT
AWS Solution Architect Associate
2023.02 - 2023.04 (2 education.months_Label)
Optima IT
AWS Cloud Practitioner
2022.12 - 2023.02 (2 education.months_Label)
Case Manager
Department For Work & Pensions
2020.08 - 2023.07 (2 education.years_Label & 11 education.months_Label)
Retention Representative / Help Desk
Hinduja Global Solutions
2019.04 - 2020.07 (1 education.year_Label & 3 education.months_Label)
Department for Work and Pensions
NVQ Level 2 from Customer Service
2017.09 - 2018.02 (5 education.months_Label)
Administrative Officer
Department For Work & Pensions
2017.05 - 2019.03 (1 education.year_Label & 10 education.months_Label)
Department For Work And Pensions
Maths & English Level 1 from English And Maths
2016.08 - 2017.04 (8 education.months_Label)
Debt Recovery Agent
Akinika
2015.12 - 2017.04 (1 education.year_Label & 4 education.months_Label)
Shop Assistant
Wilkinson
2015.09 - 2015.12 (3 education.months_Label)
Preston College
ESOL Entry 2 Course and ECDL Level 1 from English / Ms Office
2013.01 - 2013.05 (4 education.months_Label)
University of Management & Ecology
Ecological Engineering
2000.10 - 2003.05 (2 education.years_Label & 7 education.months_Label)
Summary
I am an experienced helpdesk and customer service specialist and an enthusiast of computers and new technologies. I am currently in the process of AWS cloud certification and learning Python programming. I have already earned 3 badges and will soon take the AWS Security Specialist exam. I am looking for AWS cloud computing jobs in junior positions such as Solution Architect or Data Migration Specialist, where I could gain my first AWS experience, use my existing skills, as well as develop them and contribute to a dynamic and forward-thinking team.
Hobby
sports, music, AWS technologies and services, artificial intelligence, computers, healthy eating, biohacking