Annrita Macharia
Senior Support Staff
Leicester
Summary
Accomplished Senior Support Worker at IBC Healthcare, adept in medication administration and fostering independence. Demonstrated adaptability and problem-solving skills by enhancing service quality through innovative policy development. Mentored new staff, promoting a collaborative culture. Successfully managed client transitions, ensuring safety and confidentiality.
Overview
3
3
years of professional experience
Work History
Senior Support Worker
IBC Healthcare
09.2022 - Current
- Played a key role in the development and implementation of new policies, procedures, and protocols to improve service quality.
- Efficiently managed time-sensitive tasks such as appointment scheduling or transportation arrangements for clients.
- Conducted risk assessments for potential hazards within the home environment, ensuring client safety at all times.
- Managed medication administration processes for clients, adhering strictly to established protocols for accuracy and safety purposes.
- Facilitated successful transitions between services by collaborating closely with case managers, families, and other service providers.
- Maintained strict confidentiality regarding client information, adhering to all relevant privacy laws and organizational guidelines.
- Maintained accurate records of client progress, allowing for effective monitoring and adjustments as needed.
- Contributed to the development of person-centered care plans, promoting independence and well-being among clients.
- Mentored new staff members, contributing to a supportive workplace culture that prioritized teamwork and collaboration.
- Collaborated with multidisciplinary teams to create comprehensive support strategies for clients with complex needs.
- Scheduled patients for appointments and maintained master calendar.
- Supported office operations by expertly handling administrative needs.
Support Worker
IBC Healthcare
11.2022 - 08.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
Health Care Assistant
Bounce Back Healthcare Solutions
09.2022 - 11.2022
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
- Facilitated patient mobility by assisting with exercises and walking, promoting faster recovery and independence.
Education
Oliver McGowan Learning Disability And Autism. - Health Care Management
ELearning For Healthcare
Leicester, United Kingdom 04.2001 -
Certificate - Health Care Administration
NHS Leicestershire Partnership
Leicester, United Kingdom 04.2001 -
Bachelor of Science - Business Management
Technical University of Kenya
Kenya 04.2001 -
Skills
Patience and tolerance
Health and safety awareness
Self-awareness
Training and mentoring
Boundary setting
Problem-solving
Medication administration
Adaptability and flexibility
Timeline
Support Worker
IBC Healthcare
11.2022 - 08.2024
Senior Support Worker
IBC Healthcare
09.2022 - Current
Health Care Assistant
Bounce Back Healthcare Solutions
09.2022 - 11.2022
Oliver McGowan Learning Disability And Autism. - Health Care Management
ELearning For Healthcare
04.2001 -
Certificate - Health Care Administration
NHS Leicestershire Partnership
04.2001 -
Bachelor of Science - Business Management
Technical University of Kenya
04.2001 -
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