Amber Louise French
BRISTOL,TORMARTON, BADMINTON
Summary
I am an experienced and customer focused and hospitality professional with a strong passion for the travel industry and delivering exceptional service. I take pride in creating positive, memorable experiences for customers, with a natural ability to remain clam, professional and attentive in fast paced environments.
I am highly detail oriented, reliable and adaptable with a proactive can do attitude and a proven ability to learn quickly. I communicate effectively at all levels and work confidently both as part as a team and independently. Known for being approachable, courteous and well presented. I consistently maintain high standards of professionalism and service delivery
Overview
16
16
years of professional experience
Work History
Ambulance Care Assistant
Bristol Ambulance
Bristol
09.2020 - Current
- Facilitated safe, non-emergency patient transport to and from hospitals, clinics, and care facilities.
- Delivered compassionate emotional support to patients, ensuring comfort and reassurance throughout journeys.
- Collaborated effectively within both double crew and single crew teams to enhance operational efficiency.
- Executed safe moving and handling of patients to ensure compliance with health and safety regulations.
- Uphold high standards of patient care, ensuring dignity and confidentiality at all times.
- Demonstrated reliability and resilience while managing 12-hour shifts to ensure operational continuity.
Senior Cabin Crew Member
Ascend Airways
London Gatwick
05.2025 - 04.2026
- Delivered exceptional customer service on ACMI and charter flights, ensuring responsiveness to diverse passenger needs across international routes.
- Conduct pre-flight safety and equipment checks to ensure adherence to aviation safety regulations.
- Deliver food and beverages with efficiency while fostering a professional and approachable cabin presence.
- Co-ordinate closely with flight crew and cabin team to ensure seamless, safe, and timely operations.
- Handled passenger inquiries and requests with professionalism, providing solutions to improve their journey.
- Delivered exceptional customer service, responding promptly to passenger inquiries and requests during flights.
- Greeted passengers with warmth and enthusiasm, instantly providing positive customer experiences.
- Delivered exceptional in-flight service to passengers, enhancing travel experience and satisfaction levels.
Senior/ Line Trainer Cabin Crew
Maleth Aero
Bristol
06.2019 - 02.2025
- Delivered exceptional customer-focused service across international ACMI operations, ensuring a consistent and positive passenger experience for multiple airline clients.
- Directed cabin operations to enhance crew performance and ensure seamless service delivery from boarding to disembarkation.
- Facilitated training and assessment of cabin crew in safety procedures and customer service standards, enhancing professionalism and operational excellence onboard.
- Address passenger enquiries, concerns, and complaints with empathy and efficiency to enhance overall satisfaction.
- Collaborated with flight crew and management teams to uphold safety standards and deliver exceptional service.
Temporary Admin Work
ESS Employment
Bristol
04.2019 - 05.2019
- Executed efficient document handling procedures to ensure smooth office operations.
- Facilitated professional customer service by managing enquiries via phone, email, and in person.
- Demonstrated adaptability and reliability in short-term placements, ensuring high performance amidst rapidly changing environments.
- Cultivated strong working relationships with colleagues and clients to enhance collaboration and operational efficiency.
Reception Supervisor
Rookery Manor Hotel
Weston Super Mare
02.2019 - 04.2019
- Delivered exceptional guest service by managing check-ins, check-outs, and enquiries to ensure seamless customer experiences.
- Supervised and supported a small reception team to uphold performance standards and drive efficiency in daily operations.
- Managed booking enquiries and drove sales initiatives to maximise occupancy and enhance service visibility.
- Oversaw staff rotas to optimise staffing levels and enhance team organisation.
Senior Cabin Crew Member
Bmi Regional
Bristol
11.2014 - 02.2019
- Supervised passenger safety, ensured exceptional service delivery, and managed cabin operations throughout the flight.
- Delivered high-quality customer service whilst ensuring passenger comfort and autonomously managing all onboard duties.
- Resolved passenger enquiries and onboard situations autonomously, demonstrating decisive problem-solving skills.
- Executed all safety, security, and compliance procedures, including pre-flight briefings, equipment checks, and cabin secure checks.
Receptionist
The Best Western Gables Hotel
Bristol
12.2010 - 09.2011
- Delivered exemplary front-of-house customer service, ensuring a warm and professional welcome for all guests.
- Facilitated efficient guest check-ins and check-outs while overseeing bookings, room allocations, and payments.
- Facilitated guest enquiries and requests throughout stay to enhance overall satisfaction and ensure seamless experiences.
- Maintained meticulous attention to detail and organisation in a fast-paced reception environment.
Passenger Service Agent
Servisair
Bristol
06.2010 - 10.2010
- Facilitated seamless customer interactions at check-in and boarding gates, ensuring an uninterrupted passenger experience.
- Executed passenger check-in processes with precision, ensuring compliance with documentation, baggage handling, and flight requirements.
- Executed boarding procedures to ensure timely departures while upholding safety and security standards.
- Assisted passengers with enquiries and travel issues while maintaining professionalism in a fast-paced airport environment.
Retail Merchandiser
DCK Group
Bristol
12.2009 - 04.2010
- Optimised jewellery displays and replenished stock in accordance with brand standards to enhance visual appeal of shop floors.
- Managed all aspects of store presentation and ensured completion of assigned tasks independently each Saturday.
- Optimised attractive and eye-catching displays to enhance customer engagement.
- Ensured meticulous attention to detail and reliability, achieving high-quality standards in all work completed before leaving site.
Education
NVQ Level 2 - Travel and Tourism
Filton College
Bristol01-2010
NVQ Level 2 - Beauty Therapy
Filton College
Bristol01-2009
GCSEs -
Brimsham Green School
Bristol 01-2008
Skills
- Service excellence and passenger care
- Operational efficiency
- In-flight service delivery
- Leadership and mentoring
- Adaptable and quick to learn
- High attention to detail
- Conflict resolution and complaint handling
- Teamwork and collaboration
- Calm and positive demeanour
- Calm under pressure
- Multitasking efficiency
- Customer service and strong communication skills
- Strong organisational and time-management skills
- Confident decision-making
- Flexible and adaptable to last-minute schedule and client changes
- Strong safety awareness
Timeline
Senior Cabin Crew Member
Ascend Airways
05.2025 - 04.2026
Ambulance Care Assistant
Bristol Ambulance
09.2020 - Current
Senior/ Line Trainer Cabin Crew
Maleth Aero
06.2019 - 02.2025
Temporary Admin Work
ESS Employment
04.2019 - 05.2019
Reception Supervisor
Rookery Manor Hotel
02.2019 - 04.2019
Senior Cabin Crew Member
Bmi Regional
11.2014 - 02.2019
Receptionist
The Best Western Gables Hotel
12.2010 - 09.2011
Passenger Service Agent
Servisair
06.2010 - 10.2010
Retail Merchandiser
DCK Group
12.2009 - 04.2010
NVQ Level 2 - Travel and Tourism
Filton College
NVQ Level 2 - Beauty Therapy
Filton College
GCSEs -
Brimsham Green School