Summary
Overview
Work History
Education
Skills
Timeline
Generic

Annmarie Dunbar

Inverness,Highlands

Summary

Seasoned professional with focus on catering and hospitality management. Skilled in streamlining operations, enhancing customer satisfaction, and leading teams to deliver top-notch service. Proven ability to optimise resources and maintain high standards in fast-paced environments.

Overview

22
22
years of professional experience

Work History

Catering supervisor

Nhs highland
Inverness, Highland
03.2019 - Current
  • Managed staffing schedules efficiently to avoid any service disruptions.
  • Trained new staff members in company procedures to maintain service standards.

  • Handled high-pressure situations calmly, maintaining service quality during peak hours.
  • Ensured compliance with local food safety laws at all times.
  • Maintained cleanliness in all catering areas for a safe and hygienic work environment.
  • Developed relationships with clients through professional and courteous behaviour.
  • Addressed customer complaints promptly, ensuring their satisfaction.

Restaurant supervisor

Debenhams
Inverness, Highland
03.2003 - 07.2019
  • Trained new staff members, leading to improved service standards.
  • Managed inventory to avoid shortages and reduce waste.
  • Managed financial transactions accurately, safeguarding against loss or discrepancies in income.
  • Ensured exceptional health and safety standards by closely monitoring restaurant operations.
  • Maintained safe working and guest environments, reducing injury and incident risks.
  • Strategically reviewed and planned restaurant staffing levels based on evolving service demands.

Education

Higher National Diploma - Veterinary nursimg

North Highland college
Thurso
08.1997

Scottish Qualifications Certificate -

Inverness high school
Inverness
08.1992

Skills

  • Complaint handling proficiency
  • Hygiene standards adherence
  • Stocktaking
  • Payroll processing
  • Employee training
  • Staff rota planning
  • Calm under pressure
  • Customer Service
  • Staff supervision
  • Building customer relationships

Timeline

Catering supervisor

Nhs highland
03.2019 - Current

Restaurant supervisor

Debenhams
03.2003 - 07.2019

Higher National Diploma - Veterinary nursimg

North Highland college

Scottish Qualifications Certificate -

Inverness high school

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Annmarie Dunbar