Anonymised
South Shields,Tyne & Wear
Summary
I Served as a Police officer, in Northumbria Police, from 1994 to 2021 where I achieved the rank of Sergeant. I was qualified to the rank of Inspector after passing rigourous exams and assessments and performed this role for extended periods throughout my service. I performed roles in response, roads policing, driver training and neighbourhood policing. I was an accredited Roads Policing Senior investigating officer with responsibility for leading and directing investigations in to fatal and serious injury road traffic collisions.
As a neighbourhood officer I was responsible for community engagement and increasing trust and confidence in Northumbria Police. My role was also to ensure that communties were safe places to live and work.
Following my retirement I rejoined Northumbria Police, in 2022, as a Police Staff Invesigator within Professional Standards, where I was responsible for investigating complaints, alleged misconduct and incidents where death or serious injury had occured, to members of the public, as a result of contact with the Police. I used available evidence and intelligence to build cases and present them to misconduct hearings whilst remamining impartial at all times.
I have extensive investigation experience and always demonstrate high levels of discipline, integrity and motivation. I am an accomplished problem solver which is evidenced by my proactive approach and positve results from investigations and subsequent solutions to identified issues. Attention to detail and strong organisational skills was integral within these roles
I have always embraced and enjoyed working as part of a team and individually whilst displaying personal responsibility and the ability to cope with difficult situations by displaying empathy and excellent communication skills.
I am flexible and experienced in dealing with changes in the workplace.
I harness Diversity and Inclusion in my interactions with colleagues and the public.
I keep myself fit and active through running ,hiking and generally keeping active..
I have transferred the above skills to my more recent roles.
I am seeking a role where I will be trusted to utilise my skills and experience.
Overview
40
40
years of professional experience
Work History
Ambulance Care Assistant
Ambulnz Community Partners
Cramlington, Tyne & Wear
10.2025 - Current
- The safe transportation of NHS patients from home addresses to hospital appointments and vice versa.
- The safe transportation of patients who have been discharged from hospital to home addresses and care homes.
- Monitor patients health during transport and apply first aid where necessary.
- Communicate with patients and family members to keep them fully informed of all relevant circumstances.
- Qualified to FREC 3. A nationally recognised and regulated pre-hospital emergency care qualification.
- Safeguarding referrals.
- Kept vehicle clean, tidy and functional by reporting defects at start of shift or when defects occurred.
- Displayed caring, positive and friendly approach in all interactions with patients.
- Implemented infection control measures, minimising risk of contamination or spread of diseases.
- Developed proficiency in all PTS duties, including wheelchair clamping, stretcher work and patient manual handling.
- Liaised with hospital staff to facilitate smooth transitions of care, minimising patient stress and confusion.
- Cleaned and sterilised medical equipment and ambulance interior, maintaining high standards of hygiene.
Complaints Case Handler
Karbon Homes
Newcastle, Tyne & Wear
04.2025 - 10.2025
- Deliver exceptional customer service, often with difficult or emotional individuals, addressing queries and concerns with empathy and professionalism, whilst adopting excellent communication skills.
- Manage a large caseload of complaints regarding social housing, prioritising workload to comply with strict timelines set by the Housing Ombudsman.
- Implement and comply with company policies and procedures to minimise errors, and streamline the complaints process.
- Use problem-solving skills to identify core issues, and use sound judgement to find fair and effective resolutions and turn complainants into advocates.
- Seek advice from internal specialists and managers on complex cases, investigations, compensation payments, and early resolutions.
- Communicate with tenants to gain an exact understanding of their complaint, to ensure the investigation parameters are clear and concise, thereby ensuring the best possible outcome for the tenant. This involves an eye for detail to ensure all aspects of the complaint are considered and documented correctly.
- Strong writing skills producing clear, professional, and empathetic responses to complaints and queries.
- Work as part of a newly formed team to increase relationships, productivity, and sharing knowledge and experience. Support colleagues.
- Work on an individual basis in an agile environment.
- Demonstrate high levels of integrity and motivation.
Police Staff Investigator Professional Standards
Northumbria Police
Newcastle upon Tyne
01.2022 - 11.2023
- Investigated complaints and dissatisfaction reports, from members of the public, against Police Officers and Police staff.
- Established complainants expectations whilst displaying empathy and strong listening skills whilst gathering and analyising critical information.
