Ansha Raza
Swansea,West Glamorgan
Summary
First year undergraduate psychology student with a strong background in mental health support and customer service excellence. Demonstrated leadership expertise and decision-making skills while exploring addiction challenges at Celtic Vapours Swansea. As a psychologist translator, facilitated effective communication in mental health settings, gaining insights into complex emotional challenges faced by immigrant women. Proven ability to engage with customers and build relationships, honed during tenure as a Front of House Team Member at KFC. Committed to empowering individuals through empathetic communication and tailored support, with a career goal of advancing in the field of neuropsychology and PNIE
Overview
14
14
years of professional experience
1
1
Certification
Work History
Acting Manager
celtic vapours swansea
Swansea, West Glamorgan
11.2024 - 08.2025
- Explored diverse dimensions of addiction beyond vaping.
- Resolved customer queries using active listening and problem-solving skills.
- Met sales targets through proactive promotion and excellent customer service.
- Maintained a tidy and organised retail space, ensuring a pleasant shopping experience.
- Replenished items and organised displays to keep stock looking professional.
- Built and maintained positive relationships with customers to encourage repeat business.
- Handled customer returns, refunds and exchanges at customer service desk.
- Processed sales transactions accurately, handling cash and card payments with attention to detail.
- Handled customer complaints with professionalism, working towards fair and swift resolutions.
- Advised customers on product range, price, delivery, warranties and product use.
- Tracked daily sales targets, motivating self and team towards achieving and exceeding goals.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience.
- Assisted customers in selecting products that best fit their personal needs and preferences.
- Shared new products and promotions with customer to encourage sales.
- Kept shelves neat, clean and organised through visual merchandising.
- Managed stock levels on the shop floor, regularly updating displays to maximise visual appeal.
Front of House Team Member
kfc
Cheltenham, Gloucestershire
05.2023 - 09.2023
- Engaged with customers to ensure satisfaction and wellbeing.
- Supported team members during busy periods, showcasing flexibility and collaboration in a fast-paced environment.
- Processed payments efficiently, managing cash and card transactions while accurately splitting bills as requested by customers.
- Greeted guests on arrival, providing immediate assistance and fostering a welcoming atmosphere.
- Maintained cleanliness and organisation in dining and service areas, complying with health and safety regulations.
- Delivered prompt service to manage high-volume food and drink orders during peak times.
- Handled customer enquiries and complaints with empathy and professionalism, resolving issues swiftly.
- Maintained thorough knowledge of food, drinks, and menus to respond effectively to customer queries.
- Collaborated with kitchen and bar staff to ensure seamless operations and rapid resolution of service delays.
Mental Health Support Worker
not employed
Cheltenham, Gloucestershire
01.2012 - 01.2014
- Guided patients through emotional recovery processes.
- Delivered therapeutic services tailored to individual client needs.
- Navigated challenging scenarios with individuals facing crises.
- De-escalated instances of violent and aggressive behaviour.
- Provided one-to-one support by tailoring approaches to client requirements.
- Assisted patients in achieving independent and fulfilling lives through life skills training and emotional support.
- Monitored clients' physical health to highlight the link between physical and mental well-being.
- Built trust with service users and advocated for their needs.
- Facilitated discussions with veterans and individuals affected by the 1947 India-Pak partition.
psychologist translator
not employed
Cheltenham, Gloucestershire
08.2011 - 12.2011
- Facilitated communication between psychiatrist and immigrant patient (my mother) by providing Urdu translation during mental health sessions.
- Acquired understanding of post-partum depression after unexpected childbirth.
- Recognised emotional challenges faced during bereavement related to domestic violence.
- Examined negative and aggressive patient emotions.
- Understood patient emotional responses.
- Recognised emotional challenges faced during bereavement related to domestic violence.
Education
A-LEVELS - biology, Maths and physics
all saints academy
cheltenham 2020 - Current
Aerospace Engineering
swansea university
swanseaSkills
- Customer service excellence
- Multi-tasking ability
- Excellent communication skills
- Excellent work ethic
- Excellent time management skills
- Team building and training
- Decision making
- Leadership expertise
- Active listening
- Customer relationship management
- Effective communication
- Energetic
- People-oriented
- Relationship-building
- Customer engagement
- People Management
- Strong interpersonal skills
- Computer literacy
- Communication proficiency
- Time efficiency
- Stress tolerance
- Public speaking
- Critical-thinking
- Empathetic communication
- Business development
Languages
English
Proficient
C2
Hindi
Intermediate
B1
Urdu
Advanced
C1
Certification
- GCSE, igcse and A level certified
- A level- math biology and physics
- igcse- pakistan studies (history and geography)(B AND C), urdu (B)
Hobbies and interests
- loves reading in free time. psychology books.
- passionate for art
- pole
- loves dancing
- loves journaling and writing down my thoughts and emotions
- small henna business
- Crocheting
- running
- hiking
- gardening
Interests
- hiking
- pole
- running
- reading
- art
Timeline
Acting Manager
celtic vapours swansea
11.2024 - 08.2025
Front of House Team Member
kfc
05.2023 - 09.2023
Mental Health Support Worker
not employed
01.2012 - 01.2014
psychologist translator
not employed
08.2011 - 12.2011
A-LEVELS - biology, Maths and physics
all saints academy
2020 - Current
Aerospace Engineering
swansea university