- Photography
- Walking
- Antiques
- Spending time with family and friends
Ann Maria Whitehead
Thornaby-on-Tees,Teesside
Summary
Experienced professional with a strong background in quality control and transportation, demonstrating a proven track record in maintaining high standards and ensuring safety. As a bus driver at Arriva, optimised routes for efficiency and safety, while collaborating effectively with control room staff to enhance operational performance. Previously served as a postal worker at Royal Mail, delivering mail punctually and training new staff to uphold service standards. Earlier roles in quality control at Techplast Ltd and Venture Plastics involved implementing rigorous quality measures and conducting risk assessments to improve processes. Holds a Passenger Carrying Vehicle (PCV) driving licence with a clean driving history, showcasing expertise in passenger safety, traffic awareness, and vehicle safety standards.
Overview
32
32
years of professional experience
Work History
Bus Driver
Arriva
Stockton-on-Tees
08.2022 - 09.2024
- Achieved PCV licence through training with qualified driving instructors. from qualified driving instructors and CPC training.
- Realigned routes based on traffic conditions and weather reports to optimise safety and ensure timely arrivals.
- Adjusted driving according to weather conditions to enhance safety for passengers and other road users.
- Remained alert at all times scanning potential hazards to reduce unexpected situations.
- Collaborated with control room staff to communicate delays or incidents, enhancing operational efficiency.
- Participated in regular training sessions to update driving skills and knowledge of transport regulations.
- Assisted disabled passengers in boarding and exiting the bus, ensuring safe and comfortable access.
- Processed card or cash fare payments for customers, providing tickets, receipts and change.
Postal Worker
RoyalMail
Stockton-on-Tees , Cleaveland
08.2006 - 06.2022
- Delivered mail and parcels to residential and commercial properties, maintaining a high level of punctuality.
- Transported mail and parcels using company vehicles to maintain efficient operations. in safe and a safe and efficient manner.
- Recorded delivery and collection information using handheld devices, ensuring accurate tracking of items.
- Scanned letters and parcels with handheld devices to automatically update system with locations and movements.
- Adhered strictly to postal regulations and safety guidelines to maintain security of mail.
- Collected mail from mailboxes and other designated areas at allocated times for post office processing.
- Worked flexible hours to deliver outstanding levels of service to customers.
- Trained new staff on postal procedures and customer service standards, enhancing team performance.
Quality Control
Techplast Ltd
Newton Aycliffe, County Durham
01.1999 - 05.2006
- Designed, created and implemented all quality control systems.
- Implemented quality control measures for technical processes, ensuring high standards.
- Coordinated with quality assurance teams to establish stringent quality control measures.
- Implemented quality control measures, upholding standards and rectifying issues promptly.
- Participated in quality control checks, maintaining high standards of workmanship.
- Operated commercial printing machines, maintaining optimal performance and quality control standards.
Quality Controller
Venture Plastics
Thornaby-on-Tees , Cleaveland
03.1993 - 01.1999
- Identified quality issues and escalated to management for corrective action.
- Documented audit and inspection findings to inform corrective action planning.
- Conducted tests and examined components and assemblies to identify and rectify defects.
- Trained and coached employees on health and safety protocols to reduce accidents and injuries.
- Participated in product development meetings, providing insights on quality considerations for new products.
- Conducted risk assessments for quality processes, identifying potential issues and developing mitigation strategies.
- Reviewed and updated quality control protocols to align with evolving industry regulations and standards.
- Led adherence to internal safety and operational procedures to reduce risks and costs by protecting employees, equipment and property.
- Utilised statistical tools to analyse quality control data, identifying areas for process optimisation.
- Followed up on corrective actions and audit violations to verify or facilitate remediation.
- Assessed safety practices in action and injury and incident trends to prepare accurate reports and identify areas for improvement.
Skills
- Clean driving history
- Passenger safety
- Traffic awareness
- Route optimization
- Team collaboration
- Time management
- Problem solving
- Strong safety history
- Vehicle safety standards
- Passenger Carrying Vehicle (PCV) driving licence
- Pre-trip vehicle inspections
- Safety compliance
Interests
Timeline
Bus Driver
Arriva
08.2022 - 09.2024
Postal Worker
RoyalMail
08.2006 - 06.2022
Quality Control
Techplast Ltd
01.1999 - 05.2006
Quality Controller
Venture Plastics
03.1993 - 01.1999