- Conducted interviews adhering to legal policies, procedures and Misconduct guidelines.
- Conducted thorough investigations around incidents, involving Police, where fatalities or serious occurred as a result of Police contact.
- Referred incidents to the Independent Office for Police Conduct and Coroners.
- Developed comprehensive documentation for Independent Office for Police Conduct, Coroners and Crown Prosecution Service.
- Prepared detailed criminal and misconduct files of evidence for submission to relevant authorities and senior officers.
- Liaised with Legal professionals and specialists in other departments.
- Presented evidence in Criminal courts and internal misconduct hearings.
- Kept investigative updates flowing to staff members, under investigation, while highlighting welfare needs to suitable supervisors.
- Kept complainants fully updated regarding the progress of the investigation.
- Monitored adherence to all necessary policies and procedures.
Police Sergeant
Northumbria Police
10.1994 - 08.2021
- Served as a Police Constable between 1994 and 2005 where I carried out the functions of that role.
- Promoted to the rank of sergeant in 2005 after passing rigorous Law examinations and assessments. I also qualified to the rank of Inspector. I performed the roles of Neighbourhood Policing and Roads Policing senior investigating officer.
- Analysed crime data to identify trends and develop proactive measures to reduce criminal activities.
- Liaised with local communities and partner agencies to build trust and confidence and gather intelligence.
- Led a team of officers in community policing efforts, strengthening relationships with local residents and businesses.
- Mentored junior officers, providing guidance and feedback to foster professional development and excellence in service.
- Delivered briefings and reports to senior officers and partners, providing clear and concise information.
- Developed and implemented training programmes for Police driving courses as a qualified Police advanced driving instructor.
- Organised shifts to manage schedules and designate specific assignments to police officers.
- As a Senior investigating officer I directed investigations involving death and serious injuries and applied advanced technology in investigations, utilising forensic methods and digital tools to investigate complex cases.
- Monitored and managed performance of team members, identifying issues and implementing methods for improvement.
- Conducted performance evaluations, identifying strengths and areas for improvement among team members.
- Directed traffic control operations during public events, minimising congestion and ensuring pedestrian safety.
- Attended post-mortem examinations and liaised with Home Office pathologists
- Enforced guidelines and regulations to instill discipline, meet objectives and increase employee retention.
- Maintained high levels of fitness and proficiency in self-defence techniques, ensuring readiness for physical confrontations.
- Screened and interviewed police officer candidates to determine eligibility, skills and qualifications.
- Supervised and monitored handling of information, intelligence and evidence to maintain strict compliance with legislation and policies.
Delivery Driver
White Arrow Express
05.1991 - 10.1994
- Multi-drop parcel delivery.
Army Soldier
H.M. Forces
02.1986 - 01.1991
Education
GCSEs -
Springfield Comprehensive
Jarrow, STY1984
Skills
- Honest, with high levels of integrity and professionalism
- Highly self-motivated, with an excellent understanding of how to support and motivate my staff
- Excellent communication skills
- Attention to detail
- Conflict resolution
- Excellent investigative ability
- Multitasking
- Vast experience of supervising, and supporting staff
- Motivational leadership
- Problem-solving
- Effective decision-making
- Teamwork
- Resource planning
- Chairing partnership meetings
- Information security
- Calm under pressure
- Knowledge of criminal law, policies, and procedures
- Decision making under pressure
- Court procedures
- Neurodiversity aware
- Diversity and inclusion-aware
Interests
- Reading
- Hiking
- Running
- Music
References
Ambulnz. jodie.bailey@communityambulance.co.uk
Customer Feedback team leader Jade Lee. jade.lee@karbonhomes.co.uk or recruitment@karbonhomes.co.uk
Human Resources, Northumbria Police. Careers@northumbria.police.uk.
Personal Reference. Mark Ord ( retired Detective Superintendant) m.ord2@sky.com
Timeline
Ambulance Care Assistant
Ambulnz Community Partners
10.2025 - Current
Complaints Case Handler
Karbon Homes
04.2025 - 10.2025
Police Staff Investigator Professional Standards
Northumbria Police
01.2022 - 11.2023
Police Sergeant
Northumbria Police
10.1994 - 08.2021
Delivery Driver
White Arrow Express
05.1991 - 10.1994
Army Soldier
H.M. Forces
02.1986 - 01.1991
GCSEs -
Springfield Comprehensive