Lenny Heyde
Corsham,Wiltshire
Summary
Proficient in decision-making and complaint handling, with a strong aptitude for building customer rapport and adapting quickly to new challenges. Demonstrates expertise in technology and a commitment to efficient problem-solving. Dedicated to leveraging skills in fast learning and effective communication to drive customer satisfaction and operational success.
Offering strong interpersonal skills and knack for understanding customer needs. Knowledgeable about basic sales techniques and building lasting client relationships. Ready to use and develop communication, negotiation, and customer service skills.
Overview
46
46
years of post-secondary education
3
3
years of professional experience
Work history
Catering supervisor
Tongs fish and chips
Corsham, Wiltshire
2023.06 - Current
- Supervised performance of catering team closely for consistent service quality.
- Improved customer satisfaction by providing excellent food and service.
- Developed relationships with clients through professional and courteous behaviour.
- Trained new staff members in company procedures to maintain service standards.
- Ensured compliance with local food safety laws at all times.
- Maintained cleanliness in all catering areas for a safe and hygienic work environment.
Martial arts instructor
The Warrior Academy
Corsham, Wiltshire
2023.07 - 2026.04
- Taught various martial arts techniques, enhancing students' discipline.
- Cultivated positive learning environment by enforcing respect and safety rules, leading to greater student engagement.
- Guided beginner students through basic moves, building their confidence gradually.
- Monitored participants during practice to ensure safety, preventing injuries from incorrect techniques or overexertion.
- Inspired students through engaging lessons and personal encouragement., instilling passion for martial arts.
- Upheld highest standards of conduct whilst teaching martial arts ethics and philosophy.
- Provided first aid during minor accidents in class ensuring immediate care was provided.
Education
GCSEs - History
The Corsham School
Corsham, Wiltshire 2018.09 - 2023.07
GCSEs - Mathematics
The Corsham School
Corsham, Wiltshire 2018.09 - 2023.07
GCSEs - Physical Education
The Corsham School
Corsham, Wiltshire 2018.09 - 2023.07
GCSEs - English Language
The Corsham School
Corsham 2018.09 - 2023.07
GCSEs - English Literature
The Corsham School
Corsham 2018.09 - 2023.07
GCSEs - French
The Corsham School
Corsham, Wiltshire 2018.09 - 2023.07
GCSEs - Biology
The Corsham School
Corsham, Wiltshire 2018.09 - 2023.07
GCSEs - Chemistry
The Corsham School
Corsham 2018.09 - 2023.07
GCSEs - Physics
The Corsham School
Corsham, Wiltshire 2018.09 - 2023.07
Pearson BTEC level 3 National Foundation Diploma - Uniformed Protective Services
Bath College
Bath 2023.09 - 2025.05
Pearson BTEC Level 3 National Extended Diploma - Uniformed Protective Services
Bath College
Bath, Bath and North East Somerset 2024.09 - 2025.05
Skills
- Food safety management
- Decision-making
- Effective decision-making
- Complaint handling
- Customer relations
- Rapid learning
- Tech knowledge
Affiliations
- Playing and coaching football
- Playing Darts
- Gym-Going
- Petanque enthusiast
Timeline
Pearson BTEC Level 3 National Extended Diploma - Uniformed Protective Services
Bath College
2024.09 - 2025.05
Pearson BTEC level 3 National Foundation Diploma - Uniformed Protective Services
Bath College
2023.09 - 2025.05
Martial arts instructor
The Warrior Academy
2023.07 - 2026.04
Catering supervisor
Tongs fish and chips
2023.06 - Current
GCSEs - History
The Corsham School
2018.09 - 2023.07
GCSEs - Mathematics
The Corsham School
2018.09 - 2023.07
GCSEs - Physical Education
The Corsham School
2018.09 - 2023.07
GCSEs - English Language
The Corsham School
2018.09 - 2023.07
GCSEs - English Literature
The Corsham School
2018.09 - 2023.07
GCSEs - French
The Corsham School
2018.09 - 2023.07
GCSEs - Biology
The Corsham School
2018.09 - 2023.07
GCSEs - Chemistry
The Corsham School
2018.09 - 2023.07
GCSEs - Physics
The Corsham School
2018.09 - 2023.07