Antha Mitchell

• Welcoming patients and their friends/family members/chaperone in upbeat and friendly manner.
• Handling various day-to-day admin responsibilities to maintain a well organised clinic.
• Set up and operated special medical equipment and apparatus for different procedures.
• Recording patients' health histories and updated electronic records with current information before consultations.
• Reviewing patient files and records to identify allergies, medical concerns, medications and immunisation statuses.
• Data Entry including patient records, medication records, instrumental records, patient data entry, medical diagnosis, and liaising with private healthcare companies.
• Perform Phlebotomy tasks for both inpatients and outpatients, located in the hospital wards, clinics and in the community.
• Deliver health promotion advice to expectant mothers with a focus on nutrition and lifestyle choices.
• Assist with antenatal checks and screenings, resulting in early detection of potential complications.
• Facilitate breastfeeding workshops to educate new mothers on proper techniques.
• Perform and document clinical observations such as temperature, pulse, respiration rate, blood pressure and oxygen saturation levels.
• Support midwives in providing compassionate clinical care to women in labour, during delivery and postnatally.
• Address patient queries accurately, ensuring their peace of mind regarding treatments.
• Work diligently under pressure during emergency situations, prioritising patient safety above all else,.
• Uphold strict confidentiality standards whilst dealing with sensitive medical records of patients.
• Ensure prompt resolution of complaints or issues raised by patients during their hospital stay.
• Use critical thinking to break down problems, evaluate solutions and make decisions.
• Deliver exceptional patient service by proactively listening to concerns and answering questions.
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• Coordinated flight, accommodation and travel arrangements, maintaining strict compliance with budgets and schedules.
• Checked, opened mail, enabling prompt response to correspondence, bills and invoices.
• Purchased office supplies to maintain consistent inventory.
• Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
• Processed mail, email and phone enquiries, minimising correspondence backlogs.
• Responsible for daily data entry. This also included managing and supervising all parts of data entry operation, including planning, organising, delegating, staffing, and arranging equipment repair and maintenance on a daily basis.
• Copied, scanned and faxed documents to assigned recipients.
• Main contact for staff and clients, increasing sales by 15%.
• Increased awareness of market trends with frequent industry research.

• Completed administration tasks, liaise with other members of the multi disciplinary team, managed incoming and outgoing calls, client documentation, maintained medical files both electronically and physical copies.
• Data Entry including patient records, medication records, instrumental records, patient data entry, medical diagnosis, care plans, escalation plan of care and liaising with private healthcare companies.
• Performed and documented clinical observations such as temperature, pulse, respiration rate, blood pressure and oxygen saturation levels.
• Performed ECG examinations
• Facilitated diabetes and nutritional clinics for expectant mothers, monitoring, documenting, advising and referring if needed.
• Providing nutritional guidance, information and plans for expectant mothers.
• Proactively supported breastfeeding and bottle-feeding mothers, providing helpful guidance and advice to optimise those choices.
• Provided additional care to newborn babies where mothers were unable to.
• Delivered outstanding individualised antenatal, maternity and postnatal care, promoting equality and dignity at all times.
• Kept personal development and mandatory training up-to-date, requesting additional training as required for enhanced care provisions.
• Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles.
• Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
• Facilitated Discharge talks and breastfeeding education

Healthcare Assistant and Phlebotomist: Antenatal clinic, Queen Charlotte & Chelsea hospital. My duties included;

• Administered blood tests,blood pressure, BMI, height and weight checks.
• Vigilantly monitored changes in physical and mental health, reporting deterioration to midwives/consultants for urgent attention.
• Met with patients and families to discuss care plan adaptations, seeking continual improvement and development.
• Facilitated diabetes and nutritional clinics for expectant mothers, monitoring, documenting, advising and referring if needed.
• Providing nutritional guidance, information and plans for expectant mothers.
• Improved service users' daily lives through compassionate conversation, empathetic care and community socialisation.
• Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.
• Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
• Completed documentation of care, hospital actions and patient activities for up-to-date client records.
• Clerking clients for C-Sections
• Photocopied, laminated and bound documents with efficiency and attention to detail to support staff members with preparation for meetings and presentations.
• Answered incoming calls and emails, responding to clients, and relaying messages to staff to ensure swift resolutions.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles.
• Protected patients by following infection control, sharps disposal and bio-hazardous waste disposal procedures.
• Spoke with patients to gather information for lab records, reduce their fear or anxiety and optimise their cooperation.

Phlebotomist role at North Middlesex Hospital, independently facilitated clinics within the area. It was both an honour and Proud achievement to train five individuals, which all became competent Phlebotomists.

My duties included;

• Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
• Organised daily work based on collection priority.
• Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
• Logged patient information and recorded results into system.
• Promoted mission, vision and values of organisation and trained new clinical staff in phlebotomy procedures.
• Reviewed patient records for accuracy and completeness.
• Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles.
• Protected patients by following infection control, sharps disposal and bio-hazardous waste disposal procedures.
• Determined donor eligibility by conducting screenings, interviewing prospective donors and obtaining medical histories.
• Welcomed clients in upbeat and friendly manner.
• Maintained reception area in orderly manner to provide clients with positive first impression of both the hospital and care given.
• Maintained detailed administration and office procedures to improve accuracy and efficiency.
• Managed incoming and outgoing calls for busy clinic.