Annie Toye
York
Summary
Enthusiastic team player with experience in fast-paced food service environments focused on delivering exceptional customer service. Skilled in multitasking and maintaining high standards of cleanliness and order. Committed to providing welcoming experience for customers and supporting team efficiency.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Fast food crew member
Mcdonalds
York, north yorkshire
06.2021 - Current
- Addressed questions, concerns and complaints of customers.
- Maintained cleanliness of fast food area for hygienic food preparation.
- Placed previously cooked food into ovens to reheat for customer orders.
- Achieved customer satisfaction by providing efficient service and addressing inquiries.
- Took cash and card payment at checkout, providing correct change and receipts when requested.
- Maximised sales, simultaneously serving customers face-to-face while managing online orders.
- Attended to customers with friendly and accurate service.
- Upheld high standards of personal hygiene, contributing to a clean working environment.
- Prepared products following restaurant portion and presentation standards.
- Shared product knowledge to answer customer questions and make suggestions.
- Managed time effectively to fulfil numerous orders simultaneously.
- Strived for continuous improvement by taking on board feedback from supervisors.
- Greeted customers warmly upon arrival, creating a welcoming atmosphere.
- Enabled smooth operations during peak times by assisting in food preparation tasks.
- Operated griddle to heat up or cook meats, cheeses and bread pieces.
- Trained in food safety and hygiene practices.
- Supplied detailed information about menu items when asked by customers.
- Improved team efficiency by assisting colleagues during peak hours.
- Reduced risk of foodborne illness, following food safety and hygiene procedures across all tasks.
- Warmly greeted customers and proactively reduced wait times.
- Cleaned food preparation areas, cooking surfaces and utensils throughout shifts.
- Took orders at counter and drive-through with clear communication and professionalism.
- Ran orders from kitchen to dining areas.
- Collaborated effectively as part of a team to ensure smooth operations.
- Cleaned and sanitised tables after each customer use, ready for next diners.
- Operated cash register to take payments and process orders.
- Assisted in stock replenishment to maintain sufficient supply of ingredients.
- Prepared tea, coffee and carbonated beverages for customers.
- Maintained efficient workflow, providing cover in case of staff absence.
- Handled cash and card transactions, ensuring accurate change was given.
- Checked completed orders for accuracy, quality and presentation.
- Performed cleaning duties to prevent accidents in dining and food preparation areas.
- Followed optimum procedures and daily checklists to keep establishment in compliance with health and safety codes.
- Maintained clean and sanitary food preparation areas and equipment.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Teaching assistant in primary school
Badger hill primary school
York
05.2020 - 05.2020
- Observed children during social interactions and encouraged positive choices for minimising and resolving conflicts.
- Developed and maintained positive, impactful relationships with students, facilitating improved learning outcomes.
- Supported student understanding through personal tutoring sessions after school hours when required.
- Supervised pupils during lunchtimes and educational visits.
- Gave students papers related to assignments and collected finished work.
Education
GCSEs - Business studies
Archbishop holgate school
york 09.2019 - 09.2020
Skills
- Decision making
- Customer demonstrations
- Active listening
- Barcode scanning
- Product recommendations
- Cultural awareness
- Safety consciousness
- Front-of-house customer care
- Window dressing
- Patience and empathy
- Interpersonal communication
- Cash handling accuracy
- Health and Safety regulations
- Risk Assessment
Affiliations
- Cooking, music, movies. Interests animals / pets
Certification
Provisional driving licence Keen to upgrade to full
Accomplishments
Received young leaders award in secondary education
Timeline
Fast food crew member
Mcdonalds
06.2021 - Current
Teaching assistant in primary school
Badger hill primary school
05.2020 - 05.2020
GCSEs - Business studies
Archbishop holgate school
09.2019 - 09.2020
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